Positive Employment
Duties and Responsibilities (but not limited to)
Use a variety of debt recovery techniques to enable successful recovery of all debts and minimise financial and/or subsidy loss to the organisation, demonstrating sensitivity to the financial constraints clients may face balanced with the financial interests of the organisation.
Take ownership of debt cases, making arrangements, pursuing payment, taking cases through the debt recovery process.
Maintain debt cases and produce, interpret, maintain and analyse reports, spreadsheets to meet individual, team and council wide statistics.
Act as the first point of contact within the recovery and enforcement team, maintaining professional communications with internal and external customers by taking responsibility for all post, telephone and electronic queries.
Ensure all cases are continually monitored through following up on arrangements that have been defaulted on and locating debtors who have absconded.
Maintain accurate, appropriate and comprehensive records relating to customer accounts and contact.
Maintain positive relationships with all internal and external stakeholders to ensure the organisation’s overall debt strategy is achieved.
Provide responses to correspondence and enquiries as necessary, always with a view to collecting debt expediently and in line with the Customer Promise.
Liaise with audit and investigations, and government departments on potential fraud cases in relation to recovery of debt.
Liaise with and work closely with internal and external legal services providers, enforcement agents and debt collection agencies to ensure the maximum recovery of debts.
Safeguarding is everyone's responsibility, and all employees are required to act in such a way that at all times safeguards the health and well‑being of children and vulnerable adults.
Personal Requirements
Knowledge of what is important when delivering good customer service in a very diverse environment.
Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates’ court.
Experience of providing customer focused advice, information, dealing with enquiries, transactions and complaints.
Experience of working within a revenues and debt enforcement or similar environment.
Experience of providing recovery business support in a busy environment and dealing with challenging customers.
Working hours: 37 hrs / 9:00am - 17:00pm / Monday - Friday
Pay: £35.00 per hour
Notice that this role is within the scope of IR35.
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Use a variety of debt recovery techniques to enable successful recovery of all debts and minimise financial and/or subsidy loss to the organisation, demonstrating sensitivity to the financial constraints clients may face balanced with the financial interests of the organisation.
Take ownership of debt cases, making arrangements, pursuing payment, taking cases through the debt recovery process.
Maintain debt cases and produce, interpret, maintain and analyse reports, spreadsheets to meet individual, team and council wide statistics.
Act as the first point of contact within the recovery and enforcement team, maintaining professional communications with internal and external customers by taking responsibility for all post, telephone and electronic queries.
Ensure all cases are continually monitored through following up on arrangements that have been defaulted on and locating debtors who have absconded.
Maintain accurate, appropriate and comprehensive records relating to customer accounts and contact.
Maintain positive relationships with all internal and external stakeholders to ensure the organisation’s overall debt strategy is achieved.
Provide responses to correspondence and enquiries as necessary, always with a view to collecting debt expediently and in line with the Customer Promise.
Liaise with audit and investigations, and government departments on potential fraud cases in relation to recovery of debt.
Liaise with and work closely with internal and external legal services providers, enforcement agents and debt collection agencies to ensure the maximum recovery of debts.
Safeguarding is everyone's responsibility, and all employees are required to act in such a way that at all times safeguards the health and well‑being of children and vulnerable adults.
Personal Requirements
Knowledge of what is important when delivering good customer service in a very diverse environment.
Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates’ court.
Experience of providing customer focused advice, information, dealing with enquiries, transactions and complaints.
Experience of working within a revenues and debt enforcement or similar environment.
Experience of providing recovery business support in a busy environment and dealing with challenging customers.
Working hours: 37 hrs / 9:00am - 17:00pm / Monday - Friday
Pay: £35.00 per hour
Notice that this role is within the scope of IR35.
#J-18808-Ljbffr