ESL Federal Credit Union
Learning and Evaluation Manager
ESL Federal Credit Union, Jersey Village, Texas, United States
Community Impact | Corporate Headquarters
225 Chestnut St
Rochester, NY 14604, USA
This position is remote eligible for up to 40% of the time. Hours are typically Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs.
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan: In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Purpose: The Learning and Evaluation Manager will guide the Community Impact teams efforts to systematically learn from our work—what’s effective, what’s not, and why—and apply those insights to refine strategy, strengthen grantee partnerships, grantmaking, and deepen community impact. This role is both strategic and operational: part evaluator, part facilitator, and part organizational change agent. In addition to driving learning and evaluation, the role will oversee internal systems and processes that ensure learning is embedded into day-to-day operations and decision-making.
Operational Oversight
Maintain and Manage systems, workflows, and tools to support internal learning processes and data use
Ensure alignment between learning goals and day-to-day operations, including knowledge management and impact reporting
Learning and Evaluation
Design and lead a learning and evaluation strategy aligned with the Community Impact Framework, values, and priority areas
Develop infrastructure to assess the effectiveness of grantmaking, partnerships, and community investments
Identify key questions we should be asking about our grantmaking and help structure ways to answer them (quantitatively and qualitatively)
Translate learning into clear, actionable recommendations for staff, grantees, and partners
Partner with staff to embed reflection and continuous improvement into grant reviews, RFP creation/evaluation
Reporting and Communications
Prepare impact reports, learning briefs, and presentations for staff, board, and community stakeholders
Collaborate with the Community Impact Managers and Marketing Team to share insights
Ensure data and stories are collected ethically and reflect community voice
Provide tools, training, and guidance on outcome measurement and storytelling for grantees
Strategic Alignment
Liaise between the Community Impact and Purpose/Product teams to ensure alignment of goals and strategies
Collaborate with credit union leaders to identify shared metrics and outcomes that connect product innovation, community investment, and philanthropic impact
Translate community insights and evaluation findings from grantmaking into actionable learnings that inform ESL product development and financial wellness strategies
Partner with internal teams to co-design initiatives or projects that leverage both philanthropic and business capabilities to address community needs
Qualifications:
Bachelor's degree in Business, Psychology, Social Work, Statistics, Data Science, Sociology, Political Science, Public Administration, Business Analytics, or a related field required
In addition, minimum of 5 years of directly related experience with having access to, evaluating, and presenting on data
Familiarity and/or Proficiency in; Excel, Google Sheets, Power BI, Tableau or other related spreadsheet and/or analytics platforms
Strong facilitation and communication skills, especially with diverse audiences and sectors
Ability to understand and synthesize data and qualitative insights into compelling narratives
Demonstrated experience overseeing or implementing internal systems for impact tracking, knowledge management, or operational improvement
Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper
Preferred Qualifications:
Master's degree/MBA or Bachelor's degree in Research, Business Analytics, Data Science, Public Administration preferred
Experience managing data systems, surveys, and/or working with external evaluation partners like CGR, ACT Rochester, Children’s Institute etc
Understanding participatory evaluation practices
Knowledge of the Greater Rochester region and its community ecosystem
Background in philanthropy, nonprofit strategy, or systems change work
We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award‑winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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This position is remote eligible for up to 40% of the time. Hours are typically Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs.
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan: In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Purpose: The Learning and Evaluation Manager will guide the Community Impact teams efforts to systematically learn from our work—what’s effective, what’s not, and why—and apply those insights to refine strategy, strengthen grantee partnerships, grantmaking, and deepen community impact. This role is both strategic and operational: part evaluator, part facilitator, and part organizational change agent. In addition to driving learning and evaluation, the role will oversee internal systems and processes that ensure learning is embedded into day-to-day operations and decision-making.
Operational Oversight
Maintain and Manage systems, workflows, and tools to support internal learning processes and data use
Ensure alignment between learning goals and day-to-day operations, including knowledge management and impact reporting
Learning and Evaluation
Design and lead a learning and evaluation strategy aligned with the Community Impact Framework, values, and priority areas
Develop infrastructure to assess the effectiveness of grantmaking, partnerships, and community investments
Identify key questions we should be asking about our grantmaking and help structure ways to answer them (quantitatively and qualitatively)
Translate learning into clear, actionable recommendations for staff, grantees, and partners
Partner with staff to embed reflection and continuous improvement into grant reviews, RFP creation/evaluation
Reporting and Communications
Prepare impact reports, learning briefs, and presentations for staff, board, and community stakeholders
Collaborate with the Community Impact Managers and Marketing Team to share insights
Ensure data and stories are collected ethically and reflect community voice
Provide tools, training, and guidance on outcome measurement and storytelling for grantees
Strategic Alignment
Liaise between the Community Impact and Purpose/Product teams to ensure alignment of goals and strategies
Collaborate with credit union leaders to identify shared metrics and outcomes that connect product innovation, community investment, and philanthropic impact
Translate community insights and evaluation findings from grantmaking into actionable learnings that inform ESL product development and financial wellness strategies
Partner with internal teams to co-design initiatives or projects that leverage both philanthropic and business capabilities to address community needs
Qualifications:
Bachelor's degree in Business, Psychology, Social Work, Statistics, Data Science, Sociology, Political Science, Public Administration, Business Analytics, or a related field required
In addition, minimum of 5 years of directly related experience with having access to, evaluating, and presenting on data
Familiarity and/or Proficiency in; Excel, Google Sheets, Power BI, Tableau or other related spreadsheet and/or analytics platforms
Strong facilitation and communication skills, especially with diverse audiences and sectors
Ability to understand and synthesize data and qualitative insights into compelling narratives
Demonstrated experience overseeing or implementing internal systems for impact tracking, knowledge management, or operational improvement
Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper
Preferred Qualifications:
Master's degree/MBA or Bachelor's degree in Research, Business Analytics, Data Science, Public Administration preferred
Experience managing data systems, surveys, and/or working with external evaluation partners like CGR, ACT Rochester, Children’s Institute etc
Understanding participatory evaluation practices
Knowledge of the Greater Rochester region and its community ecosystem
Background in philanthropy, nonprofit strategy, or systems change work
We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award‑winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr