Konica Minolta Business Solutions U.S.A., Inc.
Sr. M365 AI Engineer
Konica Minolta Business Solutions U.S.A., Inc., Los Angeles, California, United States, 90079
Overview
All Covered, IT Managed Services Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Sr. M365 AI Engineer!
Responsibilities
Developed and deliver Copilot and AI training sessions to end-users and stakeholders
Support pre-sales activities, including project scoping, demos, POCs, and RFP responses
Conduct Copilot readiness assessments and provide strategic recommendations
Lead billable Copilot adoption and enablement initiatives
Consult on and build custom AI agents using both Microsoft and industry technologies
Monitor agent productivity using Microsoft and third-party tools
Conduct usage analytics, prompt tuning, and feedback loops to improve AI agent performance
Collaborate with internal teams to develop Copilot-based managed services
Act as a senior technical resource and escalation point for Copilot-related projects
Develop reusable assets, templates, and best practices for Copilot engagements
Stay current with Microsoft AI roadmap and contribute to practice innovation
Ensure responsible AI practices, including data privacy, bias mitigation, and ethical AI use
Document work professionally and submit accurate timecards daily
Assist in identifying new revenue opportunities through AI-driven solutions
Maintain relevant certifications and contribute to internal knowledge sharing
Qualifications
Proven experience delivering customer-facing training and enablement
Demonstrated success in designing and implementing Microsoft Copilot or custom AI assistant use cases in customer environments
Proven ability to lead customer-facing projects, including readiness assessments, deployments, and user enablement
Strong understanding of Microsoft security, compliance, and identity solutions and how they impact Copilot and AI integrations
Experience with data governance, information architecture, and optimizing data access for AI workloads
Familiarity with prompt engineering, conversational design, or Copilot Studio is a strong plus.
Must be able to travel occasionally and work extended hours when needed (10%)
Bachelor’s degree in Computer Science, Information Technologies, Engineering, or equivalent work experience (Master’s degree preferred, but not required)
7+ years of hands‑on experience with Microsoft 365 technologies, including SharePoint Online, Exchange Online, Teams, OneDrive, and Microsoft Graph.
5+ years of practical experience in Microsoft 365 consulting
Relevant technical certifications highly desirable:
Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft Certified: Power Platform Solution Architect Expert
Microsoft Certified: Azure AI Engineer Associate
Microsoft Certified: Security, Compliance, and Identity Fundamentals
OpenAI or Microsoft Copilot-related training/certifications
Expertise in Power Platform, Microsoft Graph, and Azure OpenAI
Strong consulting, communication, and stakeholder management skills
Familiarity with the MSP service delivery models and managed services packaging
About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
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Responsibilities
Developed and deliver Copilot and AI training sessions to end-users and stakeholders
Support pre-sales activities, including project scoping, demos, POCs, and RFP responses
Conduct Copilot readiness assessments and provide strategic recommendations
Lead billable Copilot adoption and enablement initiatives
Consult on and build custom AI agents using both Microsoft and industry technologies
Monitor agent productivity using Microsoft and third-party tools
Conduct usage analytics, prompt tuning, and feedback loops to improve AI agent performance
Collaborate with internal teams to develop Copilot-based managed services
Act as a senior technical resource and escalation point for Copilot-related projects
Develop reusable assets, templates, and best practices for Copilot engagements
Stay current with Microsoft AI roadmap and contribute to practice innovation
Ensure responsible AI practices, including data privacy, bias mitigation, and ethical AI use
Document work professionally and submit accurate timecards daily
Assist in identifying new revenue opportunities through AI-driven solutions
Maintain relevant certifications and contribute to internal knowledge sharing
Qualifications
Proven experience delivering customer-facing training and enablement
Demonstrated success in designing and implementing Microsoft Copilot or custom AI assistant use cases in customer environments
Proven ability to lead customer-facing projects, including readiness assessments, deployments, and user enablement
Strong understanding of Microsoft security, compliance, and identity solutions and how they impact Copilot and AI integrations
Experience with data governance, information architecture, and optimizing data access for AI workloads
Familiarity with prompt engineering, conversational design, or Copilot Studio is a strong plus.
Must be able to travel occasionally and work extended hours when needed (10%)
Bachelor’s degree in Computer Science, Information Technologies, Engineering, or equivalent work experience (Master’s degree preferred, but not required)
7+ years of hands‑on experience with Microsoft 365 technologies, including SharePoint Online, Exchange Online, Teams, OneDrive, and Microsoft Graph.
5+ years of practical experience in Microsoft 365 consulting
Relevant technical certifications highly desirable:
Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft Certified: Power Platform Solution Architect Expert
Microsoft Certified: Azure AI Engineer Associate
Microsoft Certified: Security, Compliance, and Identity Fundamentals
OpenAI or Microsoft Copilot-related training/certifications
Expertise in Power Platform, Microsoft Graph, and Azure OpenAI
Strong consulting, communication, and stakeholder management skills
Familiarity with the MSP service delivery models and managed services packaging
About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
#J-18808-Ljbffr