Senior QA Automation Lead - onsite at Charlotte NC

QA Test Lead – IVR & Automation (Onsite)

Location:

Charlotte, NC (Onsite – RTO only) Employment Type:

Full-Time / Permanent Relocation:

Basic relocation package available Work Model:

100% Onsite (No hybrid or remote) Contractors:

Not eligible

Job Description We are seeking an experienced

QA Test Lead

with strong expertise in

functional and automation testing , particularly within

IVR and contact center technologies . This role requires hands‑on leadership, test strategy ownership, and close collaboration with business and technical stakeholders in an onsite environment.

Key Responsibilities Lead QA activities including

test planning, execution, defect management, and reporting

Define and implement

test strategies and automation frameworks

Drive

root cause analysis

and ensure high‑quality deliverables

Collaborate with cross‑functional Agile teams

Mentor QA engineers and enforce best testing practices

Required Experience & Skills 5–8 years

of overall QA experience with strong focus on

functional and automation testing

3+ years

of experience leading QA efforts

Strong hands‑on experience with

test automation frameworks

(Selenium, TestNG, Cucumber, or similar)

Experience with

test management and defect tracking tools

(JIRA, TestRail, Octane)

Solid understanding of

Agile testing methodologies

Experience with

REST API automation

(RestAssured, Postman, SoapUI)

Exposure to

CI/CD pipelines

(Jenkins, GitHub Actions)

Version control tools:

Git, Bitbucket

Strong communication and stakeholder management skills

Domain‑Specific Requirements (Must‑Have) Experience testing

IVR applications

within the

telecommunications/contact center domain

Familiarity with

speech and DTMF systems , CTI, and agent functionalities

Prior experience using

Cyara

for IVR testing and test case creation

Nice‑to‑Have Skills Exposure to

self‑healing test automation

Basic understanding of

AI‑driven QA approaches

Experience with

performance testing tools

(JMeter, LoadRunner)

Understanding of

DevOps / QAOps practices

Experience with

cloud platforms

(AWS or Azure)

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