Washington University
* Acts as a liaison between physicians and patients, fielding phone calls, follow-up with patients, referring physicians and their support staff, clinical justification for insurance reimbursement of patient medication, answering questions, scheduling outpatient office visit appointments, and communicating lab results.* Schedules tests and procedures; coordinating schedules with inpatient and outpatient nursing staffs, patients, and physicians. Completes necessary paperwork accurately and thoroughly. Makes appropriate phone calls and coordinates those involved in successfully providing outpatient as well as inpatient care.* Explains pre- and postoperative instructions to patients and calls patients with test results.* Assists physician in outpatient office setting and assists in supporting the physician follow-up plan for the patient during their office hours.* Aids in the updating and data entry in electronic medical records.* Promptly alerts physicians of abnormal test results.* Assists in the assessment, monitoring, and termination of prescribed tests.* Observes, monitors, and responds appropriately to changes in patient treatments.* Participates in development, implementation, and evaluation of patient care plans with other members of the patient care team.* Answers phone, screens and routes calls providing information in accordance with Division policy.* Provides assistance in the day-to-day administration of physician practices.* Arranges and coordinates meetings as requested.* May be asked to help cover in the absence of other supportive staff.* Maintains a physician clinical and administrative schedule.* Occasional clinic work with direct patient care may be required.* Other duties as assigned.* Interacts directly with patients in the clinical office and completes clinical tasks which may include obtaining vital signs, completion of EKGs, phlebotomy, and performance of CLIA waived tests, for example, HgbA1C testing, pregnancy tests, etc. (tasks vary according to the department specialty.)* Documents appropriately and accurately in EMR.* Prepares for office hours by ensuring each exam room is clean and adequately stocked.* Assists with examinations, procedures and lab tests. Observes, monitors, and responds appropriately to changes in patient treatments.* Reviews patient data and communicates pertinent information to superior in a timely manner, charting entries appropriately.* Administers medications as prescribed within state and facility guidelines and performs CPR when required.* May be asked to help cover in the absence of other supportive staff.* Monitors supply inventory, ensuring adequate supplies, equipment, or garments are available and that they comply with regulations.* Cleans and stocks exam rooms, provider areas and other clinical space. Sterilizes equipment as required.* Performs quality controls for all point-of-care testing in compliance with CLIA, WUSM, and EH&S recommendations and guidelines.* Monitors and records temperatures for all refrigerators located in clinical areas, in compliance with VFC and departmental guidelines.* Current LPN licensure in the state of Missouri and/or Illinois depending on location or received within 3 months from date of hire.* Basic Life Support certification must be obtained within one month of hire date.* Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).* Up to 22 days of vacation, 10 recognized holidays, and sick time.* Competitive health insurance packages with priority appointments and lower copays/coinsurance.* Take advantage of our free Metro transit U-Pass for eligible employees.* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care.WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems.We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.**Useful Links****Accommodation**If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.**Regulatory Postings**Know Your Rights: Workplace Discrimination is Illegal Poster(; )
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