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Capgemini

Senior Contact Center Transformation Consultant

Capgemini, New York, New York, us, 10261

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A leading consulting firm seeks an experienced Senior Consultant in New York to lead customer service transformation strategies. The role requires over 5 years of experience in management consulting with a focus on service operations. Candidates should be able to engage with executive stakeholders and have a strong grasp of customer engagement trends, including AI and automation. A Bachelor's degree is required, with an MBA preferred. Opportunities include competitive salary and extensive benefits. #J-18808-Ljbffr