Abbott Laboratories
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
The Opportunity
This position is a remote position, and candidate must be located in
Oklahoma City area
Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.
What You’ll Work On
Responsible for providing on-site support to Abbott Diagnostic Division customers, support field personal and District business objective, and goals
Provide direction and mentoring to other Field Service Reps
Troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments as detailed in the FS Business Process database
Understand and follow Quality System by accurate and timely documentation of complaint resolution
Understand and practice regulatory and compliance procedures
Maintain a safe work environment following laboratory safety guidelines
Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.
Work effectively within a diverse and dynamic team environment
Support on call rotation, time, territory, and inventory management
Standby and after-hours responsibilities, flexible working hours
Unpredictable Travel, travel for support of other territories and training
Provide on-site critical account support inside and outside of district boundaries.
Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.
Required Qualifications
Bachelor’s degree or equivalent relevant experience required.
Proficiency in local language required.
Preferred Qualifications
Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.
Practical experience of interfacing with customers preferred.
What We offer At Abbott, you can have a good job that can grow into a great career.
We offer:
A fast-paced work environment where your safety is our priority
Production areas that are clean, well-lit, and temperature-controlled
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives, and retirement plans
Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and a history of being actively involved in local communities
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $26.50 – $53.00 per hour. In specific locations, the pay range may vary from the range posted.
#J-18808-Ljbffr
The Opportunity
This position is a remote position, and candidate must be located in
Oklahoma City area
Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.
What You’ll Work On
Responsible for providing on-site support to Abbott Diagnostic Division customers, support field personal and District business objective, and goals
Provide direction and mentoring to other Field Service Reps
Troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments as detailed in the FS Business Process database
Understand and follow Quality System by accurate and timely documentation of complaint resolution
Understand and practice regulatory and compliance procedures
Maintain a safe work environment following laboratory safety guidelines
Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.
Work effectively within a diverse and dynamic team environment
Support on call rotation, time, territory, and inventory management
Standby and after-hours responsibilities, flexible working hours
Unpredictable Travel, travel for support of other territories and training
Provide on-site critical account support inside and outside of district boundaries.
Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.
Required Qualifications
Bachelor’s degree or equivalent relevant experience required.
Proficiency in local language required.
Preferred Qualifications
Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.
Practical experience of interfacing with customers preferred.
What We offer At Abbott, you can have a good job that can grow into a great career.
We offer:
A fast-paced work environment where your safety is our priority
Production areas that are clean, well-lit, and temperature-controlled
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives, and retirement plans
Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and a history of being actively involved in local communities
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $26.50 – $53.00 per hour. In specific locations, the pay range may vary from the range posted.
#J-18808-Ljbffr