Maurices Incorporated
IT Service Management Specialist
Maurices Incorporated, Duluth, Minnesota, United States, 55806
IT Service Management Specialist page is loaded## IT Service Management Specialistlocations:
Corporate Office-maurices-Duluth, MN 55802time type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R-158197## **Brand Overview:**maurices is a women’s apparel retailer that celebrates feel good fashion for real life. It’s committed to its service with style promise and offering affordable fashion that takes women from workday to weekend and all of life’s adventures in between. With inclusive sizing from 0-24, maurices is famous for its versatile styles including key categories such as denim, dresses, tops, and more. Established in 1931, maurices operates 935 stores in communities across North America. Discover even more fashion at maurices.com.Office-maurices-Duluth, MN 55802.## **Position Overview:**The ITSM Specialist supports critical service management processes that keep our omni-channel retail operations running smoothly. This is an excellent opportunity for someone ready to advance beyond help desk work into a structured ITSM role with clear growth potential.Working closely with the ITSM Team Lead, you'll play a key role in change management, problem management, major incident communications, and data-driven incident reduction initiatives. You'll gain hands-on experience with enterprise ITSM processes while developing technical skills in ServiceNow reporting, dashboards, and workflows.**Key Responsibilities:*** **Change Management**
+ Review and validate change requests to ensure all requirements are met with accuracy and completeness
+ Identify and flag potential conflicts between proposed changes and existing schedules
+ Prepare detailed change information and materials for daily change review meetings
+ Support Change Advisory Board (CAB) activities by coordinating change schedules and documentation
+ Track change success rates and collaborate with teams to improve change quality* **Problem Management**
+ Monitor problem tickets to ensure adherence to SLA requirements for root cause analysis and resolution
+ Track daily progress on open problems and proactively follow up with assigned teams
+ Coordinate problem resolution activities across multiple IT teams to ensure timely completion
+ Escalate aging or stalled problems to the ITSM Team Lead with recommended actions
+ Document problem resolution patterns and lessons learned* **Major Incident Management Communications**
+ Assist IT leadership with drafting and distributing status updates during major incidents
+ Ensure incident records are properly maintained with timely, customer-facing updates
+ Coordinate communication timing across IT and business stakeholders
+ Maintain incident communication templates and standards
+ Track post-incident action items to closure* **Incident Analytics & Continuous Improvement**
+ Analyze incident data to identify trends, themes, and patterns across the IT environment
+ Create reports and visualizations that highlight opportunities for permanent incident reduction
+ Present findings to IT Operations teams with actionable recommendations
+ Partner with technical teams to prioritize and implement preventive measures
+ Track the effectiveness of improvement initiatives over time* **Knowledge Management**
+ Review knowledge base articles for accuracy, relevance, and currency
+ Identify outdated or missing documentation and coordinate updates with subject matter experts
+ Ensure knowledge articles are created following major problem resolutions
+ Track knowledge article usage and effectiveness
+ Maintain knowledge management standards and processes* **ServiceNow Platform Administration**
+ Create and maintain reports and dashboards for change, problem, and incident metrics
+ Develop custom views and filters to support process workflows
+ Learn to build and modify ServiceNow workflows (training provided)
+ Ensure data quality and integrity across ITSM modules
+ May assist with CMDB accuracy and asset management activities as needed* **Process & Governance**
+ Support ITSM process documentation and continuous improvement initiatives
+ Assist with audit requests related to change and problem management records
+ Participate in process reviews and recommend efficiency improvements
+ Help ensure compliance with internal IT governance standards**Education/Skills and Experience Requirements:****R****equired*** 2-4 years of IT experience, including help desk or technical support roles* Strong analytical skills with ability to identify patterns in large datasets* Excellent written and verbal communication skills* High attention to detail and ability to manage multiple priorities* Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word)* Demonstrated ability to work collaboratively across teams* Willingness to learn ServiceNow and ITSM best practices**Preferred*** Experience with ServiceNow or similar ITSM platforms* ITIL Foundation certification (or willingness to obtain)* Familiarity with retail operations, POS systems, or e-commerce platforms* Experience creating reports, dashboards, or data visualizations* Understanding of change management, problem management, or incident management processes**Key Competencies*** Analytical Thinking: Ability to spot trends and draw meaningful conclusions from data* Attention to Detail: Ensuring accuracy in change reviews, problem tracking, and documentation* Communication: Clearly conveying technical information to diverse audiences* Stakeholder Management: Coordinating work across multiple teams diplomatically* Process Orientation: Following structured methodologies while identifying improvement opportunities* Learning Agility: Quickly absorbing new tools, processes, and technical concepts* Accountability: Following through on commitments and tracking work to completion## **Location:**Corporate Office-maurices-Duluth, MN 55802## **Position Type:**Regular/Full time**Pay Range:**Annual Salary: $55,000.00 - $65,000.00## **Equal Employment Opportunity**The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.maurices is a women's apparel retailer that celebrates feel good fashion for real life. Established in 1931, maurices is known for its friendly service, trusted stylists, and for being guided by its greater purpose of making a positive difference in the lives of women who are the heart of its hometowns. In 2022, maurices introduced evsie, an apparel brand for tween girls, with an invitation to style with all their heart. maurices currently operates more than 900 stores in communities across North America with an evsie style shop available in 150 maurices stores and counting!Discover even more fashion at .California Applicants: #J-18808-Ljbffr
Corporate Office-maurices-Duluth, MN 55802time type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R-158197## **Brand Overview:**maurices is a women’s apparel retailer that celebrates feel good fashion for real life. It’s committed to its service with style promise and offering affordable fashion that takes women from workday to weekend and all of life’s adventures in between. With inclusive sizing from 0-24, maurices is famous for its versatile styles including key categories such as denim, dresses, tops, and more. Established in 1931, maurices operates 935 stores in communities across North America. Discover even more fashion at maurices.com.Office-maurices-Duluth, MN 55802.## **Position Overview:**The ITSM Specialist supports critical service management processes that keep our omni-channel retail operations running smoothly. This is an excellent opportunity for someone ready to advance beyond help desk work into a structured ITSM role with clear growth potential.Working closely with the ITSM Team Lead, you'll play a key role in change management, problem management, major incident communications, and data-driven incident reduction initiatives. You'll gain hands-on experience with enterprise ITSM processes while developing technical skills in ServiceNow reporting, dashboards, and workflows.**Key Responsibilities:*** **Change Management**
+ Review and validate change requests to ensure all requirements are met with accuracy and completeness
+ Identify and flag potential conflicts between proposed changes and existing schedules
+ Prepare detailed change information and materials for daily change review meetings
+ Support Change Advisory Board (CAB) activities by coordinating change schedules and documentation
+ Track change success rates and collaborate with teams to improve change quality* **Problem Management**
+ Monitor problem tickets to ensure adherence to SLA requirements for root cause analysis and resolution
+ Track daily progress on open problems and proactively follow up with assigned teams
+ Coordinate problem resolution activities across multiple IT teams to ensure timely completion
+ Escalate aging or stalled problems to the ITSM Team Lead with recommended actions
+ Document problem resolution patterns and lessons learned* **Major Incident Management Communications**
+ Assist IT leadership with drafting and distributing status updates during major incidents
+ Ensure incident records are properly maintained with timely, customer-facing updates
+ Coordinate communication timing across IT and business stakeholders
+ Maintain incident communication templates and standards
+ Track post-incident action items to closure* **Incident Analytics & Continuous Improvement**
+ Analyze incident data to identify trends, themes, and patterns across the IT environment
+ Create reports and visualizations that highlight opportunities for permanent incident reduction
+ Present findings to IT Operations teams with actionable recommendations
+ Partner with technical teams to prioritize and implement preventive measures
+ Track the effectiveness of improvement initiatives over time* **Knowledge Management**
+ Review knowledge base articles for accuracy, relevance, and currency
+ Identify outdated or missing documentation and coordinate updates with subject matter experts
+ Ensure knowledge articles are created following major problem resolutions
+ Track knowledge article usage and effectiveness
+ Maintain knowledge management standards and processes* **ServiceNow Platform Administration**
+ Create and maintain reports and dashboards for change, problem, and incident metrics
+ Develop custom views and filters to support process workflows
+ Learn to build and modify ServiceNow workflows (training provided)
+ Ensure data quality and integrity across ITSM modules
+ May assist with CMDB accuracy and asset management activities as needed* **Process & Governance**
+ Support ITSM process documentation and continuous improvement initiatives
+ Assist with audit requests related to change and problem management records
+ Participate in process reviews and recommend efficiency improvements
+ Help ensure compliance with internal IT governance standards**Education/Skills and Experience Requirements:****R****equired*** 2-4 years of IT experience, including help desk or technical support roles* Strong analytical skills with ability to identify patterns in large datasets* Excellent written and verbal communication skills* High attention to detail and ability to manage multiple priorities* Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word)* Demonstrated ability to work collaboratively across teams* Willingness to learn ServiceNow and ITSM best practices**Preferred*** Experience with ServiceNow or similar ITSM platforms* ITIL Foundation certification (or willingness to obtain)* Familiarity with retail operations, POS systems, or e-commerce platforms* Experience creating reports, dashboards, or data visualizations* Understanding of change management, problem management, or incident management processes**Key Competencies*** Analytical Thinking: Ability to spot trends and draw meaningful conclusions from data* Attention to Detail: Ensuring accuracy in change reviews, problem tracking, and documentation* Communication: Clearly conveying technical information to diverse audiences* Stakeholder Management: Coordinating work across multiple teams diplomatically* Process Orientation: Following structured methodologies while identifying improvement opportunities* Learning Agility: Quickly absorbing new tools, processes, and technical concepts* Accountability: Following through on commitments and tracking work to completion## **Location:**Corporate Office-maurices-Duluth, MN 55802## **Position Type:**Regular/Full time**Pay Range:**Annual Salary: $55,000.00 - $65,000.00## **Equal Employment Opportunity**The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.maurices is a women's apparel retailer that celebrates feel good fashion for real life. Established in 1931, maurices is known for its friendly service, trusted stylists, and for being guided by its greater purpose of making a positive difference in the lives of women who are the heart of its hometowns. In 2022, maurices introduced evsie, an apparel brand for tween girls, with an invitation to style with all their heart. maurices currently operates more than 900 stores in communities across North America with an evsie style shop available in 150 maurices stores and counting!Discover even more fashion at .California Applicants: #J-18808-Ljbffr