Quest Diagnostics Incorporated
Specialized Testing Associate II
Quest Diagnostics Incorporated, Denton, Texas, United States, 76205
Specialized Testing Associate II - Lewisville, TX (Monday to Friday, 8:00 AM to 5:00 PM)
Pay range: $27.81+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
The Specialized Testing Associate I is responsible for supporting both direct clients and Business Unit clients for all aspects of specialized testing, focusing on relationship management, expedited problem resolution, and escalation of issues.
Responsibilities
Provide regular feedback on overall department workflow and process improvements.
Perform multiple processes across the Esoteric sites.
Complete tasks in multiple Laboratory Information Systems and QLS.
Monitor specialized testing orders from creation to reporting.
Responsible for customer inquiries received by telephone, fax or email regarding reporting of patient results, inquiries of tests and services, and concerns of service failures.
Serve as a liaison between the client and the technical departments.
Proactively identify opportunities to reduce service failures for client accounts.
Contact clients to resolve any issue related to patient testing and result reporting.
Resolve specialized testing problem samples including accessioning, labeling, work sheeting and delivery to testing bench using established protocols.
Complete specialized test adds including accessioning, labeling and delivery to testing bench using established protocols.
Research specialized testing related Referral Testing inquiries and problems.
Provide laboratory results to clients using established protocols.Document the call history in the required system and maintain complete and accurate records.
Deliver information on supplies, new tests, services and products to clients.
Educate and offer guidance to clients about Quest Diagnostics lab processes and services.
Troubleshoot and triage both routine and complex medical/technical requests.
Cancel or delete testing using established protocols.
Report and escalation client concerns using established protocols.
Responsible for maximizing quality and efficiencies to meet department goals.
Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Qualifications Required Work Experience
Minimum of three (3) years of successful customer service experience as a Specialized Testing Associate I or higher.
Previous medical or clinical laboratory background required.
Preferred Work Experience N/A
Physical and Mental Requirements
Sitting for long periods of time.
Repeating motions that may include the wrists, hands and/or fingers. (Typing)
Knowledge
Proper telephone etiquette to handle customer inquiries.
Basic knowledge of operating office equipment.
Broad knowledge of specimen requirements for medical laboratory tests and the requirements for different methods of sample preservation.
Thorough knowledge of laboratory operations.
Comprehensive knowledge of medical and laboratory terminology.Understand the importance of Quality Service and how it is measured.
Skills
Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
Strong computer skills (Word, Excel, PowerPoint, Access)
Ability to multi-task and work in a fast-paced environment.
Ability to work under pressure with a high degree of accuracy
Strong organizational skills
Ability to analyze and solve problems.
Good listening skills.
Ability to maintain a professional and tactful manner in stressful situations.
Exhibit comfortable interaction with technical staff and other departments.
Ability to deal with client information in a confidential manner.
Education High School diploma or equivalent (required)
Bachelor's degree (preferred)
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
#J-18808-Ljbffr
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
The Specialized Testing Associate I is responsible for supporting both direct clients and Business Unit clients for all aspects of specialized testing, focusing on relationship management, expedited problem resolution, and escalation of issues.
Responsibilities
Provide regular feedback on overall department workflow and process improvements.
Perform multiple processes across the Esoteric sites.
Complete tasks in multiple Laboratory Information Systems and QLS.
Monitor specialized testing orders from creation to reporting.
Responsible for customer inquiries received by telephone, fax or email regarding reporting of patient results, inquiries of tests and services, and concerns of service failures.
Serve as a liaison between the client and the technical departments.
Proactively identify opportunities to reduce service failures for client accounts.
Contact clients to resolve any issue related to patient testing and result reporting.
Resolve specialized testing problem samples including accessioning, labeling, work sheeting and delivery to testing bench using established protocols.
Complete specialized test adds including accessioning, labeling and delivery to testing bench using established protocols.
Research specialized testing related Referral Testing inquiries and problems.
Provide laboratory results to clients using established protocols.Document the call history in the required system and maintain complete and accurate records.
Deliver information on supplies, new tests, services and products to clients.
Educate and offer guidance to clients about Quest Diagnostics lab processes and services.
Troubleshoot and triage both routine and complex medical/technical requests.
Cancel or delete testing using established protocols.
Report and escalation client concerns using established protocols.
Responsible for maximizing quality and efficiencies to meet department goals.
Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Qualifications Required Work Experience
Minimum of three (3) years of successful customer service experience as a Specialized Testing Associate I or higher.
Previous medical or clinical laboratory background required.
Preferred Work Experience N/A
Physical and Mental Requirements
Sitting for long periods of time.
Repeating motions that may include the wrists, hands and/or fingers. (Typing)
Knowledge
Proper telephone etiquette to handle customer inquiries.
Basic knowledge of operating office equipment.
Broad knowledge of specimen requirements for medical laboratory tests and the requirements for different methods of sample preservation.
Thorough knowledge of laboratory operations.
Comprehensive knowledge of medical and laboratory terminology.Understand the importance of Quality Service and how it is measured.
Skills
Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
Strong computer skills (Word, Excel, PowerPoint, Access)
Ability to multi-task and work in a fast-paced environment.
Ability to work under pressure with a high degree of accuracy
Strong organizational skills
Ability to analyze and solve problems.
Good listening skills.
Ability to maintain a professional and tactful manner in stressful situations.
Exhibit comfortable interaction with technical staff and other departments.
Ability to deal with client information in a confidential manner.
Education High School diploma or equivalent (required)
Bachelor's degree (preferred)
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
#J-18808-Ljbffr