Mitsubishi Electric Power Products, Inc.
Field Service Technician II - South Hill, VA
Mitsubishi Electric Power Products, Inc., South Hill, Virginia, United States, 23970
Field Service Technician II - South Hill, VA
3 days ago Be among the first 25 applicants
Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions! MEPPI’s Service Center Division (SCD) is seeking a dynamic Field Service Technician II to perform comprehensive service support activities for our single and three-phase Uninterruptible Power Supplies (UPS) and associated peripherals. This role involves troubleshooting, repair, and scheduled technical service to ensure our customers receive reliable, world-class support.
What You’ll Do
Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites.
Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users, ensuring issues are resolved quickly and effectively.
Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status.
Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service, ensuring customer operations are always protected.
Collaborate and Innovate: Work with other MEPPI departments to identify product solutions and improve performance and protection for our customers.
Master the Details: Identify, evaluate, and repair routine product failures; elevate non-routine issues as needed.
Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, based on customer needs and long-term maintenance goals.
Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance.
Create Clear Records: Maintain detailed service records and provide comprehensive documentation on repairs and inspections of UPS and energy storage equipment.
Mentor Future Talent: Guide less experienced technicians on troubleshooting and system failures.
Stay Professional: Submit accurate expense reports in a timely manner, adhering to company policies.
What You Bring
Education: Associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience.
Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, with advanced proficiency in mechanical and electronic test equipment.
Analytical Skills: Advanced problem-solving and analytical abilities, with the capability to diagnose complex issues.
Certifications: OSHA-10 Construction and NFPA-70E certification.
Communication: Advanced interpersonal and presentation skills to effectively communicate with customers, employees, and suppliers.
Technical Knowledge: Basic understanding of communication and networking protocols, and the ability to read and interpret detailed equipment schematics and facility one-line drawings.
Technology Proficiency: Advanced computer skills, especially with Microsoft Office products and MRP/ERP business systems.
Must hold a valid driver’s license and be able to rent vehicles as needed.
What’s in It for You?
Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.
Retirement Plans: 401(k) plan with MEPPI matching up to 4% of your contributions.
Generous Paid Time Off: Earn vacation after 90 days, plus 12 paid holidays per year.
Career Development: Training programs and educational assistance to advance your career.
Exclusive Employee Discounts: Profit sharing and special discounts on MEPPI products and services.
Why MEPPI? At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting‑edge solutions for power systems and rail transportation.
About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets.
Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.
Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Engineering and Information Technology
Industry: Appliances, Electrical, and Electronics Manufacturing
Location: South Hill, VA
#J-18808-Ljbffr
Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions! MEPPI’s Service Center Division (SCD) is seeking a dynamic Field Service Technician II to perform comprehensive service support activities for our single and three-phase Uninterruptible Power Supplies (UPS) and associated peripherals. This role involves troubleshooting, repair, and scheduled technical service to ensure our customers receive reliable, world-class support.
What You’ll Do
Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites.
Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users, ensuring issues are resolved quickly and effectively.
Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status.
Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service, ensuring customer operations are always protected.
Collaborate and Innovate: Work with other MEPPI departments to identify product solutions and improve performance and protection for our customers.
Master the Details: Identify, evaluate, and repair routine product failures; elevate non-routine issues as needed.
Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, based on customer needs and long-term maintenance goals.
Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance.
Create Clear Records: Maintain detailed service records and provide comprehensive documentation on repairs and inspections of UPS and energy storage equipment.
Mentor Future Talent: Guide less experienced technicians on troubleshooting and system failures.
Stay Professional: Submit accurate expense reports in a timely manner, adhering to company policies.
What You Bring
Education: Associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience.
Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, with advanced proficiency in mechanical and electronic test equipment.
Analytical Skills: Advanced problem-solving and analytical abilities, with the capability to diagnose complex issues.
Certifications: OSHA-10 Construction and NFPA-70E certification.
Communication: Advanced interpersonal and presentation skills to effectively communicate with customers, employees, and suppliers.
Technical Knowledge: Basic understanding of communication and networking protocols, and the ability to read and interpret detailed equipment schematics and facility one-line drawings.
Technology Proficiency: Advanced computer skills, especially with Microsoft Office products and MRP/ERP business systems.
Must hold a valid driver’s license and be able to rent vehicles as needed.
What’s in It for You?
Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.
Retirement Plans: 401(k) plan with MEPPI matching up to 4% of your contributions.
Generous Paid Time Off: Earn vacation after 90 days, plus 12 paid holidays per year.
Career Development: Training programs and educational assistance to advance your career.
Exclusive Employee Discounts: Profit sharing and special discounts on MEPPI products and services.
Why MEPPI? At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting‑edge solutions for power systems and rail transportation.
About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets.
Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.
Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Engineering and Information Technology
Industry: Appliances, Electrical, and Electronics Manufacturing
Location: South Hill, VA
#J-18808-Ljbffr