Judge Group, Inc.
Location:
Columbus, OH
Salary:
$48.00 USD Hourly – $50.00 USD Hourly
Description:
Job Title:
Application support analyst/Production Support
Location Details:
Columbus, OH – 4 days onsite, 1 day remote
Type:
3 Months Contract to Hire, W2
Responsibilities
Participate with other developers and/or contractors in troubleshooting and identifying problems.
Provide technical support on technical matters.
Show drive and interest in learning new systems, applications, technologies, and business domains.
Work in a fast‑paced environment and multitask effectively.
Provide Incident and Problem Management support for all Digital applications.
Research and fulfillment of On Demand/Ad hoc requests by multiple business areas for all Digital applications.
Good to have Digital Application Monitoring utilizing the following tools:
DynaTrace
SPLUNK
Production Assurance for Infrastructure Releases
Disaster Recovery support for annual Testing
Maintenance window monitoring
Work with Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects.
Status update in Daily Service Review Meetings.
Update and manage Runbooks and Maintenance reference Manuals on Support wiki site.
Provide Level 1 & Level 2 support for application and platform issues.
Ensuring monitoring alerts and systems events are assessed, prioritized, and assigned.
Manage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications.
Own incident resolution and keep user informed of status.
Provide expected time of availability for delayed streams and processes.
Update ticket resolution status and details in the ticket management system(s).
Respond to user requests and queries.
Escalate incidents to Level 2/3 development team as needed with summary analysis.
Escalate incidents to appropriate interfacing support team or external teams such as product vendors.
Update knowledgebase with support information (e.g., Known errors and solutions for these errors).
Provide clarifications on data issues identified in the application.
Preferred Qualifications
Working knowledge of SQL Server or equivalent.
Self‑directed / Independent problem solving.
Experience operating in a large‑scale environment.
Exhibit best practices, follow standards, and present suggestions while remaining flexible and open.
In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc.
HTML 5, CSS 3, JQuery UI, ASP.net MVC, website accessibility standards.
Professional experience with the .NET framework (C#, ASP.NET, XML) or Java.
Performance analysis and tune JVM based services.
Professional experience with scripting languages (e.g., PowerShell, Python, etc.).
Knowledge of TFS to manage an Agile development lifecycle.
Experience in financial industry and in a Regulatory and Compliance environment preferred.
Familiarity with large scale system monitoring and alerting frameworks.
Expertise utilizing Cloud Infrastructure such as Azure, AWS.
Experience creating effective resource plans that ensure a high level of performance.
Experience developing repeatable processes and metrics that maximise uptime, reliability, and predictability.
Experience with Agile and DevOps methodologies.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge’s Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
#J-18808-Ljbffr
Columbus, OH
Salary:
$48.00 USD Hourly – $50.00 USD Hourly
Description:
Job Title:
Application support analyst/Production Support
Location Details:
Columbus, OH – 4 days onsite, 1 day remote
Type:
3 Months Contract to Hire, W2
Responsibilities
Participate with other developers and/or contractors in troubleshooting and identifying problems.
Provide technical support on technical matters.
Show drive and interest in learning new systems, applications, technologies, and business domains.
Work in a fast‑paced environment and multitask effectively.
Provide Incident and Problem Management support for all Digital applications.
Research and fulfillment of On Demand/Ad hoc requests by multiple business areas for all Digital applications.
Good to have Digital Application Monitoring utilizing the following tools:
DynaTrace
SPLUNK
Production Assurance for Infrastructure Releases
Disaster Recovery support for annual Testing
Maintenance window monitoring
Work with Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects.
Status update in Daily Service Review Meetings.
Update and manage Runbooks and Maintenance reference Manuals on Support wiki site.
Provide Level 1 & Level 2 support for application and platform issues.
Ensuring monitoring alerts and systems events are assessed, prioritized, and assigned.
Manage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications.
Own incident resolution and keep user informed of status.
Provide expected time of availability for delayed streams and processes.
Update ticket resolution status and details in the ticket management system(s).
Respond to user requests and queries.
Escalate incidents to Level 2/3 development team as needed with summary analysis.
Escalate incidents to appropriate interfacing support team or external teams such as product vendors.
Update knowledgebase with support information (e.g., Known errors and solutions for these errors).
Provide clarifications on data issues identified in the application.
Preferred Qualifications
Working knowledge of SQL Server or equivalent.
Self‑directed / Independent problem solving.
Experience operating in a large‑scale environment.
Exhibit best practices, follow standards, and present suggestions while remaining flexible and open.
In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc.
HTML 5, CSS 3, JQuery UI, ASP.net MVC, website accessibility standards.
Professional experience with the .NET framework (C#, ASP.NET, XML) or Java.
Performance analysis and tune JVM based services.
Professional experience with scripting languages (e.g., PowerShell, Python, etc.).
Knowledge of TFS to manage an Agile development lifecycle.
Experience in financial industry and in a Regulatory and Compliance environment preferred.
Familiarity with large scale system monitoring and alerting frameworks.
Expertise utilizing Cloud Infrastructure such as Azure, AWS.
Experience creating effective resource plans that ensure a high level of performance.
Experience developing repeatable processes and metrics that maximise uptime, reliability, and predictability.
Experience with Agile and DevOps methodologies.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge’s Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
#J-18808-Ljbffr