Summit Hospitality Group, Ltd.
Join to apply for the
Night Auditor
role at
Summit Hospitality Group, Ltd.
Job Title NIGHT AUDITOR
Department GUEST SERVICES
Reports To GUEST SERVICES MANAGER / OPERATIONS MANAGER
Job Type FULL AND PART-TIME POSITIONS AVAILABLE
Summary The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day’s operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager.
Qualifications
Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt.
Strong leadership skills
Excellent oral and written communication skills
Demonstrates planning and organizational ability
Able to prioritize and quickly change direction as needs arise
Working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable
Able to diagnose and repair simple computer problems
Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc.
Skilled in math and able to operate a 10 key by touch
Responsibilities
Run audit reports/journals from Front Office Systems
Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations
Makes corrections and adjustments and handles all computer problems that might occur throughout shift
Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries
Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations
Ensures all reports and back-up vouchers are complete and filed promptly and properly
Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll
Reviews and corrects discrepancies in the Front Desk System
Ensures complete guest satisfaction
Checks-in/Checks-out Guests
Completes Guest registration process
Must be familiar with computer systems for Guest reservation information processing
Must verify and imprint Guest credit cards for authorization
Must be well versed in cash handling and accurately balance house bank
Assigns guests rooms based upon preferences and availability
Drives the Revenue Management process
Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution
Answers questions regarding hotel facilities and services
Answers the telephone and books reservations
Answers Guest inquiries for local directions/events
Recommends local area restaurants, points of interest, or needs for transportation
Maintains cleanliness of front desk, lobby, and back office
Follows up promptly with Guest check-ins, complaints, and other requests
Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests
Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity
Participates in Hotel Safety Committee
Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People
Complete brand required training
Duties are subject to change and additional duties may be assigned as needed
Work Environment
Must have reliable source of transportation
Flexible work schedule including weekends; position is referred to as third or late shift
Sitting, standing, reaching, bending for extended periods of time
Duties are subject to change and additional duties may be assigned as needed
Benefits
Personal time after 90-days
Insurance benefits after 90-days
Vacation time after 1 year
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industries Hospitality
Equal Opportunity Employer Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
#J-18808-Ljbffr
Night Auditor
role at
Summit Hospitality Group, Ltd.
Job Title NIGHT AUDITOR
Department GUEST SERVICES
Reports To GUEST SERVICES MANAGER / OPERATIONS MANAGER
Job Type FULL AND PART-TIME POSITIONS AVAILABLE
Summary The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day’s operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager.
Qualifications
Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt.
Strong leadership skills
Excellent oral and written communication skills
Demonstrates planning and organizational ability
Able to prioritize and quickly change direction as needs arise
Working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable
Able to diagnose and repair simple computer problems
Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc.
Skilled in math and able to operate a 10 key by touch
Responsibilities
Run audit reports/journals from Front Office Systems
Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations
Makes corrections and adjustments and handles all computer problems that might occur throughout shift
Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries
Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations
Ensures all reports and back-up vouchers are complete and filed promptly and properly
Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll
Reviews and corrects discrepancies in the Front Desk System
Ensures complete guest satisfaction
Checks-in/Checks-out Guests
Completes Guest registration process
Must be familiar with computer systems for Guest reservation information processing
Must verify and imprint Guest credit cards for authorization
Must be well versed in cash handling and accurately balance house bank
Assigns guests rooms based upon preferences and availability
Drives the Revenue Management process
Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution
Answers questions regarding hotel facilities and services
Answers the telephone and books reservations
Answers Guest inquiries for local directions/events
Recommends local area restaurants, points of interest, or needs for transportation
Maintains cleanliness of front desk, lobby, and back office
Follows up promptly with Guest check-ins, complaints, and other requests
Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests
Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity
Participates in Hotel Safety Committee
Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People
Complete brand required training
Duties are subject to change and additional duties may be assigned as needed
Work Environment
Must have reliable source of transportation
Flexible work schedule including weekends; position is referred to as third or late shift
Sitting, standing, reaching, bending for extended periods of time
Duties are subject to change and additional duties may be assigned as needed
Benefits
Personal time after 90-days
Insurance benefits after 90-days
Vacation time after 1 year
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industries Hospitality
Equal Opportunity Employer Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
#J-18808-Ljbffr