Bridgestone Retail Operations, LLC
Automotive Service Manager
Bridgestone Retail Operations, LLC, Richmond, Virginia, United States, 23214
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto‑service sales, BSRO is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate; part of our larger mission to Serve Society with Superior Quality. We offer competitive pay, formal training, performance incentives, paid vacation and holidays, healthcare packages for full‑time and part‑time employees, and a 401(k) plan. Position Summary
Combining your in‑depth automotive repair knowledge with exceptional people skills, you’ll manage customer relationships and frequently serve as a liaison between technicians and customers. You’ll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $20.60 – $30.90 per hour Responsibilities
Assign and schedule work duties to auto‑service staff according to individual skill level. Serve all automotive service needs of customers. Oversee the hiring and training of an effective auto‑service team. Ensure high teammate retention. Maintain compliance with quality standards. Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up. Serve as the primary point of contact for customer inquiries, feedback, and concerns. Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. Minimum Qualifications
High School Diploma or equivalent. 4 years of auto service technical experience. 1 year of service manager or service writer experience. Problem solving – customer complaints. Aptitude to manage inventory, scheduling, equipment maintenance, etc. Capacity to lead and coach others. Teammate and customer/communication skills. Ability to recruit and select technicians successfully according to store requirements. Willingness to continue education and remain current in automotive repair issues. Must have a valid automotive driver's license at all times in order to test drive customers’ vehicles. Preferred Qualifications
2‑year degree or equivalent. Benefits
Medical, Dental and Vision – Starting day 1 for all teammates. Paid vacation and holidays. On‑the‑job training and company‑funded ASE certifications. Flexible work schedule. 401(k) match. On‑demand pay (daily pay) program available. Our Values
Professional Development: Resources to help you level up at any career stage. Community Involvement: Working with local communities and giving back. Integrity & Teamwork: The drive to do things right, always, together. Free to Be
We believe people can only provide superior service and quality to others when they bring their whole self to work. We champion all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a diverse team; show us what you’re made of, because who you are is what we need. What We Offer
A supportive and engaging onboarding experience. The opportunity to develop and grow, through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic, and challenging work environment. Agility and work/life effectiveness and long‑term well‑being. A diverse and inclusive team. Equal Employment Opportunity
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility
If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto‑service sales, BSRO is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate; part of our larger mission to Serve Society with Superior Quality. We offer competitive pay, formal training, performance incentives, paid vacation and holidays, healthcare packages for full‑time and part‑time employees, and a 401(k) plan. Position Summary
Combining your in‑depth automotive repair knowledge with exceptional people skills, you’ll manage customer relationships and frequently serve as a liaison between technicians and customers. You’ll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $20.60 – $30.90 per hour Responsibilities
Assign and schedule work duties to auto‑service staff according to individual skill level. Serve all automotive service needs of customers. Oversee the hiring and training of an effective auto‑service team. Ensure high teammate retention. Maintain compliance with quality standards. Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up. Serve as the primary point of contact for customer inquiries, feedback, and concerns. Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. Minimum Qualifications
High School Diploma or equivalent. 4 years of auto service technical experience. 1 year of service manager or service writer experience. Problem solving – customer complaints. Aptitude to manage inventory, scheduling, equipment maintenance, etc. Capacity to lead and coach others. Teammate and customer/communication skills. Ability to recruit and select technicians successfully according to store requirements. Willingness to continue education and remain current in automotive repair issues. Must have a valid automotive driver's license at all times in order to test drive customers’ vehicles. Preferred Qualifications
2‑year degree or equivalent. Benefits
Medical, Dental and Vision – Starting day 1 for all teammates. Paid vacation and holidays. On‑the‑job training and company‑funded ASE certifications. Flexible work schedule. 401(k) match. On‑demand pay (daily pay) program available. Our Values
Professional Development: Resources to help you level up at any career stage. Community Involvement: Working with local communities and giving back. Integrity & Teamwork: The drive to do things right, always, together. Free to Be
We believe people can only provide superior service and quality to others when they bring their whole self to work. We champion all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a diverse team; show us what you’re made of, because who you are is what we need. What We Offer
A supportive and engaging onboarding experience. The opportunity to develop and grow, through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic, and challenging work environment. Agility and work/life effectiveness and long‑term well‑being. A diverse and inclusive team. Equal Employment Opportunity
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility
If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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