Cognizant
Job Title: Audio‑Video (AV) Conferencing Engineer
Job Summary:
The Field Services Audio‑Video (AV) Conferencing Engineer is responsible for designing, implementing, operating, and maintaining enterprise‑grade AV solutions across meeting rooms, collaboration spaces, and virtual platforms. This role ensures seamless, reliable communication experiences through proactive monitoring, rapid incident response, and continuous optimization of AV systems. The engineer will collaborate closely with IT, Facilities, Security, and business stakeholders to deliver best‑in‑class conferencing and live event support.
Key Responsibilities
Design and configure AV systems including microphones, speakers, cameras, displays, and control systems.
Ensure compatibility with IT infrastructure and networking standards.
Prepare documentation for AV layouts, wiring diagrams, and system configurations.
Install and commission AV hardware and software in conference rooms and collaboration spaces; configure codecs, video endpoints, and control hubs (Cisco Control Hub, Poly Lens).
Perform device resets and firmware updates as needed.
Provide real‑time technical support for video conferencing sessions and live events.
Maintain hotline support for AV‑related incidents and ServiceNow requests.
Troubleshoot hardware/software conflicts, connectivity issues, and audio/video quality problems.
Conduct routine health checks on AV systems, including testing microphones, cameras, and displays.
Monitor system performance and apply patches/upgrades following change management processes.
Support high‑profile meetings and webinars by managing AV setups and providing dry runs.
Operate in‑house and portable AV systems during live events.
Maintain AV inventory and update user guides and SOPs.
Ensure compliance with organizational security and operational standards.
Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing.
Engage with stakeholders to understand their needs and provide tailored IT solutions.
Monitor system performance and implement improvements to enhance efficiency and reliability.
Stay updated with the latest technology trends to drive innovation and continuous improvement.
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long‑term/Short‑term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work Model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our various well‑being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week at the client site in New York, NY.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Cognizant will only consider applicants for this position who are legally authorized to work in USA without requiring employer sponsorship, now or at any time in the future.
Disclaimer The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”
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Job Summary:
The Field Services Audio‑Video (AV) Conferencing Engineer is responsible for designing, implementing, operating, and maintaining enterprise‑grade AV solutions across meeting rooms, collaboration spaces, and virtual platforms. This role ensures seamless, reliable communication experiences through proactive monitoring, rapid incident response, and continuous optimization of AV systems. The engineer will collaborate closely with IT, Facilities, Security, and business stakeholders to deliver best‑in‑class conferencing and live event support.
Key Responsibilities
Design and configure AV systems including microphones, speakers, cameras, displays, and control systems.
Ensure compatibility with IT infrastructure and networking standards.
Prepare documentation for AV layouts, wiring diagrams, and system configurations.
Install and commission AV hardware and software in conference rooms and collaboration spaces; configure codecs, video endpoints, and control hubs (Cisco Control Hub, Poly Lens).
Perform device resets and firmware updates as needed.
Provide real‑time technical support for video conferencing sessions and live events.
Maintain hotline support for AV‑related incidents and ServiceNow requests.
Troubleshoot hardware/software conflicts, connectivity issues, and audio/video quality problems.
Conduct routine health checks on AV systems, including testing microphones, cameras, and displays.
Monitor system performance and apply patches/upgrades following change management processes.
Support high‑profile meetings and webinars by managing AV setups and providing dry runs.
Operate in‑house and portable AV systems during live events.
Maintain AV inventory and update user guides and SOPs.
Ensure compliance with organizational security and operational standards.
Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing.
Engage with stakeholders to understand their needs and provide tailored IT solutions.
Monitor system performance and implement improvements to enhance efficiency and reliability.
Stay updated with the latest technology trends to drive innovation and continuous improvement.
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long‑term/Short‑term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work Model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our various well‑being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week at the client site in New York, NY.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Cognizant will only consider applicants for this position who are legally authorized to work in USA without requiring employer sponsorship, now or at any time in the future.
Disclaimer The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”
#J-18808-Ljbffr