Dexian
Responsibilities
Deliver prompt support solutions for
Windows computer systems, Linux Virtual Terminals (VDI) , in person, via e-mail, or through remote sessions.
Effectively resolve sophisticated workstation issues.
Effectively document all support efforts into the incident tracking system.
Supply to the ongoing cycle of improving Desktop processes.
Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk, advances appropriately.
Technical ability to diagnose and resolve root cause.
Experience working with Active Directory.
Ability to document work and understand technical procedural.
Ability to use ServiceNow (Ticketing tool) to handle Technology Service Management calls/incidents/tasks.
Strong working knowledge of
Mac OS, iCloud, iPad OS and iPhones .
Windows workstation and operating system support including working knowledge of MS Office 365 suite.
Exceptional knowledge of
desktop/laptop and mobile devices (mobile/Android devices / MS Intune Administration, iPhones, iPads, Macs)
including enterprise deployment and support.
Qualifications
Minimum of 3 years of related experience.
Bachelor's degree preferred or equivalent experience.
Additional Qualifications
Desktop Support Experience
Good Communication Skills (oral and written)
Active Directory
Bomgar
Laps UI
MS Office 365
PingID
ServiceNow
Job Details
Seniority level: Mid‑Senior level
Employment type: Contract
Job function: Administrative
Industries: Banking, Investment Banking, and Financial Services
Equal Opportunity Employer Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.
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Windows computer systems, Linux Virtual Terminals (VDI) , in person, via e-mail, or through remote sessions.
Effectively resolve sophisticated workstation issues.
Effectively document all support efforts into the incident tracking system.
Supply to the ongoing cycle of improving Desktop processes.
Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk, advances appropriately.
Technical ability to diagnose and resolve root cause.
Experience working with Active Directory.
Ability to document work and understand technical procedural.
Ability to use ServiceNow (Ticketing tool) to handle Technology Service Management calls/incidents/tasks.
Strong working knowledge of
Mac OS, iCloud, iPad OS and iPhones .
Windows workstation and operating system support including working knowledge of MS Office 365 suite.
Exceptional knowledge of
desktop/laptop and mobile devices (mobile/Android devices / MS Intune Administration, iPhones, iPads, Macs)
including enterprise deployment and support.
Qualifications
Minimum of 3 years of related experience.
Bachelor's degree preferred or equivalent experience.
Additional Qualifications
Desktop Support Experience
Good Communication Skills (oral and written)
Active Directory
Bomgar
Laps UI
MS Office 365
PingID
ServiceNow
Job Details
Seniority level: Mid‑Senior level
Employment type: Contract
Job function: Administrative
Industries: Banking, Investment Banking, and Financial Services
Equal Opportunity Employer Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.
#J-18808-Ljbffr