Moses/Weitzman Health System
Participant Experience Lead-Hybrid-New Britain
Moses/Weitzman Health System, New Britain, Connecticut, us, 06051
Participant Experience Lead – Hybrid – New Britain
Job Summary
The All of Us Research Program (AoURP) is an NIH funded national initiative that seeks to enroll one million people living in the United States in a 10-year longitudinal study. The program takes into account a person's variability in genes, environment, and lifestyle to help researchers learn more about the factors affecting people's health. New Britain Community Health Center of New Britain (CHCI) was awarded a grant to participate in enrolling patients into the program. CHCI is hiring a Participant Experience Lead who will promote, inspire, and retain volunteer participation. The PEL will work under the supervision of the Program PI and Deputy PI.
They will serve as the main point of contact for program outreach activities, collaborating with the CHC All of Us team. The PEL will develop and coordinate outreach, engagement, and retention strategies to best reach and serve participants. The PEL will work closely with research coordinators to facilitate recruitment activities. The ideal candidate will be creative, resourceful, energetic, forward‑thinking, independent, self‑motivated, and have excellent communication skills, comfortable engaging with community members at all levels. They will create buzz and drive volunteer engagement and retention with the All of Us Research Program, working closely with internal and external constituents to achieve participation goals.
Role and Responsibilities
Develop and document effective outreach, engagement, and retention strategies, including leading and participating in clinic‑based and community meetings, workgroups and advisory committees.
Develop and lead activities with potential participants to promote engagement and interest in the program.
Develop and lead retention activities with enrolled participants in the program.
Recommend and implement specific events and activities designed to meet the challenges of diverse internal and external audiences with varying levels of information requirements and interests.
Conduct patient education sessions to engage potential participants and follow‑up with prospects and participants of the program.
Identify and employ diverse marketing channels, including websites, digital and traditional media, to facilitate community outreach in collaboration with the Communications team.
Assist patients with all steps of the enrollment process—provide a thorough understanding of the study and answer all questions, obtain informed consent, administer surveys and record data.
Create internal work plans, dashboards and reports as required, and maintain a detailed database of participants and prospects, including contact information for digital e‑blast distribution.
Evaluate effectiveness of information and engagement activities and recommend changes as warranted.
Participate in program‑required meetings led by NIH, MITRE and other FQHCs.
Collaborate and work effectively with members of the CHCI All of Us Research Program team and national partners.
Qualifications and Preferred Skills
Bachelor's degree (Required)
Fluency in English and Spanish (Required)
Strong interpersonal and verbal communication skills
Highly outgoing, friendly, enthusiastic, and energetic
Ability to document and track progress towards goals for engagement and retention
Ability to create written documents to serve as a record of the approach to, outcomes of, and strategies behind engagement and retention efforts
Proven ability to be flexible, and to adapt and work in a fast‑moving environment
Ability to travel locally and out of state as needed
Health care experience helpful but not required
Experience in event marketing, brand promotion or volunteer recruitment
Physical Requirements / Work Environment
Must be able to sit for extended periods while working at a computer
Must be able to carry laptop and recruitment materials as part of recruitment activities
Must be able to independently travel to health center satellites and participate in recruitment events in the community independently (Eastern or Western Region)
Work Schedule Demands
Occasional mornings, evenings and weekends as needed.
Organization Information Embedded within the Moses/Weitzman Health System, America's first health system dedicated to primary care for underserved populations, the Weitzman Institute is dedicated to promoting equity and optimizing health outcomes for vulnerable populations through innovative research, education and policy. Since 2007, the Institute has grown into a nationally recognized organization with expertise in social determinants of health, workforce development, and systems transformation.
Location Community Health Center of New Britain New Britain Connecticut
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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The All of Us Research Program (AoURP) is an NIH funded national initiative that seeks to enroll one million people living in the United States in a 10-year longitudinal study. The program takes into account a person's variability in genes, environment, and lifestyle to help researchers learn more about the factors affecting people's health. New Britain Community Health Center of New Britain (CHCI) was awarded a grant to participate in enrolling patients into the program. CHCI is hiring a Participant Experience Lead who will promote, inspire, and retain volunteer participation. The PEL will work under the supervision of the Program PI and Deputy PI.
They will serve as the main point of contact for program outreach activities, collaborating with the CHC All of Us team. The PEL will develop and coordinate outreach, engagement, and retention strategies to best reach and serve participants. The PEL will work closely with research coordinators to facilitate recruitment activities. The ideal candidate will be creative, resourceful, energetic, forward‑thinking, independent, self‑motivated, and have excellent communication skills, comfortable engaging with community members at all levels. They will create buzz and drive volunteer engagement and retention with the All of Us Research Program, working closely with internal and external constituents to achieve participation goals.
Role and Responsibilities
Develop and document effective outreach, engagement, and retention strategies, including leading and participating in clinic‑based and community meetings, workgroups and advisory committees.
Develop and lead activities with potential participants to promote engagement and interest in the program.
Develop and lead retention activities with enrolled participants in the program.
Recommend and implement specific events and activities designed to meet the challenges of diverse internal and external audiences with varying levels of information requirements and interests.
Conduct patient education sessions to engage potential participants and follow‑up with prospects and participants of the program.
Identify and employ diverse marketing channels, including websites, digital and traditional media, to facilitate community outreach in collaboration with the Communications team.
Assist patients with all steps of the enrollment process—provide a thorough understanding of the study and answer all questions, obtain informed consent, administer surveys and record data.
Create internal work plans, dashboards and reports as required, and maintain a detailed database of participants and prospects, including contact information for digital e‑blast distribution.
Evaluate effectiveness of information and engagement activities and recommend changes as warranted.
Participate in program‑required meetings led by NIH, MITRE and other FQHCs.
Collaborate and work effectively with members of the CHCI All of Us Research Program team and national partners.
Qualifications and Preferred Skills
Bachelor's degree (Required)
Fluency in English and Spanish (Required)
Strong interpersonal and verbal communication skills
Highly outgoing, friendly, enthusiastic, and energetic
Ability to document and track progress towards goals for engagement and retention
Ability to create written documents to serve as a record of the approach to, outcomes of, and strategies behind engagement and retention efforts
Proven ability to be flexible, and to adapt and work in a fast‑moving environment
Ability to travel locally and out of state as needed
Health care experience helpful but not required
Experience in event marketing, brand promotion or volunteer recruitment
Physical Requirements / Work Environment
Must be able to sit for extended periods while working at a computer
Must be able to carry laptop and recruitment materials as part of recruitment activities
Must be able to independently travel to health center satellites and participate in recruitment events in the community independently (Eastern or Western Region)
Work Schedule Demands
Occasional mornings, evenings and weekends as needed.
Organization Information Embedded within the Moses/Weitzman Health System, America's first health system dedicated to primary care for underserved populations, the Weitzman Institute is dedicated to promoting equity and optimizing health outcomes for vulnerable populations through innovative research, education and policy. Since 2007, the Institute has grown into a nationally recognized organization with expertise in social determinants of health, workforce development, and systems transformation.
Location Community Health Center of New Britain New Britain Connecticut
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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