Southern New Hampshire University
Admission Counselor I
Southern New Hampshire University, Jackson, Mississippi, United States, 39200
medical insurance, parental leave, paid time off, paid holidays
United States, Mississippi, Jackson
Jan 08, 2026
Description Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people‑centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we’re ready to expand our reach. All we need is you.
Make an impact – from near or far
At SNHU, you’ll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.
The opportunity An Admission Counselor I enrolls students into Undergraduate and Graduate degree programs at SNHU and will report to the Admission Team Lead/Director. You will receive inquiries such as emails, live chats, and telephone calls through a variety of marketing channels and will assist students through the enrollment process, being a liaison to other campus departments and serving as the student's advocate. This is a remote position.
You'll Get To:
Conduct phone interviews with prospective students (evaluate the prospective student's needs, interests and qualifications while providing concise information to help the prospective student make an informed decision on program offering, delivery mode, and school fit)
You will engage with students by phone, email, and other communication channels
Present information about SNHU, program offerings, structure, accreditation, and cost in an accurate and ethical manner
Achieve the expected goals including: Daily activity, Schedule Adherence, Ready Time, Call Outline Adherence, Call and Email Flow, Service and Support, Compliance, and Program Knowledge
Assist prospective students through the admission process observing SNHU policies and procedures, and in compliance with all applicable regulations and accrediting standards
Follow schedule to include ready time, follow up time, and chat
You will operate within and will be measured concerning relationship building, call flow and pipeline management, interpersonal/communication, needs analysis/service and support, planning, and implementing
Partner with departments outside of Admission including Financial Aid, Enrollment Support Services, and Advising to ensure the delivery of a high level of service to every student; Escalate issues.
Uphold all SNHU policies, procedures, with integrity and ethics
Commencement or commencement related activities may be required
Additional duties may be assigned
What We're Looking For:
Associates degree/some college coursework must be completed. Equivalent of experience in lieu of degree acceptable: Yes No
At least 1 year of relevant sales or customer service experience in relationship or consultative sales
Flexible to work either Tuesday – Saturday or Sunday – Thursday
You must reside in a Central, Eastern, Mountain, or Pacific approved Synergy state
Anticipated Start Date: Monday, 3/16/2026
Training and Nesting Schedule – First 5 Weeks of Employment Monday – Friday
Central Candidates : 7:30 am – 4:00 pm
Eastern Candidates : 8:30 am – 5:00 pm
Mountain Candidates : 9:00 am – 5:30 pm
Pacific & Arizona Candidates : 8:00 am – 4:30 pm
Work Schedule Flexible to work either Tuesday – Saturday or Sunday – Thursday. Schedule beginning week 6 of employment and forward:
Central Candidates : (4) shifts from 8:00 am – 4:30 pm and (1) shift from 10:30 am – 7:00 pm CST
Eastern Candidates : (4) shifts between the operating hours of 8:00 am – 6:00 pm and (1) shift from 11:30 am – 8:00 pm EST
Mountain Candidates : (4) shifts from 8:00 am – 4:30 pm and (1) shift from 9:30 am – 6:00 pm MST
Pacific & Arizona Candidates : (5) shifts from 8:30 am – 5:00 pm PST
Schedule will shift semi‑annually in states or territories not observing DST (Arizona candidates only).
March – November: (5) shifts 8:30 am – 5:00 pm PST
November – March: (5) shifts 9:30 am – 6:00 pm MST
Compensation The hourly pay range for this position is $17.45 – $27.92. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. The starting pay for this position is $21.55.
Exceptional benefits (because you're exceptional)
High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources
We believe real innovation comes from inclusion — where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we’re looking for.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
#J-18808-Ljbffr
United States, Mississippi, Jackson
Jan 08, 2026
Description Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people‑centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we’re ready to expand our reach. All we need is you.
Make an impact – from near or far
At SNHU, you’ll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.
The opportunity An Admission Counselor I enrolls students into Undergraduate and Graduate degree programs at SNHU and will report to the Admission Team Lead/Director. You will receive inquiries such as emails, live chats, and telephone calls through a variety of marketing channels and will assist students through the enrollment process, being a liaison to other campus departments and serving as the student's advocate. This is a remote position.
You'll Get To:
Conduct phone interviews with prospective students (evaluate the prospective student's needs, interests and qualifications while providing concise information to help the prospective student make an informed decision on program offering, delivery mode, and school fit)
You will engage with students by phone, email, and other communication channels
Present information about SNHU, program offerings, structure, accreditation, and cost in an accurate and ethical manner
Achieve the expected goals including: Daily activity, Schedule Adherence, Ready Time, Call Outline Adherence, Call and Email Flow, Service and Support, Compliance, and Program Knowledge
Assist prospective students through the admission process observing SNHU policies and procedures, and in compliance with all applicable regulations and accrediting standards
Follow schedule to include ready time, follow up time, and chat
You will operate within and will be measured concerning relationship building, call flow and pipeline management, interpersonal/communication, needs analysis/service and support, planning, and implementing
Partner with departments outside of Admission including Financial Aid, Enrollment Support Services, and Advising to ensure the delivery of a high level of service to every student; Escalate issues.
Uphold all SNHU policies, procedures, with integrity and ethics
Commencement or commencement related activities may be required
Additional duties may be assigned
What We're Looking For:
Associates degree/some college coursework must be completed. Equivalent of experience in lieu of degree acceptable: Yes No
At least 1 year of relevant sales or customer service experience in relationship or consultative sales
Flexible to work either Tuesday – Saturday or Sunday – Thursday
You must reside in a Central, Eastern, Mountain, or Pacific approved Synergy state
Anticipated Start Date: Monday, 3/16/2026
Training and Nesting Schedule – First 5 Weeks of Employment Monday – Friday
Central Candidates : 7:30 am – 4:00 pm
Eastern Candidates : 8:30 am – 5:00 pm
Mountain Candidates : 9:00 am – 5:30 pm
Pacific & Arizona Candidates : 8:00 am – 4:30 pm
Work Schedule Flexible to work either Tuesday – Saturday or Sunday – Thursday. Schedule beginning week 6 of employment and forward:
Central Candidates : (4) shifts from 8:00 am – 4:30 pm and (1) shift from 10:30 am – 7:00 pm CST
Eastern Candidates : (4) shifts between the operating hours of 8:00 am – 6:00 pm and (1) shift from 11:30 am – 8:00 pm EST
Mountain Candidates : (4) shifts from 8:00 am – 4:30 pm and (1) shift from 9:30 am – 6:00 pm MST
Pacific & Arizona Candidates : (5) shifts from 8:30 am – 5:00 pm PST
Schedule will shift semi‑annually in states or territories not observing DST (Arizona candidates only).
March – November: (5) shifts 8:30 am – 5:00 pm PST
November – March: (5) shifts 9:30 am – 6:00 pm MST
Compensation The hourly pay range for this position is $17.45 – $27.92. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. The starting pay for this position is $21.55.
Exceptional benefits (because you're exceptional)
High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources
We believe real innovation comes from inclusion — where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we’re looking for.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
#J-18808-Ljbffr