OSI Engineering, Inc.
Customer Care – Technical Support Specialist
OSI Engineering, Inc., Tucson, Arizona, United States, 85718
As a
Care Experience Specialist , you will primarily support our customers by living our core values day in and day out. You are responsible for answering incoming calls regarding the usage of technical products. We are looking for intelligent, experienced, and energetic technical support professionals to join our customer care team.
Responsibilities
Interact with customers via telephone, email, or online chat to provide support and information on products / services
Utilize interactive tools while providing support
Ensure that appropriate actions are taken to resolve customer problems and concerns
Capture insights from customer interactions to identify trends and emerging issues
Report process issues that require fine-tuning/adjusting
Product expertise: engage in ongoing training for a comprehensive understanding of all products and features
Foster a positive and collaborative work environment by promoting open communication and teamwork
Qualifications
2+ years recent tech support experience (Mac and Windows preferred)
Have an amazing ability to explain techie things to non-techie people
Know a little (or a lot) about money management, banking, investing, etc.
Excellent written and verbal communication skills
Patience, empathy, and a high energy level
Experience with API development and integration with third-party services is preferred
What we offer
Competitive salary and performance bonus
Equity
Generous healthcare benefits
5% matching 401(k) Plan
Gym subsidy
In-office free lunches and unlimited snacks
Amazing Culture – Customer Driven
Highly Recognizable Brand
Pay $22/hr – $23/hr
Location Tucson, AZ
Type Full-Time (permanent)
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Care Experience Specialist , you will primarily support our customers by living our core values day in and day out. You are responsible for answering incoming calls regarding the usage of technical products. We are looking for intelligent, experienced, and energetic technical support professionals to join our customer care team.
Responsibilities
Interact with customers via telephone, email, or online chat to provide support and information on products / services
Utilize interactive tools while providing support
Ensure that appropriate actions are taken to resolve customer problems and concerns
Capture insights from customer interactions to identify trends and emerging issues
Report process issues that require fine-tuning/adjusting
Product expertise: engage in ongoing training for a comprehensive understanding of all products and features
Foster a positive and collaborative work environment by promoting open communication and teamwork
Qualifications
2+ years recent tech support experience (Mac and Windows preferred)
Have an amazing ability to explain techie things to non-techie people
Know a little (or a lot) about money management, banking, investing, etc.
Excellent written and verbal communication skills
Patience, empathy, and a high energy level
Experience with API development and integration with third-party services is preferred
What we offer
Competitive salary and performance bonus
Equity
Generous healthcare benefits
5% matching 401(k) Plan
Gym subsidy
In-office free lunches and unlimited snacks
Amazing Culture – Customer Driven
Highly Recognizable Brand
Pay $22/hr – $23/hr
Location Tucson, AZ
Type Full-Time (permanent)
#J-18808-Ljbffr