PROLIM Corporation
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Application Support Executive – Payments (L2/L3 Prod Support)
Location:
Morristown, NJ ( 100% Onsite )
Duration:
6-Month Contract
Experience:
6–8 Years
Role Overview We are seeking an
Application Support Executive
with strong
L2/L3 production support experience
in the
payment card domain . The role focuses on supporting mission‑critical payment applications on
Windows OS , ensuring high availability, compliance, and secure transaction processing.
Key Responsibilities
Provide
L2/L3 production support
for payment applications, ensuring SLA adherence and minimal downtime
Monitor and resolve issues related to transaction failures, system outages, and performance bottlenecks
Payment Systems Support
Support end-to-end
credit/debit card transaction lifecycle : authorization, clearing, settlement, and reconciliation
Troubleshoot integrations with
card networks (Visa, Mastercard, Amex) , acquirers, and issuers
Investigate and resolve disputes and chargebacks
Ensure compliance with card network rules (Visa TCR, Mastercard dispute processes)
Monitor fraud alerts and transaction patterns
Support fraud prevention solutions such as
tokenization, 3D Secure, and risk scoring
System Maintenance & Troubleshooting
Perform application patching, upgrades, and configuration changes
Analyze logs, debug issues, and conduct
root cause analysis (RCA)
Troubleshoot ISO 8583 messages, EMV transactions , and fraud‑related alerts
Monitoring & Reporting
Use tools like
Splunk, Dynatrace
to monitor system health and transaction success rates
Generate operational and compliance reports for stakeholders
Work closely with
development, QA, infrastructure, and fraud teams
Communicate effectively with internal teams, merchants, banks, and external partners
Compliance & Documentation
Ensure adherence to
PCI DSS, EMV, PSD2, GDPR
standards
Maintain detailed documentation for incidents, resolutions, and configurations
Required Skills & Qualifications
6–8+ years of application support experience
5+ years in
payment systems , specifically
credit/debit card processing
Strong experience in L2/L3 production support on Windows OS
Hands‑on troubleshooting of applications built on Java, .NET, or Python
Strong SQL/Oracle
skills for transaction and dispute analysis
Experience with
APIs (REST/SOAP)
and middleware (Kafka, RabbitMQ)
In‑depth knowledge of
ISO 8583, EMV , and payment protocols
Strong understanding of
acquirer/issuer workflows
Experience with chargebacks, disputes, and fraud management
Familiarity with ServiceNow, Jira , and monitoring tools
Experience with
cloud platforms (AWS/Azure/GCP)
and containers (Docker, Kubernetes)
Excellent analytical, communication, and problem‑solving skills
#J-18808-Ljbffr
Application Support Executive – Payments (L2/L3 Prod Support)
Location:
Morristown, NJ ( 100% Onsite )
Duration:
6-Month Contract
Experience:
6–8 Years
Role Overview We are seeking an
Application Support Executive
with strong
L2/L3 production support experience
in the
payment card domain . The role focuses on supporting mission‑critical payment applications on
Windows OS , ensuring high availability, compliance, and secure transaction processing.
Key Responsibilities
Provide
L2/L3 production support
for payment applications, ensuring SLA adherence and minimal downtime
Monitor and resolve issues related to transaction failures, system outages, and performance bottlenecks
Payment Systems Support
Support end-to-end
credit/debit card transaction lifecycle : authorization, clearing, settlement, and reconciliation
Troubleshoot integrations with
card networks (Visa, Mastercard, Amex) , acquirers, and issuers
Investigate and resolve disputes and chargebacks
Ensure compliance with card network rules (Visa TCR, Mastercard dispute processes)
Monitor fraud alerts and transaction patterns
Support fraud prevention solutions such as
tokenization, 3D Secure, and risk scoring
System Maintenance & Troubleshooting
Perform application patching, upgrades, and configuration changes
Analyze logs, debug issues, and conduct
root cause analysis (RCA)
Troubleshoot ISO 8583 messages, EMV transactions , and fraud‑related alerts
Monitoring & Reporting
Use tools like
Splunk, Dynatrace
to monitor system health and transaction success rates
Generate operational and compliance reports for stakeholders
Work closely with
development, QA, infrastructure, and fraud teams
Communicate effectively with internal teams, merchants, banks, and external partners
Compliance & Documentation
Ensure adherence to
PCI DSS, EMV, PSD2, GDPR
standards
Maintain detailed documentation for incidents, resolutions, and configurations
Required Skills & Qualifications
6–8+ years of application support experience
5+ years in
payment systems , specifically
credit/debit card processing
Strong experience in L2/L3 production support on Windows OS
Hands‑on troubleshooting of applications built on Java, .NET, or Python
Strong SQL/Oracle
skills for transaction and dispute analysis
Experience with
APIs (REST/SOAP)
and middleware (Kafka, RabbitMQ)
In‑depth knowledge of
ISO 8583, EMV , and payment protocols
Strong understanding of
acquirer/issuer workflows
Experience with chargebacks, disputes, and fraud management
Familiarity with ServiceNow, Jira , and monitoring tools
Experience with
cloud platforms (AWS/Azure/GCP)
and containers (Docker, Kubernetes)
Excellent analytical, communication, and problem‑solving skills
#J-18808-Ljbffr