State of Florida
ELIGIBILITY SUPERVISOR - SES - 60042276
State of Florida, Lake City, Florida, United States, 32024
Requisition No:867607
Agency: Children and Families
Working Title: ELIGIBILITY SUPERVISOR - SES - 60042276
Pay Plan: SES
Position Number:60042276
Salary: $1,577.46 Bi-Weekly
Posting Closing Date: 01/13/2026
Total Compensation Estimator
Tool
INTERNAL AGENCY ONLY
Economy Self-Sufficiency Program - Northeast Region
Economic Self-Sufficiency Specialist Supervisor
Lake City
DESCRIPTION This is work supervising staff in a public assistance unit. The primary duty of the employee in this position is to spend the majority of time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to recommend personnel actions. A minimum of one (1) year of ESSS I (Economic Self‑Sufficiency Specialist I) and previous management experience required.
SUPERVISION: Supervises staff who determine eligibility for public assistance programs based on a computer assisted (FLORIDA) eligibility system. Ensures all applicants’ and recipients’ cases are processed accurately, timely and in accordance with current rules, regulations, policies and procedures.
Develops or uses tracking systems to monitor case status and ensure staff complete the work required to provide customer service and achieve performance indicators.
Plans workloads, work flows, deadlines, work objectives and time utilization with employees.
MONITORING AND QUALITY REVIEW: Reviews and analyzes case records in accordance with the ESS New Quality Management System. Discusses case findings with staff and uses the case‑reading process as a positive learning experience and to document performance. Ensures all cases are corrected accurately and timely. Develops corrective action plans along with follow‑up as necessary.
ADMINISTRATIVE: Resolves issues from internal and external customers. Evaluates, analyzes, and completes reports. Participates in supervisor conferences and meetings. Attends and participates in trainings and work groups. Completes all personnel‑related activities. Participates in planning and presentation of performance reviews. Participates in operational planning. Ensures that personnel, fiscal and administrative rules, regulations, work processes and operating procedures are followed.
TRAINING/POLICY: Trains employees in methods for performing an effective and efficient job. Reviews, interprets, and coordinates implementation of policies, procedures and directives and provides technical assistance.
INDIVIDUAL CONFERENCES/STAFF MEETINGS: Communicates and documents on a regular basis conferences with employees both individually and in staff meetings. Develops and monitors improvement plans for effectiveness.
Submit an updated State of Florida job application through People First and address all gaps in employment.
It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law.
Knowledge, skills and abilities, including utilization of equipment, required for the position:
Knowledge of social services program objectives and operation procedures
interviewing techniques
methods of compiling, organizing and analyzing data
applicable mainframe systems and software applications
arithmetic
Skill in operating a personal computer
Ability to supervise people
coordinate the operations and activities of a unit or office
interpret and apply complex information concerning policies and procedures related to social services eligibility
develop and deliver public presentations
investigate complaints
compose complex documents and correspondence
adapt to significant or sudden change
meet and deal with the public in a variety of situations
ethical business practices
communicate effectively orally
establish and maintain effective working relationships
evaluate and monitor service delivery
develop and implement corrective action plans
develop and deliver training
utilize problem‑solving techniques
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
#J-18808-Ljbffr
Agency: Children and Families
Working Title: ELIGIBILITY SUPERVISOR - SES - 60042276
Pay Plan: SES
Position Number:60042276
Salary: $1,577.46 Bi-Weekly
Posting Closing Date: 01/13/2026
Total Compensation Estimator
Tool
INTERNAL AGENCY ONLY
Economy Self-Sufficiency Program - Northeast Region
Economic Self-Sufficiency Specialist Supervisor
Lake City
DESCRIPTION This is work supervising staff in a public assistance unit. The primary duty of the employee in this position is to spend the majority of time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to recommend personnel actions. A minimum of one (1) year of ESSS I (Economic Self‑Sufficiency Specialist I) and previous management experience required.
SUPERVISION: Supervises staff who determine eligibility for public assistance programs based on a computer assisted (FLORIDA) eligibility system. Ensures all applicants’ and recipients’ cases are processed accurately, timely and in accordance with current rules, regulations, policies and procedures.
Develops or uses tracking systems to monitor case status and ensure staff complete the work required to provide customer service and achieve performance indicators.
Plans workloads, work flows, deadlines, work objectives and time utilization with employees.
MONITORING AND QUALITY REVIEW: Reviews and analyzes case records in accordance with the ESS New Quality Management System. Discusses case findings with staff and uses the case‑reading process as a positive learning experience and to document performance. Ensures all cases are corrected accurately and timely. Develops corrective action plans along with follow‑up as necessary.
ADMINISTRATIVE: Resolves issues from internal and external customers. Evaluates, analyzes, and completes reports. Participates in supervisor conferences and meetings. Attends and participates in trainings and work groups. Completes all personnel‑related activities. Participates in planning and presentation of performance reviews. Participates in operational planning. Ensures that personnel, fiscal and administrative rules, regulations, work processes and operating procedures are followed.
TRAINING/POLICY: Trains employees in methods for performing an effective and efficient job. Reviews, interprets, and coordinates implementation of policies, procedures and directives and provides technical assistance.
INDIVIDUAL CONFERENCES/STAFF MEETINGS: Communicates and documents on a regular basis conferences with employees both individually and in staff meetings. Develops and monitors improvement plans for effectiveness.
Submit an updated State of Florida job application through People First and address all gaps in employment.
It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law.
Knowledge, skills and abilities, including utilization of equipment, required for the position:
Knowledge of social services program objectives and operation procedures
interviewing techniques
methods of compiling, organizing and analyzing data
applicable mainframe systems and software applications
arithmetic
Skill in operating a personal computer
Ability to supervise people
coordinate the operations and activities of a unit or office
interpret and apply complex information concerning policies and procedures related to social services eligibility
develop and deliver public presentations
investigate complaints
compose complex documents and correspondence
adapt to significant or sudden change
meet and deal with the public in a variety of situations
ethical business practices
communicate effectively orally
establish and maintain effective working relationships
evaluate and monitor service delivery
develop and implement corrective action plans
develop and deliver training
utilize problem‑solving techniques
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
#J-18808-Ljbffr