3nine USA, Inc
Senior Electrical Service Technician (Commissioning & Support)
3nine USA, Inc, Charlotte, North Carolina, United States, 28245
About 3nine
3nine designs and manufactures premium oil mist elimination systems for machine tools. Our systems operate in demanding industrial environments where electrical correctness, mechanical integration, and commissioning discipline directly impact performance, reliability, and total cost of ownership.
We support our products through a high‑touch, technically rigorous service model that prioritizes customer outcomes, distributor success, and OEM alignment. Our culture values sound judgment, professionalism, and collaboration.
The Role We are seeking a Senior Electrical Service Technician (Commissioning & Support) to serve as a trusted electrical authority for customers, distributors, and OEM partners across North America.
This role is primarily office‑based, focused on remote technical support, installation validation, commissioning oversight, and escalation management. The position requires deep electrical expertise, strong mechanical understanding, and the ability to guide others toward correct, first‑time‑right outcomes.
While field engagement is part of the role, it is selective and purposeful—typically reserved for commissioning, complex escalations, training, or validation scenarios where hands‑on presence adds value.
In addition to direct customer support, this role contributes to installation standards, service documentation, and training materials, working in alignment with HQ engineering and product management to ensure consistency and scalability.
What You’ll Do
Review and validate customer- or partner-performed installations prior to power‑up
Verify electrical and mechanical readiness against schematics, OEM requirements, and applicable codes (e.g., NEC)
Support or supervise initial energization, functional testing, and commissioning activities
Identify non‑compliant conditions and guide corrective actions clearly and constructively
Approve installations for commissioning and warranty activation once requirements are met
Serve as a senior technical escalation point for customers, distributors, and OEM partners
Provide expert-level remote support via phone, email, and video conferencing
Diagnose and resolve electrical and mechanical issues with an emphasis on first‑call resolution
Support installation, troubleshooting, preventive maintenance, and warranty‑related inquiries
Maintain professional, steady communication that reinforces confidence and trust
Standards, Documentation & Training
Maintain and refine installation, commissioning, and service standards based on field experience
Revise and develop technical documentation, procedures, and checklists as needed
Collaborate with HQ engineering and product management to ensure alignment between field reality and product intent
Deliver technical training for customers, distributors, and internal teams—remotely and on‑site as required
Coach partner technicians during first‑time or complex installations
Quality & Internal Support
Conduct pre‑install readiness reviews to reduce rework, site time, and risk
Document service activity, validation results, commissioning sign‑offs, and warranty approvals in CRM or service systems
Support Sales and Service teams by clarifying electrical requirements, installation scope, and technical risks
Ensure consistent adherence to quality, safety, and warranty policies
What You Bring Required Qualifications
Active Journeyman Electrician license or equivalent certified industrial electrical training
5+ years of experience troubleshooting and validating industrial electrical systems
Strong ability to read, interpret, and apply electrical schematics, wiring diagrams, and mechanical drawings
Hands‑on experience with equipment installation, startup, commissioning, or field service
Solid mechanical aptitude and understanding of industrial equipment integration
Professional, customer‑facing communication skills
Ability to apply independent judgment while remaining aligned with standards and processes
Willingness to travel occasionally within North America
Valid driver’s license
Preferred Qualifications
OEM, manufacturer, or industrial distributor service experience
Experience approving installations or supporting warranty activation
Background in training, mentoring, or technical enablement
Familiarity with service ticketing or CRM platforms
Exposure to filtration, HVAC, or air quality systems
OSHA or equivalent safety training
Cultural Alignment
Values accuracy, consistency, and long‑term reliability
Approaches customer and partner interactions with a service‑oriented mindset
Communicates clearly and professionally in complex or high‑stakes situations
Works effectively with autonomy while staying aligned with documented standards
Enjoys strengthening systems, processes, and technical capability across teams
Monday–Friday, office‑based schedule in Charlotte, NC
Remote technical support as the primary mode of engagement
Field visits as required for commissioning, training, or escalations
Combination of office, customer sites, and industrial environments
Why 3nine
A senior technical role with real influence on quality and customer outcomes
Opportunity to shape scalable service standards and enablement practices
Professional culture grounded in competence, trust, and collaboration
Not a Fit If
Your background is primarily electrical design, controls engineering, or academic engineering
You do not hold (or cannot obtain) a Journeyman‑level electrical certification
You prefer full‑time field installation work over remote technical support and enablement
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Machinery Manufacturing
Referrals increase your chances of interviewing at 3nine USA, Inc by 2x
Get notified about new Senior Service Technician jobs in
Charlotte, NC .
#J-18808-Ljbffr
We support our products through a high‑touch, technically rigorous service model that prioritizes customer outcomes, distributor success, and OEM alignment. Our culture values sound judgment, professionalism, and collaboration.
The Role We are seeking a Senior Electrical Service Technician (Commissioning & Support) to serve as a trusted electrical authority for customers, distributors, and OEM partners across North America.
This role is primarily office‑based, focused on remote technical support, installation validation, commissioning oversight, and escalation management. The position requires deep electrical expertise, strong mechanical understanding, and the ability to guide others toward correct, first‑time‑right outcomes.
While field engagement is part of the role, it is selective and purposeful—typically reserved for commissioning, complex escalations, training, or validation scenarios where hands‑on presence adds value.
In addition to direct customer support, this role contributes to installation standards, service documentation, and training materials, working in alignment with HQ engineering and product management to ensure consistency and scalability.
What You’ll Do
Review and validate customer- or partner-performed installations prior to power‑up
Verify electrical and mechanical readiness against schematics, OEM requirements, and applicable codes (e.g., NEC)
Support or supervise initial energization, functional testing, and commissioning activities
Identify non‑compliant conditions and guide corrective actions clearly and constructively
Approve installations for commissioning and warranty activation once requirements are met
Serve as a senior technical escalation point for customers, distributors, and OEM partners
Provide expert-level remote support via phone, email, and video conferencing
Diagnose and resolve electrical and mechanical issues with an emphasis on first‑call resolution
Support installation, troubleshooting, preventive maintenance, and warranty‑related inquiries
Maintain professional, steady communication that reinforces confidence and trust
Standards, Documentation & Training
Maintain and refine installation, commissioning, and service standards based on field experience
Revise and develop technical documentation, procedures, and checklists as needed
Collaborate with HQ engineering and product management to ensure alignment between field reality and product intent
Deliver technical training for customers, distributors, and internal teams—remotely and on‑site as required
Coach partner technicians during first‑time or complex installations
Quality & Internal Support
Conduct pre‑install readiness reviews to reduce rework, site time, and risk
Document service activity, validation results, commissioning sign‑offs, and warranty approvals in CRM or service systems
Support Sales and Service teams by clarifying electrical requirements, installation scope, and technical risks
Ensure consistent adherence to quality, safety, and warranty policies
What You Bring Required Qualifications
Active Journeyman Electrician license or equivalent certified industrial electrical training
5+ years of experience troubleshooting and validating industrial electrical systems
Strong ability to read, interpret, and apply electrical schematics, wiring diagrams, and mechanical drawings
Hands‑on experience with equipment installation, startup, commissioning, or field service
Solid mechanical aptitude and understanding of industrial equipment integration
Professional, customer‑facing communication skills
Ability to apply independent judgment while remaining aligned with standards and processes
Willingness to travel occasionally within North America
Valid driver’s license
Preferred Qualifications
OEM, manufacturer, or industrial distributor service experience
Experience approving installations or supporting warranty activation
Background in training, mentoring, or technical enablement
Familiarity with service ticketing or CRM platforms
Exposure to filtration, HVAC, or air quality systems
OSHA or equivalent safety training
Cultural Alignment
Values accuracy, consistency, and long‑term reliability
Approaches customer and partner interactions with a service‑oriented mindset
Communicates clearly and professionally in complex or high‑stakes situations
Works effectively with autonomy while staying aligned with documented standards
Enjoys strengthening systems, processes, and technical capability across teams
Monday–Friday, office‑based schedule in Charlotte, NC
Remote technical support as the primary mode of engagement
Field visits as required for commissioning, training, or escalations
Combination of office, customer sites, and industrial environments
Why 3nine
A senior technical role with real influence on quality and customer outcomes
Opportunity to shape scalable service standards and enablement practices
Professional culture grounded in competence, trust, and collaboration
Not a Fit If
Your background is primarily electrical design, controls engineering, or academic engineering
You do not hold (or cannot obtain) a Journeyman‑level electrical certification
You prefer full‑time field installation work over remote technical support and enablement
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Machinery Manufacturing
Referrals increase your chances of interviewing at 3nine USA, Inc by 2x
Get notified about new Senior Service Technician jobs in
Charlotte, NC .
#J-18808-Ljbffr