Novalink Solutions LLC
Overview
NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off‑boardings.
Responsibilities
Support customers using good customer service skills, including the ability to communicate to both technical and non‑technical customers
Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support our customers and work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Test Intune processes for Tier 3 team & provide feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune & Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed
Qualifications
Support customers using good customer service skills (
Required
)
Utilize moderate knowledge and demonstrable skills of Windows OS & M365 (
Required
)
Experience imaging or provisioning hardware (
Required
)
Strong organizational skills to track onboarding & shipping activities (
Required
)
Understanding of asset management processes (
Required
)
Experience testing Intune processes for Tier 3 team (
Required
)
Experience testing upgrades and software changes (
Required
)
Installation of software following security & internal processes (
Required
)
Ability to troubleshoot customer issues (
Required
)
Ability to write instructions for remote troubleshooting (
Required
)
Basic understanding of MECM, Active Directory, Tanium, Intune & Beyond Trust (
Required
)
Basic knowledge of Macintosh Apple devices, willingness to learn (
Required
)
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Responsibilities
Support customers using good customer service skills, including the ability to communicate to both technical and non‑technical customers
Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support our customers and work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Test Intune processes for Tier 3 team & provide feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune & Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed
Qualifications
Support customers using good customer service skills (
Required
)
Utilize moderate knowledge and demonstrable skills of Windows OS & M365 (
Required
)
Experience imaging or provisioning hardware (
Required
)
Strong organizational skills to track onboarding & shipping activities (
Required
)
Understanding of asset management processes (
Required
)
Experience testing Intune processes for Tier 3 team (
Required
)
Experience testing upgrades and software changes (
Required
)
Installation of software following security & internal processes (
Required
)
Ability to troubleshoot customer issues (
Required
)
Ability to write instructions for remote troubleshooting (
Required
)
Basic understanding of MECM, Active Directory, Tanium, Intune & Beyond Trust (
Required
)
Basic knowledge of Macintosh Apple devices, willingness to learn (
Required
)
#J-18808-Ljbffr