Alera Group, Inc.
IT End-User Computing Technician – Level 1
Alera Group, Inc., Deerfield, Illinois, United States, 60063
IT End-User Computing Technician – Level 1
Join to apply for the IT End-User Computing Technician – Level 1 role at Alera Group, Inc.
Overview Alera Group is looking for an IT End-User Computing Technician – Level 1. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you! Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
Responsibilities
Provide Level 1 support for desktop/laptop issues, mobile devices, and peripheral hardware
Perform device setup, deployment, and configuration using Microsoft Intune
Manage user identities, access, and authentication via Microsoft Entra ID
Support end users with software installations, updates, and basic troubleshooting
Participate in hardware lifecycle management – inventory, deployment, and disposal
Maintain accurate documentation of incidents, service requests, and resolutions in the ticketing system (e.g., ServiceNow)
Escalate complex issues to Level 2/3 team members per defined procedures
Assist in maintaining compliance with IT security and endpoint management policies
Provide in-person, remote, and walk-up support where applicable
Qualifications
1-3 years of experience in an IT support or desktop technician role
Familiarity with Microsoft Intune for device management and application deployment
Basic experience in troubleshooting and resolving issues related to IT support, PC hardware, Windows OS, Mac OS, communication, and third-party applications in an enterprise environment
Basic understanding of network connectivity, DHCP, and DNS
Basic understanding of Microsoft Entra ID / Azure Active Directory, including user provisioning and group management
Experience supporting remote users and mobile device management (MDM)
Exposure to ITIL practices and service desk ticketing tools (e.g., ServiceNow)
Familiarity with device compliance policies, conditional access, and MFA
A+ or Microsoft 365 Certified - Modern Desktop Administrator Associate
Additional Information This job requires presence in the office on a hybrid schedule as agreed with the manager. Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more. Salary range is $55K to $70K per year. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
Location Type Hybrid
Seniority level Not Applicable
Employment type Full-time
Job function Information Technology
Industries Insurance
#J-18808-Ljbffr
Overview Alera Group is looking for an IT End-User Computing Technician – Level 1. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you! Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
Responsibilities
Provide Level 1 support for desktop/laptop issues, mobile devices, and peripheral hardware
Perform device setup, deployment, and configuration using Microsoft Intune
Manage user identities, access, and authentication via Microsoft Entra ID
Support end users with software installations, updates, and basic troubleshooting
Participate in hardware lifecycle management – inventory, deployment, and disposal
Maintain accurate documentation of incidents, service requests, and resolutions in the ticketing system (e.g., ServiceNow)
Escalate complex issues to Level 2/3 team members per defined procedures
Assist in maintaining compliance with IT security and endpoint management policies
Provide in-person, remote, and walk-up support where applicable
Qualifications
1-3 years of experience in an IT support or desktop technician role
Familiarity with Microsoft Intune for device management and application deployment
Basic experience in troubleshooting and resolving issues related to IT support, PC hardware, Windows OS, Mac OS, communication, and third-party applications in an enterprise environment
Basic understanding of network connectivity, DHCP, and DNS
Basic understanding of Microsoft Entra ID / Azure Active Directory, including user provisioning and group management
Experience supporting remote users and mobile device management (MDM)
Exposure to ITIL practices and service desk ticketing tools (e.g., ServiceNow)
Familiarity with device compliance policies, conditional access, and MFA
A+ or Microsoft 365 Certified - Modern Desktop Administrator Associate
Additional Information This job requires presence in the office on a hybrid schedule as agreed with the manager. Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more. Salary range is $55K to $70K per year. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
Location Type Hybrid
Seniority level Not Applicable
Employment type Full-time
Job function Information Technology
Industries Insurance
#J-18808-Ljbffr