REV Group, Inc
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Specialist Technical Support
role at
REV Group, Inc .
REV Group, Inc (NYSE: REVG) is a leading manufacturer of specialty vehicles, including custom emergency response vehicles, ambulances, fire trucks, terminal trucks, and recreational vehicles. With over 5,000 employees, REV Group continues to innovate and provide reliable products for both the fire & emergency and recreation markets.
Summary The Customer Service Technician position is responsible for answering incoming calls from end users, service centers, dealers, and original equipment manufacturers (OEMs). The role works with service centers to complete repairs by providing instruction, approving and negotiating labor time and rates, and ordering and shipping parts in a timely manner for Spartan Fire’s various product lines, including chassis, body, and aerial.
Job Responsibilities
Communicate with all customers (internal and external) with professionalism and courtesy
Maintain composure in all situations
Resolve service questions related to maintenance, operation, service center locations, warranty, and roadside assistance
Actively participate in the resolution of field service and warranty matters, including troubleshooting with service centers and technicians
Facilitate appropriate course of action for product repair
Coordinate the timely resolution of problems affecting OEMs, dealers, service centers, and end‑users
Arrange for remote service work or towing for a disabled product
Collect, document, and follow up with information/cases in the ERP system
Communicate with cross‑functional teams (manufacturing, engineering, materials, purchasing, sales, etc.) and OEMs to resolve issues
Authorize and analyze charges for work conducted by service centers
Gather and analyze case information to recommend and establish warranty direction
Provide feedback and case support to supplier charge‑back contact
Process warranty part orders and RMAs
Represent Spartan at vendor, supplier, OEM, factory, and trade show events as requested
Make monetary and procedural decisions within company guidelines to assist customers and avoid escalations
Be aware of how your performance impacts Spartan’s financial bottom line and reputation
Process campaigns, recalls, and TSBs as assigned
Solve complex problems with minimal assistance
Other tasks as assigned
Qualifications
Associate’s or technical degree in a related field preferred
0–2 years of experience in customer service, customer relations, and mechanical/electrical troubleshooting
Possess, or be willing to obtain:
Commercial Driver’s License, Class B
ASE – Medium/Heavy Duty Truck certifications
Bilingual skills preferred
Excellent attendance
Commitment to providing excellent customer support
Strong and consistent attention to detail
Self‑motivated with the ability to stay on task
Versatile, flexible, and willing to work within constantly changing priorities
Creative and innovative team player
Intermediate computer skills required
Proficient in Microsoft Office Suite
Capable of comprehensive listening (understanding the message(s) that is being communicated)
Proven knowledge (or ability to quickly learn) of Spartan’s products and components—mechanical and electrical
Sound judgment with the ability to make timely, and sometimes difficult, decisions
Able to effectively prioritize and execute tasks in a high‑pressure environment
Strong:
Communication skills, verbal and written
Negotiation skills
Organizational, problem‑solving, and analytical skills
Willing to:
Maintain a flexible and extended work schedule as needed to accomplish objectives
REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran’s status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.
NOTICE FOR CALIFORNIA RESIDENTS Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the “CCPA”), if you are a California resident, you may have certain additional rights. Please click on the
link
for a description of those rights and how California residents may exercise them.
#J-18808-Ljbffr
Specialist Technical Support
role at
REV Group, Inc .
REV Group, Inc (NYSE: REVG) is a leading manufacturer of specialty vehicles, including custom emergency response vehicles, ambulances, fire trucks, terminal trucks, and recreational vehicles. With over 5,000 employees, REV Group continues to innovate and provide reliable products for both the fire & emergency and recreation markets.
Summary The Customer Service Technician position is responsible for answering incoming calls from end users, service centers, dealers, and original equipment manufacturers (OEMs). The role works with service centers to complete repairs by providing instruction, approving and negotiating labor time and rates, and ordering and shipping parts in a timely manner for Spartan Fire’s various product lines, including chassis, body, and aerial.
Job Responsibilities
Communicate with all customers (internal and external) with professionalism and courtesy
Maintain composure in all situations
Resolve service questions related to maintenance, operation, service center locations, warranty, and roadside assistance
Actively participate in the resolution of field service and warranty matters, including troubleshooting with service centers and technicians
Facilitate appropriate course of action for product repair
Coordinate the timely resolution of problems affecting OEMs, dealers, service centers, and end‑users
Arrange for remote service work or towing for a disabled product
Collect, document, and follow up with information/cases in the ERP system
Communicate with cross‑functional teams (manufacturing, engineering, materials, purchasing, sales, etc.) and OEMs to resolve issues
Authorize and analyze charges for work conducted by service centers
Gather and analyze case information to recommend and establish warranty direction
Provide feedback and case support to supplier charge‑back contact
Process warranty part orders and RMAs
Represent Spartan at vendor, supplier, OEM, factory, and trade show events as requested
Make monetary and procedural decisions within company guidelines to assist customers and avoid escalations
Be aware of how your performance impacts Spartan’s financial bottom line and reputation
Process campaigns, recalls, and TSBs as assigned
Solve complex problems with minimal assistance
Other tasks as assigned
Qualifications
Associate’s or technical degree in a related field preferred
0–2 years of experience in customer service, customer relations, and mechanical/electrical troubleshooting
Possess, or be willing to obtain:
Commercial Driver’s License, Class B
ASE – Medium/Heavy Duty Truck certifications
Bilingual skills preferred
Excellent attendance
Commitment to providing excellent customer support
Strong and consistent attention to detail
Self‑motivated with the ability to stay on task
Versatile, flexible, and willing to work within constantly changing priorities
Creative and innovative team player
Intermediate computer skills required
Proficient in Microsoft Office Suite
Capable of comprehensive listening (understanding the message(s) that is being communicated)
Proven knowledge (or ability to quickly learn) of Spartan’s products and components—mechanical and electrical
Sound judgment with the ability to make timely, and sometimes difficult, decisions
Able to effectively prioritize and execute tasks in a high‑pressure environment
Strong:
Communication skills, verbal and written
Negotiation skills
Organizational, problem‑solving, and analytical skills
Willing to:
Maintain a flexible and extended work schedule as needed to accomplish objectives
REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran’s status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.
NOTICE FOR CALIFORNIA RESIDENTS Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the “CCPA”), if you are a California resident, you may have certain additional rights. Please click on the
link
for a description of those rights and how California residents may exercise them.
#J-18808-Ljbffr