ASM Research, An Accenture Federal Services Company
Federal Network Support Engineer (Tier 1) - Day
ASM Research, An Accenture Federal Services Company, Reston, Virginia, United States, 22090
Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities.
Key Responsibilities Operational Support
Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers
Perform port provisioning and generate Network Design Templates (NDT) for buildout activities
Create seed files and execute post-build service configuration deployments
Validate configuration settings before bringing services to production
Support decom efforts for retiring network infrastructure
Triage and elevate Livesite incidents, customer-reported issues, and deployment incidents
Documentation & Knowledge Management
Update knowledge base with troubleshooting guides and lessons learned from incident resolution
Contribute to PNAAS automation initiatives
Document standard operating procedures for Tier 1 activities
Maintain accurate records of configuration changes and deployment activities
Collaboration
Coordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs
Escalate complex issues to Tier 1.5/2 support following established protocols
Minimum Qualifications
HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
2+ years of experience in network operations or technical support
Security Requirements
Active Secret level clearance
Able to obtain CJIS background check
Required Certifications (One or more)
CompTIA Network+
CompTIA Security+
Azure AZ-900
Primary Job Specific Skills
Basic understanding of networking fundamentals (TCP/IP, routing, switching)
Familiarity with Microsoft Azure networking services preferred
Experience with ticketing systems and incident management processes
Strong troubleshooting and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently in a 24x7 operational environment
Strong attention to detail and commitment to documentation standards
Customer service orientation with ability to manage multiple priorities
Other Job Skills
Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
Applies standard methodology, techniques, procedures and criteria.
Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
Strong customer service skills.
Experience with cloud infrastructure, digital workspace, and storage technology a plus.
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
$45.19/hr - $48.08/hr ($94K - $100K)
Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
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Key Responsibilities Operational Support
Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers
Perform port provisioning and generate Network Design Templates (NDT) for buildout activities
Create seed files and execute post-build service configuration deployments
Validate configuration settings before bringing services to production
Support decom efforts for retiring network infrastructure
Triage and elevate Livesite incidents, customer-reported issues, and deployment incidents
Documentation & Knowledge Management
Update knowledge base with troubleshooting guides and lessons learned from incident resolution
Contribute to PNAAS automation initiatives
Document standard operating procedures for Tier 1 activities
Maintain accurate records of configuration changes and deployment activities
Collaboration
Coordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs
Escalate complex issues to Tier 1.5/2 support following established protocols
Minimum Qualifications
HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
2+ years of experience in network operations or technical support
Security Requirements
Active Secret level clearance
Able to obtain CJIS background check
Required Certifications (One or more)
CompTIA Network+
CompTIA Security+
Azure AZ-900
Primary Job Specific Skills
Basic understanding of networking fundamentals (TCP/IP, routing, switching)
Familiarity with Microsoft Azure networking services preferred
Experience with ticketing systems and incident management processes
Strong troubleshooting and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently in a 24x7 operational environment
Strong attention to detail and commitment to documentation standards
Customer service orientation with ability to manage multiple priorities
Other Job Skills
Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
Applies standard methodology, techniques, procedures and criteria.
Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
Strong customer service skills.
Experience with cloud infrastructure, digital workspace, and storage technology a plus.
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
$45.19/hr - $48.08/hr ($94K - $100K)
Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
#J-18808-Ljbffr