Checkr, Inc.
About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.
About Truework Truework, recently acquired by Checkr, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!
About the role The Operations team is at the core of Truework’s product fulfillment engine. As an Operations Outreach Specialist, you will be directly responsible for completing manual verification requests, a critical step in delivering our core product. You will serve as a key driver of revenue by ensuring verifications are completed accurately, quickly, and in compliance with all standards. This is a high‑impact, high‑volume role that demands precision, professionalism, and persistence. You’ll be engaging directly with employers, payroll providers, and HR contacts to obtain verification data and ensure delivery of time‑sensitive products that drive customer satisfaction.
What you’ll do
Own the end‑to‑end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top‑tier accuracy and documentation
Navigate internal systems and workflows to complete and submit verifications within defined SLAs
Collaborate cross‑functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement
What you bring
1+ year of experience in outreach, contact center, sales, fulfillment, or other customer‑facing roles; startup or high‑growth environments preferred
Exceptional verbal and written communication skills, with a proven ability to persuade and problem‑solve via phone and email
Strong time management and organizational skills with an ability to juggle multiple priorities in a fast‑paced environment
Self‑starter mindset with a drive to hit productivity and fulfillment goals
Deep sense of ownership over customer and revenue‑impacting work, and a commitment to data security, confidentiality, and compliance in every interaction
What you’ll get
A fast‑paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
Pay Transparency Disclosure One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you’re selected for a recruiting discussion. For more information on our compensation philosophy, see our website.
Hourly Pay Range (Nashville, TN): $16.83—$21.16 USD
At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 3 days a week. In‑office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.
Equal Employment Opportunities Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.
Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).
#J-18808-Ljbffr
About Truework Truework, recently acquired by Checkr, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!
About the role The Operations team is at the core of Truework’s product fulfillment engine. As an Operations Outreach Specialist, you will be directly responsible for completing manual verification requests, a critical step in delivering our core product. You will serve as a key driver of revenue by ensuring verifications are completed accurately, quickly, and in compliance with all standards. This is a high‑impact, high‑volume role that demands precision, professionalism, and persistence. You’ll be engaging directly with employers, payroll providers, and HR contacts to obtain verification data and ensure delivery of time‑sensitive products that drive customer satisfaction.
What you’ll do
Own the end‑to‑end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top‑tier accuracy and documentation
Navigate internal systems and workflows to complete and submit verifications within defined SLAs
Collaborate cross‑functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement
What you bring
1+ year of experience in outreach, contact center, sales, fulfillment, or other customer‑facing roles; startup or high‑growth environments preferred
Exceptional verbal and written communication skills, with a proven ability to persuade and problem‑solve via phone and email
Strong time management and organizational skills with an ability to juggle multiple priorities in a fast‑paced environment
Self‑starter mindset with a drive to hit productivity and fulfillment goals
Deep sense of ownership over customer and revenue‑impacting work, and a commitment to data security, confidentiality, and compliance in every interaction
What you’ll get
A fast‑paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
Pay Transparency Disclosure One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you’re selected for a recruiting discussion. For more information on our compensation philosophy, see our website.
Hourly Pay Range (Nashville, TN): $16.83—$21.16 USD
At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 3 days a week. In‑office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.
Equal Employment Opportunities Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.
Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).
#J-18808-Ljbffr