Texas Oncology
Overview
Texas Oncology, part of the US Oncology Network, is looking for a Patient Services Representative I to join our team in Round Rock, Texas (2410 Round Rock Ave #150). This full‑time, Monday–Friday 8:00 a.m.–5:00 p.m. position supports the Round Rock location with no weekend, call, or major holiday shifts.
As a part of the US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based cancer care to patients close to home. Texas Oncology is the largest community oncology provider in the country, having approximately 530 providers in 280+ sites across Texas. Our mission is to make the best available cancer care accessible to all communities, helping patients fight cancer at home with the support of family and friends nearby.
Responsibilities
Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner. Registers patients in the system as necessary.
Collects and reviews all patient insurance information and completes insurance forms. Collects co‑pays, deductibles, and other out‑of‑pocket amounts at the time of visit.
Confirms patient insurance verification and eligibility, obtains pre‑authorization of services and/or referrals, and assesses patient financial requirements.
Posts line items and adjustments to patient accounts. Balances receipts, reconciles daily work batches, and prepares audit trail. Prepares deposits for bank as needed.
Reviews Explanation of Benefits (EOB) for consistency.
Submits files and processes all claims for payment, researching and resolving claim delay issues.
Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Resubmits claims and processes all insurance/patient correspondence.
Follows up on assigned accounts and uses collection techniques to keep accounts current, monitoring for delinquent payments.
Sets up financial arrangements with patients as necessary.
Assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.
Qualifications
High School Diploma or equivalent required.
Entry level: 0–3 years of medical business office experience.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms, and must sometimes lift or move up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The job requires frequent interaction with patients and staff.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
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As a part of the US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based cancer care to patients close to home. Texas Oncology is the largest community oncology provider in the country, having approximately 530 providers in 280+ sites across Texas. Our mission is to make the best available cancer care accessible to all communities, helping patients fight cancer at home with the support of family and friends nearby.
Responsibilities
Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner. Registers patients in the system as necessary.
Collects and reviews all patient insurance information and completes insurance forms. Collects co‑pays, deductibles, and other out‑of‑pocket amounts at the time of visit.
Confirms patient insurance verification and eligibility, obtains pre‑authorization of services and/or referrals, and assesses patient financial requirements.
Posts line items and adjustments to patient accounts. Balances receipts, reconciles daily work batches, and prepares audit trail. Prepares deposits for bank as needed.
Reviews Explanation of Benefits (EOB) for consistency.
Submits files and processes all claims for payment, researching and resolving claim delay issues.
Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Resubmits claims and processes all insurance/patient correspondence.
Follows up on assigned accounts and uses collection techniques to keep accounts current, monitoring for delinquent payments.
Sets up financial arrangements with patients as necessary.
Assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.
Qualifications
High School Diploma or equivalent required.
Entry level: 0–3 years of medical business office experience.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms, and must sometimes lift or move up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The job requires frequent interaction with patients and staff.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
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