WalkMe
Join to apply for the
Customer Success Engineer
role at
WalkMe .
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Responsibilities
Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption.
Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices.
Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.
Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.
Qualifications
3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.).
Proven experience with consulting, solution implementation, and customer enablement.
Basic understanding of CSS, HTML, JavaScript, and APIs.
Strong understanding of SaaS platforms, integrations, and data workflows.
Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions.
Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.
Excellent communication and relationship-building skills with both business and product stakeholders.
Strong project management and organizational skills.
Passion for helping customers succeed and driving measurable business outcomes.
Benefits
Dedicated to building a workforce that reflects the diversity of our global community and clients we serve.
Commitment to an inclusive culture that celebrates unique experiences and perspectives.
Flexible work arrangements with hybrid and flexible hours.
Supportive culture focusing on the whole person and community.
Professional development through continuous learning and career compass offerings.
Comprehensive healthcare coverage for employees and families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage work‑life balance.
Recognized as a Star Performer in DAP for the second year in a row.
Clients include IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics, and more.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
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Customer Success Engineer
role at
WalkMe .
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Responsibilities
Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption.
Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices.
Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.
Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.
Qualifications
3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.).
Proven experience with consulting, solution implementation, and customer enablement.
Basic understanding of CSS, HTML, JavaScript, and APIs.
Strong understanding of SaaS platforms, integrations, and data workflows.
Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions.
Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.
Excellent communication and relationship-building skills with both business and product stakeholders.
Strong project management and organizational skills.
Passion for helping customers succeed and driving measurable business outcomes.
Benefits
Dedicated to building a workforce that reflects the diversity of our global community and clients we serve.
Commitment to an inclusive culture that celebrates unique experiences and perspectives.
Flexible work arrangements with hybrid and flexible hours.
Supportive culture focusing on the whole person and community.
Professional development through continuous learning and career compass offerings.
Comprehensive healthcare coverage for employees and families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage work‑life balance.
Recognized as a Star Performer in DAP for the second year in a row.
Clients include IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics, and more.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
#J-18808-Ljbffr