CVS Health
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AVP, Service Ops - Vendor Management - Aetna
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CVS Health . At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Major Responsibilities
Lead governance and performance management for a broad portfolio of major vendors and BPO partners operating across numerous locations worldwide. Oversee development and delivery of business analytics services leveraging BI platforms (Tableau, Power BI, Qlik) and predictive modeling to generate actionable insights and dashboards. Implement sourcing strategies, KPIs, and reporting frameworks to ensure contractual compliance, service quality, and efficiency across all vendor and BPO engagements. Optimize vendor and BPO spend and deliver incremental savings through negotiation, innovation, and process improvement. Ensure business continuity and disaster recovery plans are in place across all vendor and BPO locations; maintain regulatory and contractual compliance. Oversee onboarding, systems access, and training for ~16,000 contingent workers in Workday; ensure accurate lifecycle management. Partner with enterprise leaders, procurement, and vendor/BPO leadership teams to drive strategic initiatives and continuous improvement. Identify and recommend new business engagements, technology-enabled solutions, and analytics capabilities to enhance service delivery and customer experience. Location: Remote with travel internationally & domestically Qualifications
15+ years of progressive leadership experience in vendor management, outsourcing, or large-scale service organizations. Strong understanding of the payor landscape, from either a vendor perspective or within a payor organization. Proven success managing global vendor portfolios and BPO ecosystems, including governance, compliance, and performance optimization. Expert in contract negotiation and sourcing strategies, with a track record of delivering significant cost savings and operational improvements on budgets exceeding $100M. Strong analytics and technology acumen, including hands‑on experience with BI tools (Tableau, Power BI, Qlik), predictive modeling, and data visualization to drive insights and decision‑making. Deep knowledge of regulatory requirements, risk management, and business continuity planning for international operations. Demonstrated ability to lead large-scale, cross‑functional teams and influence senior stakeholders across geographies. Familiarity with contingent workforce lifecycle management and Workday systems. Growth mindset with proven ability to foster agility, innovation, and talent development. Education
Bachelors or equivalent. Pay Range
The Typical Pay Range For This Role Is
$157,800.00 - $363,936.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Great Benefits For Great People
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. We anticipate the application window for this opening will close on: 01/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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AVP, Service Ops - Vendor Management - Aetna
role at
CVS Health . At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Major Responsibilities
Lead governance and performance management for a broad portfolio of major vendors and BPO partners operating across numerous locations worldwide. Oversee development and delivery of business analytics services leveraging BI platforms (Tableau, Power BI, Qlik) and predictive modeling to generate actionable insights and dashboards. Implement sourcing strategies, KPIs, and reporting frameworks to ensure contractual compliance, service quality, and efficiency across all vendor and BPO engagements. Optimize vendor and BPO spend and deliver incremental savings through negotiation, innovation, and process improvement. Ensure business continuity and disaster recovery plans are in place across all vendor and BPO locations; maintain regulatory and contractual compliance. Oversee onboarding, systems access, and training for ~16,000 contingent workers in Workday; ensure accurate lifecycle management. Partner with enterprise leaders, procurement, and vendor/BPO leadership teams to drive strategic initiatives and continuous improvement. Identify and recommend new business engagements, technology-enabled solutions, and analytics capabilities to enhance service delivery and customer experience. Location: Remote with travel internationally & domestically Qualifications
15+ years of progressive leadership experience in vendor management, outsourcing, or large-scale service organizations. Strong understanding of the payor landscape, from either a vendor perspective or within a payor organization. Proven success managing global vendor portfolios and BPO ecosystems, including governance, compliance, and performance optimization. Expert in contract negotiation and sourcing strategies, with a track record of delivering significant cost savings and operational improvements on budgets exceeding $100M. Strong analytics and technology acumen, including hands‑on experience with BI tools (Tableau, Power BI, Qlik), predictive modeling, and data visualization to drive insights and decision‑making. Deep knowledge of regulatory requirements, risk management, and business continuity planning for international operations. Demonstrated ability to lead large-scale, cross‑functional teams and influence senior stakeholders across geographies. Familiarity with contingent workforce lifecycle management and Workday systems. Growth mindset with proven ability to foster agility, innovation, and talent development. Education
Bachelors or equivalent. Pay Range
The Typical Pay Range For This Role Is
$157,800.00 - $363,936.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Great Benefits For Great People
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. We anticipate the application window for this opening will close on: 01/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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