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HCA Healthcare

Patient Financial Counselor

HCA Healthcare, Augusta, Georgia, United States, 30910

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Description Introduction This position will require weekend rotation.

Do you want to join an organization that invests in you as a Patient Financial Counselor? At Doctors Hospital of Augusta, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits Doctors Hospital of Augusta, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Free counseling services and resources for emotional, physical and financial wellbeing

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more

Consumer discounts through Abenity and Consumer Discounts

Retirement readiness, rollover assistance services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Financial Counselor like you to be a part of our team.

Job Summary and Qualifications As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient’s financial coverage.

What you will do in this role:

Follow AIDET guidelines in all interactions with the patient

In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house

Provide estimates to patients and/or physicians as requested

Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate

Follows all guidelines set forth in the Cash Handling policy.

Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements

Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications

Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.

Escalates any concerns as needed to Patient Access Manager/Supervisor

Enter pertinent insurance information into the HIS system (i.e. Meditech)

Enters appropriate notes for all patient encounters

Maintain professional image and implement excellent customer service to customers

Complete financial analysis and collect estimated patient liabilities

Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

What qualifications you will need:

High school diploma or GED preferred

1 year of related experience required.

Proficiency in Microsoft Office applications.

If you find this opportunity compelling, we encourage you to apply for our Patient Financial Counselor opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team.

We are interviewing apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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