Compass Group USA
SR. BENEFITS REPRESENTATIVE (HYBRID-CHARLOTTE, NC)
Compass Group USA, Charlotte, North Carolina, United States, 28245
SR. BENEFITS REPRESENTATIVE (HYBRID-CHARLOTTE, NC)
A Family Of Companies And Experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award‑winning restaurants, corporate cafés, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
Job Summary
Analyze and resolve escalated issues regarding associate’s benefits or retirement by providing detailed research and explanation of the situation in a timely manner
Review Vendor Service Center calls and call notes as part of the escalation review process
Keep detailed log of incoming issues
Work with other departments and/or vendors to efficiently resolve issues
Assist in the review and update of department documents
Escalate errors within the external vendor systems and/or payroll system to the appropriate internal parties
Provide training opportunity updates to call center management, where applicable
Produce queries from SAP, when needed
Assists with other duties, as assigned
Qualifications
Two+ years related benefits/retirement experience and/or training, or equivalent combination of education and experience
Ability to multi‑task in a fast‑paced environment
Must be a team player
Customer service focused
Ability to understand and adhere to guidelines that are mandated by the Federal Government
Must be able to identify problems, get to the root cause, and take the necessary steps for correction
Ability to follow processes/procedures and communicate effectively – written and verbal
Ability to follow all policy and procedures, as required
Experience of Microsoft Office (Word & Excel; Access, a plus)
Professional skills verbally, on the phone and in person
SAP experience, a plus
Bilingual in Spanish a plus
Apply to Compass Group Today! Apply now to join a team that values innovation, diverse experience, and a culture focused on growth and results.
Equal Opportunity Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Disclaimer Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Compass Corporate maintains a drug‑free workplace.
Applications are accepted on an ongoing basis.
Benefits for Associates at Corporate
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Human Resources
Industries Food and Beverage Services
Req ID: 1491259
Contact: Alexis Ditaway
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf
#J-18808-Ljbffr
Job Summary
Analyze and resolve escalated issues regarding associate’s benefits or retirement by providing detailed research and explanation of the situation in a timely manner
Review Vendor Service Center calls and call notes as part of the escalation review process
Keep detailed log of incoming issues
Work with other departments and/or vendors to efficiently resolve issues
Assist in the review and update of department documents
Escalate errors within the external vendor systems and/or payroll system to the appropriate internal parties
Provide training opportunity updates to call center management, where applicable
Produce queries from SAP, when needed
Assists with other duties, as assigned
Qualifications
Two+ years related benefits/retirement experience and/or training, or equivalent combination of education and experience
Ability to multi‑task in a fast‑paced environment
Must be a team player
Customer service focused
Ability to understand and adhere to guidelines that are mandated by the Federal Government
Must be able to identify problems, get to the root cause, and take the necessary steps for correction
Ability to follow processes/procedures and communicate effectively – written and verbal
Ability to follow all policy and procedures, as required
Experience of Microsoft Office (Word & Excel; Access, a plus)
Professional skills verbally, on the phone and in person
SAP experience, a plus
Bilingual in Spanish a plus
Apply to Compass Group Today! Apply now to join a team that values innovation, diverse experience, and a culture focused on growth and results.
Equal Opportunity Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Disclaimer Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Compass Corporate maintains a drug‑free workplace.
Applications are accepted on an ongoing basis.
Benefits for Associates at Corporate
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Human Resources
Industries Food and Beverage Services
Req ID: 1491259
Contact: Alexis Ditaway
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf
#J-18808-Ljbffr