Mercy
Financial Counselor (Patient Access) REMOTE
Mercy, Chesterfield, Missouri, United States, 63005
Financial Counselor (Patient Access) REMOTE
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Job Description The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy Service Standards.
Responsibilities This role facilitates all components of the patient's entrance into any Mercy facility. Tasks include scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre‑visit collection. The representative is responsible for ensuring the most accurate patient data is obtained and populated into the patient record, requiring attention to detail and knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies.
Position Details 1‑3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.
Minimum Skills, Knowledge and Ability Requirements
Ability to communicate effectively both orally and in writing, excellent telephone etiquette.
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non‑clinical hospital staff, and insurance companies.
Strong organizational skills; attention to detail.
Ability to work under stress, meet deadlines, and perform all daily assignments with a high level of accuracy.
Knowledgeable and experienced with various computer systems; ability to use a 10‑key calculator and computer keyboard.
Physical Requirements
Ability to push, pull, and/or lift 50 lbs on a regular basis.
Prolonged standing and walking during each shift.
Ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Why Mercy? From day one, Mercy offers outstanding benefits—including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Seniority level Entry level
Employment type Full-time
Job function Finance and Sales, Hospitals and Health Care
Referrals increase your chances of interviewing at Mercy by 2x
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Get AI-powered advice on this job and more exclusive features.
Job Description The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy Service Standards.
Responsibilities This role facilitates all components of the patient's entrance into any Mercy facility. Tasks include scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre‑visit collection. The representative is responsible for ensuring the most accurate patient data is obtained and populated into the patient record, requiring attention to detail and knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies.
Position Details 1‑3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.
Minimum Skills, Knowledge and Ability Requirements
Ability to communicate effectively both orally and in writing, excellent telephone etiquette.
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non‑clinical hospital staff, and insurance companies.
Strong organizational skills; attention to detail.
Ability to work under stress, meet deadlines, and perform all daily assignments with a high level of accuracy.
Knowledgeable and experienced with various computer systems; ability to use a 10‑key calculator and computer keyboard.
Physical Requirements
Ability to push, pull, and/or lift 50 lbs on a regular basis.
Prolonged standing and walking during each shift.
Ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Why Mercy? From day one, Mercy offers outstanding benefits—including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Seniority level Entry level
Employment type Full-time
Job function Finance and Sales, Hospitals and Health Care
Referrals increase your chances of interviewing at Mercy by 2x
#J-18808-Ljbffr