CFS
IT Support Specialist
– CFS
Location Portage, MI – Onsite
Salary $55,000-$62,000 + Bonus
Benefits Competitive Medical/Dental/Vision, 401k with 6% match, 3 weeks PTO, Wellness Program, etc.
Key Responsibilities
Serve as the first point of contact for IT support requests via phone, email, and help desk tickets.
Monitor and manage the IT help desk, ensuring issues are addressed and resolved in a timely manner.
Set up, configure, and deploy new computers, mobile devices, and software for employees.
Provide basic technical training and guidance to end users.
Use remote support tools to troubleshoot and resolve issues efficiently.
Assist with project‑based work as assigned by the IT Director.
Support antivirus, patching, and device update processes to keep systems secure and current.
Maintain clear and accurate IT documentation.
Stay current with technology trends through training, webinars, and educational opportunities.
Provide after‑hours support as needed for issues or scheduled project work.
Preferred Experience
1–2 years of Help Desk or IT support experience.
Strong communication and customer service skills.
Friendly, energetic, and professional demeanor.
Demonstrated desire to learn and stay current with technology.
Experience supporting or working with:
iOS devices (supporting 250+ employees with iPhones)
Windows OS
Microsoft 365 Administration Center
Active Directory (password resets and basic user support)
WiFi, VPN, basic networking concepts
Printer management
Information security and data protection best practices
Bonus Experience
Linux exposure or support experience.
Printers, copiers, and scanner troubleshooting.
PowerShell scripting or automation.
Relevant IT certifications.
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industries Accounting
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– CFS
Location Portage, MI – Onsite
Salary $55,000-$62,000 + Bonus
Benefits Competitive Medical/Dental/Vision, 401k with 6% match, 3 weeks PTO, Wellness Program, etc.
Key Responsibilities
Serve as the first point of contact for IT support requests via phone, email, and help desk tickets.
Monitor and manage the IT help desk, ensuring issues are addressed and resolved in a timely manner.
Set up, configure, and deploy new computers, mobile devices, and software for employees.
Provide basic technical training and guidance to end users.
Use remote support tools to troubleshoot and resolve issues efficiently.
Assist with project‑based work as assigned by the IT Director.
Support antivirus, patching, and device update processes to keep systems secure and current.
Maintain clear and accurate IT documentation.
Stay current with technology trends through training, webinars, and educational opportunities.
Provide after‑hours support as needed for issues or scheduled project work.
Preferred Experience
1–2 years of Help Desk or IT support experience.
Strong communication and customer service skills.
Friendly, energetic, and professional demeanor.
Demonstrated desire to learn and stay current with technology.
Experience supporting or working with:
iOS devices (supporting 250+ employees with iPhones)
Windows OS
Microsoft 365 Administration Center
Active Directory (password resets and basic user support)
WiFi, VPN, basic networking concepts
Printer management
Information security and data protection best practices
Bonus Experience
Linux exposure or support experience.
Printers, copiers, and scanner troubleshooting.
PowerShell scripting or automation.
Relevant IT certifications.
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industries Accounting
#J-18808-Ljbffr