Apex Systems
IT Service Technician
Job #: 3016225
Location: Ridley Park, PA
Pay: $18-20/hr
Duration: Long‑term contract
Shift: Monday – Friday 7am – 4pm
Contact:
[email protected]
Principal Duties and Responsibilities
IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide.
Coordinate and communicate with Client End Users on expectations and availability to conduct Managed Client Services.
Perform troubleshooting, parts replacement, system upgrades and basic deployments & repairs on Client Assets in campus/remote locations.
Identify potential issues that could adversely impact End User experience and follow through on action steps.
Strive to meet all Client SLAs & Customer Satisfaction Goals.
Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.
Provide onsite shadowing to Program Field Service Team when required.
Serve as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles.
Perform basic installation and maintenance of technical products.
Follow predefined procedures and tasks in everyday activities.
Work is regularly reviewed by a more senior level technical specialist.
Required Skills and Competencies
Minimum 1‑3 years of experience servicing/deploying computer equipment.
At least one industry‑standard certification such as CompTIA A+, Net+, or Security+.
Proven customer service background.
Experience in a corporate environment.
Knowledgeable of Windows operating system environment.
Able to comprehend and follow verbal and written technical instructions and scripts.
Physically able to lift and move enterprise and client technology hardware in customer environments.
Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.
Equal Employment Opportunity Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at
[email protected]
or 844‑463‑6178.
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We also provide an employee stock purchase program (ESPP) and a 401(k) program with company match after 12 months of tenure. Additional benefits include a Health Savings Account (HSA) on the HDHP plan, support for the SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure, and offers certification discounts and other perks to associations such as CompTIA and IIBA.
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Location: Ridley Park, PA
Pay: $18-20/hr
Duration: Long‑term contract
Shift: Monday – Friday 7am – 4pm
Contact:
[email protected]
Principal Duties and Responsibilities
IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide.
Coordinate and communicate with Client End Users on expectations and availability to conduct Managed Client Services.
Perform troubleshooting, parts replacement, system upgrades and basic deployments & repairs on Client Assets in campus/remote locations.
Identify potential issues that could adversely impact End User experience and follow through on action steps.
Strive to meet all Client SLAs & Customer Satisfaction Goals.
Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.
Provide onsite shadowing to Program Field Service Team when required.
Serve as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles.
Perform basic installation and maintenance of technical products.
Follow predefined procedures and tasks in everyday activities.
Work is regularly reviewed by a more senior level technical specialist.
Required Skills and Competencies
Minimum 1‑3 years of experience servicing/deploying computer equipment.
At least one industry‑standard certification such as CompTIA A+, Net+, or Security+.
Proven customer service background.
Experience in a corporate environment.
Knowledgeable of Windows operating system environment.
Able to comprehend and follow verbal and written technical instructions and scripts.
Physically able to lift and move enterprise and client technology hardware in customer environments.
Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.
Equal Employment Opportunity Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at
[email protected]
or 844‑463‑6178.
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We also provide an employee stock purchase program (ESPP) and a 401(k) program with company match after 12 months of tenure. Additional benefits include a Health Savings Account (HSA) on the HDHP plan, support for the SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure, and offers certification discounts and other perks to associations such as CompTIA and IIBA.
#J-18808-Ljbffr