Forward Air Corporation
Position: Endpoint Engineer
Forward Air, Inc. is seeking an Endpoint Engineer who is responsible for developing, deploying, testing, and supporting all user endpoint devices including desktops, laptops, tablets, and cell phones. The Endpoint Engineer is also responsible for working tier 3 escalated issues, assisting other teams in the IT department with projects, and being the on‑site face of IT for their location.
Core Responsibilities & Duties
Manage hardware imaging and deployment via Microsoft Intune
Oversee the deployment of security patches for operating systems and desktop applications
Provide tier three support across the enterprise for all software, hardware, and networking related issues
Ensure all client requests and operational problems are updated/resolved within a timely manner
In office support as well as remote support for locations without IT on site
Assist other IT teams with testing, deployment, and troubleshooting of new software/hardware
Utilize various Microsoft technologies such as Azure, Intune, Exchange
Support Cisco conference room kits
Take part in a monthly on‑call rotation
Maintain accurate hardware inventory
Support all printers including laser and thermal
Assist with maintaining internal knowledgebase and training of Service Desk
Other duties as assigned
Qualifications
Bachelor's Degree or 6 years of equivalent work experience
Minimum six year(s) of experience managing and supporting Windows desktop OS and managed endpoint administration at scale across an enterprise sized environment
Experience managing desktop environments using Microsoft technologies for user and computer management, software updates, application installations and environment monitoring
Passionate about delivering exceptional client experience and tier three support
Able to work independently in a fast‑paced environment with ability to change priorities on the fly
Adheres to department and IT protocols, procedures, and service level agreements
Experience working with RMM tools
Experience working in ticketing systems, preferably ServiceNow
Strong diagnostic and root cause analysis skills
Microsoft Intune expertise: Deep understanding of mobile device management (MDM), mobile application management (MAM), and endpoint security.
Azure Active Directory (Entra ID): Experience with identity and access management, conditional access policies, and integration with Intune.
Microsoft 365 Suite: Familiarity with Exchange Online, SharePoint Online, Teams, and OneDrive.
Windows Autopilot: Knowledge of automated device provisioning and endpoint configuration.
PowerShell scripting: Ability to automate tasks and manage configurations.
Security & Compliance: Implementing data protection, threat detection, and regulatory compliance
Skills
Microsoft Intune
Microsoft 365 Admin
Experience with troubleshooting thermal printers
Good time management skills and ability to meet deadlines
Good analytical, logical thinking and problem‑solving skills
Strong understanding of the organization’s goals and objectives
Exceptional written and oral communication skills
Ability to present ideas in user‑friendly language to non‑technical staff and end users
Keen attention to detail
Proven analytical and problem‑solving abilities
Ability to effectively prioritize and execute tasks in a high‑pressure environment
Exceptional customer service orientation
Experience working in a team‑oriented, collaborative environment
Forward Air is an Equal Opportunity Employer.
Location: Groveport, OH
#J-18808-Ljbffr
Core Responsibilities & Duties
Manage hardware imaging and deployment via Microsoft Intune
Oversee the deployment of security patches for operating systems and desktop applications
Provide tier three support across the enterprise for all software, hardware, and networking related issues
Ensure all client requests and operational problems are updated/resolved within a timely manner
In office support as well as remote support for locations without IT on site
Assist other IT teams with testing, deployment, and troubleshooting of new software/hardware
Utilize various Microsoft technologies such as Azure, Intune, Exchange
Support Cisco conference room kits
Take part in a monthly on‑call rotation
Maintain accurate hardware inventory
Support all printers including laser and thermal
Assist with maintaining internal knowledgebase and training of Service Desk
Other duties as assigned
Qualifications
Bachelor's Degree or 6 years of equivalent work experience
Minimum six year(s) of experience managing and supporting Windows desktop OS and managed endpoint administration at scale across an enterprise sized environment
Experience managing desktop environments using Microsoft technologies for user and computer management, software updates, application installations and environment monitoring
Passionate about delivering exceptional client experience and tier three support
Able to work independently in a fast‑paced environment with ability to change priorities on the fly
Adheres to department and IT protocols, procedures, and service level agreements
Experience working with RMM tools
Experience working in ticketing systems, preferably ServiceNow
Strong diagnostic and root cause analysis skills
Microsoft Intune expertise: Deep understanding of mobile device management (MDM), mobile application management (MAM), and endpoint security.
Azure Active Directory (Entra ID): Experience with identity and access management, conditional access policies, and integration with Intune.
Microsoft 365 Suite: Familiarity with Exchange Online, SharePoint Online, Teams, and OneDrive.
Windows Autopilot: Knowledge of automated device provisioning and endpoint configuration.
PowerShell scripting: Ability to automate tasks and manage configurations.
Security & Compliance: Implementing data protection, threat detection, and regulatory compliance
Skills
Microsoft Intune
Microsoft 365 Admin
Experience with troubleshooting thermal printers
Good time management skills and ability to meet deadlines
Good analytical, logical thinking and problem‑solving skills
Strong understanding of the organization’s goals and objectives
Exceptional written and oral communication skills
Ability to present ideas in user‑friendly language to non‑technical staff and end users
Keen attention to detail
Proven analytical and problem‑solving abilities
Ability to effectively prioritize and execute tasks in a high‑pressure environment
Exceptional customer service orientation
Experience working in a team‑oriented, collaborative environment
Forward Air is an Equal Opportunity Employer.
Location: Groveport, OH
#J-18808-Ljbffr