Lenovo
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Lenovo is a global technology powerhouse, serving millions of customers in 180 markets. Focused on delivering Smarter Technology for All, Lenovo offers a full‑stack portfolio of AI‑enabled devices, infrastructure, software, solutions, and services.
Key Responsibilities
Manage 14-20 inbound customer calls during an average daily shift.
Diagnose and resolve technical problems for customers and field engineers.
Troubleshoot hardware and software issues in various customer environments.
Educate customers using clear verbal and written language skills.
Communicate with internal teams to identify recurring issues and develop action plans to improve service quality.
Collaborate with internal teams to track and resolve customer escalations effectively.
Manage case workload and backlog to ensure compliance with customer service level agreements (SLAs).
Flexibility to work assigned shifts in support of the 24×7 call‑center environment.
Basic Requirements
CompTIA A+ certification or related field; or equivalent experience.
2+ years of experience in client technical support.
2+ years of experience troubleshooting hardware and software technical issues.
1+ year of experience with an IT ticketing system.
Preferred Requirements
MCSE, MCP, CCNA, or TAFE certifications.
Proficiency in Windows OS, Microsoft products, and command‑line troubleshooting.
Experience with workstations, RAID storage arrays, docking stations, and computer peripherals.
Ability to learn quickly with a proven record of learning new and challenging technologies.
Experience working in a call or support‑center type of environment.
Strong troubleshooting skills and ability to learn recent technologies quickly.
Excellent multitasking and prioritization skills in a dynamic environment.
We follow a friendly hybrid model with three days a week in the office—great for collaboration and connection!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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Lenovo is a global technology powerhouse, serving millions of customers in 180 markets. Focused on delivering Smarter Technology for All, Lenovo offers a full‑stack portfolio of AI‑enabled devices, infrastructure, software, solutions, and services.
Key Responsibilities
Manage 14-20 inbound customer calls during an average daily shift.
Diagnose and resolve technical problems for customers and field engineers.
Troubleshoot hardware and software issues in various customer environments.
Educate customers using clear verbal and written language skills.
Communicate with internal teams to identify recurring issues and develop action plans to improve service quality.
Collaborate with internal teams to track and resolve customer escalations effectively.
Manage case workload and backlog to ensure compliance with customer service level agreements (SLAs).
Flexibility to work assigned shifts in support of the 24×7 call‑center environment.
Basic Requirements
CompTIA A+ certification or related field; or equivalent experience.
2+ years of experience in client technical support.
2+ years of experience troubleshooting hardware and software technical issues.
1+ year of experience with an IT ticketing system.
Preferred Requirements
MCSE, MCP, CCNA, or TAFE certifications.
Proficiency in Windows OS, Microsoft products, and command‑line troubleshooting.
Experience with workstations, RAID storage arrays, docking stations, and computer peripherals.
Ability to learn quickly with a proven record of learning new and challenging technologies.
Experience working in a call or support‑center type of environment.
Strong troubleshooting skills and ability to learn recent technologies quickly.
Excellent multitasking and prioritization skills in a dynamic environment.
We follow a friendly hybrid model with three days a week in the office—great for collaboration and connection!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
#J-18808-Ljbffr