VinFast US
Repair Order Data Specialist - VinFast US
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Repair Order Data Specialist
role at
VinFast US
Req Number: AFT‑26‑00001
JOB SUMMARY The Repair Order Data Specialist is responsible for reconciling, validating, and entering vehicle repair order (RO) and parts consumption data related to port and workshop repairs. This role ensures accuracy and completeness of repair records by reconciling internal VinFast data (AFS, Salesforce, SAP, workshop records) with external supplier data (e.g., Amports), particularly for TSB‑related repairs completed at the port during defined periods and workshop repairs.
RESPONSIBILITIES & KEY ACTIVITIES
Repair Order & Data Reconciliation
Reconcile vehicle repair order data from internal sources (AFS Excel, VinFast workshop records, TSB campaign results, Salesforce) with external reports, invoices, and data provided by suppliers (e.g., Amports).
Identify, document, and escalate discrepancies, including mismatches in labor hours, parts used, costs, repair details, or TSB applicability.
Accurately enter validated and reconciled repair order data into Salesforce and related systems.
Ensure completeness and accuracy of RO data, including VIN, TSB reference, repair descriptions, labor entries, parts codes, quantities and pricing, warranty indicators.
TSB & Parts Consumption Analysis
Retrieve and analyze VIN/TSB/completion-time data for vehicles repaired at the workshops and port.
Determine which TSBs were applicable and completed during the defined period.
Identify required parts per TSB, noting cases where part replacement is conditional on inspection results.
Produce a consolidated output list of consumed parts at the port for the defined period and accurately enter missing repair orders into Salesforce.
System & Inventory Reconciliation
Extract lists of repair orders already entered in Salesforce that remain open for the relevant VINs and timeframe.
Reconcile SAP system inventory against physical inventory at the port to confirm part availability and consumption.
Identify additional repair orders that must be created in Salesforce, repair orders eligible for closure, and produce lists for entry or closure.
Contractor Guidance & Support
Provide clear guidance to temporary contractors on adjusting parts to the correct inventory locations (e.g., 2326 or 2327) to enable RO closure and entering repair orders for vehicles not yet recorded in Salesforce.
Support consistent data entry standards and reconciliation accuracy.
Reporting & Compliance
Generate basic reconciliation summaries and status reports as requested.
Maintain strict confidentiality of repair, inventory, and supplier data.
Comply with company data security, internal controls, and quality standards.
MINIMUM REQUIREMENTS
High School Diploma, GED, or equivalent relevant experience.
Prior experience with automotive repair orders, service records, or parts tracking.
Strong attention to detail and data accuracy.
Working knowledge of Excel and ability to learn internal systems (Salesforce, SAP, AFS).
Ability to analyze and reconcile data across multiple systems.
Valid driver's license.
PREFERRED QUALIFICATIONS
Experience supporting port operations, VDCs, or large-scale TSB campaigns.
Familiarity with automotive parts catalogs and TSB workflows.
Experience reconciling inventory systems with physical counts.
EQUAL OPPORTUNITY EMPLOYER STATEMENT VinFast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors. All employment is decided based on qualifications, merit, and business need.
ABOUT VINFAST VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state‑of‑the‑art automotive manufacturing complex with globally leading scalability in Vietnam. VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all‑electric vehicles for sale in North America, Europe and the Asia‑Pacific region. We are the first global automotive company to commit to shifting to solely producing electric vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year. Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high‑quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.
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Repair Order Data Specialist
role at
VinFast US
Req Number: AFT‑26‑00001
JOB SUMMARY The Repair Order Data Specialist is responsible for reconciling, validating, and entering vehicle repair order (RO) and parts consumption data related to port and workshop repairs. This role ensures accuracy and completeness of repair records by reconciling internal VinFast data (AFS, Salesforce, SAP, workshop records) with external supplier data (e.g., Amports), particularly for TSB‑related repairs completed at the port during defined periods and workshop repairs.
RESPONSIBILITIES & KEY ACTIVITIES
Repair Order & Data Reconciliation
Reconcile vehicle repair order data from internal sources (AFS Excel, VinFast workshop records, TSB campaign results, Salesforce) with external reports, invoices, and data provided by suppliers (e.g., Amports).
Identify, document, and escalate discrepancies, including mismatches in labor hours, parts used, costs, repair details, or TSB applicability.
Accurately enter validated and reconciled repair order data into Salesforce and related systems.
Ensure completeness and accuracy of RO data, including VIN, TSB reference, repair descriptions, labor entries, parts codes, quantities and pricing, warranty indicators.
TSB & Parts Consumption Analysis
Retrieve and analyze VIN/TSB/completion-time data for vehicles repaired at the workshops and port.
Determine which TSBs were applicable and completed during the defined period.
Identify required parts per TSB, noting cases where part replacement is conditional on inspection results.
Produce a consolidated output list of consumed parts at the port for the defined period and accurately enter missing repair orders into Salesforce.
System & Inventory Reconciliation
Extract lists of repair orders already entered in Salesforce that remain open for the relevant VINs and timeframe.
Reconcile SAP system inventory against physical inventory at the port to confirm part availability and consumption.
Identify additional repair orders that must be created in Salesforce, repair orders eligible for closure, and produce lists for entry or closure.
Contractor Guidance & Support
Provide clear guidance to temporary contractors on adjusting parts to the correct inventory locations (e.g., 2326 or 2327) to enable RO closure and entering repair orders for vehicles not yet recorded in Salesforce.
Support consistent data entry standards and reconciliation accuracy.
Reporting & Compliance
Generate basic reconciliation summaries and status reports as requested.
Maintain strict confidentiality of repair, inventory, and supplier data.
Comply with company data security, internal controls, and quality standards.
MINIMUM REQUIREMENTS
High School Diploma, GED, or equivalent relevant experience.
Prior experience with automotive repair orders, service records, or parts tracking.
Strong attention to detail and data accuracy.
Working knowledge of Excel and ability to learn internal systems (Salesforce, SAP, AFS).
Ability to analyze and reconcile data across multiple systems.
Valid driver's license.
PREFERRED QUALIFICATIONS
Experience supporting port operations, VDCs, or large-scale TSB campaigns.
Familiarity with automotive parts catalogs and TSB workflows.
Experience reconciling inventory systems with physical counts.
EQUAL OPPORTUNITY EMPLOYER STATEMENT VinFast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors. All employment is decided based on qualifications, merit, and business need.
ABOUT VINFAST VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state‑of‑the‑art automotive manufacturing complex with globally leading scalability in Vietnam. VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all‑electric vehicles for sale in North America, Europe and the Asia‑Pacific region. We are the first global automotive company to commit to shifting to solely producing electric vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year. Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high‑quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.
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