Desktop Support Specialist

AppleOne Employment Services provided pay range This range is provided by AppleOne Employment Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $60,000.00/yr - $65,000.00/yr

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Desktop Support Specialist - Gilbert, AZ Position Overview:

We are seeking an experienced Desktop Support Specialist to serve as the primary IT support resource for our Gilbert office location. This role requires a self-sufficient professional who can independently manage all desktop support functions for a 200+ person facility while maintaining high service standards and building strong relationships with end users.

Key Responsibilities

Provide comprehensive desktop support for Windows and Mac environments

Handle tier 1-3 technical issues and complex problem resolution

Create, modify, and deactivate Active Directory accounts

Manage endpoint security programs and system migrations

Install, configure, and troubleshoot hardware and software

Coordinate repairs for equipment under third‑party maintenance agreements

Provide remote support via phone and desktop sharing applications

Lead and contribute to IT projects including system rollouts and upgrades

Maintain SLA compliance for all assigned tickets

Troubleshoot network connectivity, printer issues, and wireless problems

Required Qualifications

Minimum 3 years of corporate desktop support experience

Proficiency with Microsoft systems including SCCM, Intune, and PowerShell

Strong Active Directory administration skills

Experience with Office 365 and Teams administration

Knowledge of Windows and Mac hardware troubleshooting

Mobile device setup and troubleshooting experience

Microsoft Certified Professional (MCP) or equivalent certification

Bachelor's degree in computer‑related field or equivalent experience

Preferred Qualifications

Experience with Dynamics 365 and Five9 call center systems

Familiarity with Cisco and Aruba network equipment

Previous experience as sole IT support for a business location

Project management experience with system implementations

Position Requirements:

This position requires a driven, accountable individual who can work independently as the only onsite IT support person. The successful candidate must demonstrate strong communication skills, proactive problem‑solving abilities, and a commitment to providing exceptional customer service.

CORE COMPETENCIES

Self‑sufficiency and independent problem‑solving

Relationship building and proactive issue identification

Active Directory expertise

Microsoft endpoint management (SCCM, Intune, PowerShell)

Tier 2/3 technical troubleshooting capabilities

Business systems experience (Dynamics 365, Five9)

IT project participation and implementation

Ticket management and SLA compliance

Remote support and communication skills

Mac devices and network equipment familiarity

Seniority Level Mid-Senior level

Employment Type Full‑time

Job Function Information Technology and Customer Service

Industries: Technology, Information and Media and Computer and Network Security

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