Customer Insights Lead - Voice of the Customer Programs

A leading fashion retailer is seeking a Manager, Research & Voice of Customer Programs. In this role, you will lead the design and execution of customer research initiatives and oversee key feedback programs that inform strategic decisions. The position demands expertise in both qualitative and quantitative research methodologies and strong analytical skills to deliver actionable insights. You will translate complex data into compelling narratives that influence customer experience strategies and organizational priorities. This role is vital in enhancing customer engagement and satisfaction across all channels. #J-18808-Ljbffr