Spruce Power
Overview
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Asset Operations Manager
role at
Spruce Power . THE POSITION: Asset Operations Manager. Responsible for managing residential solar asset performance, maintenance & repair activity, and partner engagement for a large residential solar portfolio throughout the country. Manage a team that carries out day-to-day asset operations activities and act as a primary point of contact for system specific and field related activities for the business. In addition, work closely with both internal stakeholders, serviced portfolio owners, internal field technicians and 3rd party partners to ensure safe, efficient, and cost-effective portfolio performance. Responsibilities
Ensure high fleet operational performance, efficient troubleshooting and maintenance activities, and an overall positive homeowner experience with field activities. Oversee work order dispatch activities with 3rd party maintenance service providers, ensuring quality responses and prompt resolutions of all field service requests. Generate regular reporting/tracking of key performance indicators for the serviced portfolios to inform management decisions and track performance of team members. Identify, qualify, and develop relationships with independent service providers across the United States and negotiate service agreements to support underlying work. Record and maintain logs of service requests, work or services performed, invoices, and other dispatch information in asset management systems (Salesforce/SiteTracker). Review, record and approve partner invoices and manage 50+ vendors to resolve invoice discrepancies. Develop and prioritize business requirements and project plans to progress on the company’s strategic goals. Support internal Field Operations Technicians by providing clear work direction, technical guidance, and escalation support to ensure efficient, safe, and high-quality field execution. Build necessary reports and dashboards via Excel and SiteTracker; interpret data and reports to provide feedback and suggested actions regarding business strategy and data integrity. Lead equipment replacement activities including meter, module and inverter replacements, including equipment selection, vendor negotiations and replacement logistics management with partners, focusing on safety, cost, and efficiency. Enforce contractual obligations and service level agreements with install and maintenance partners and measure and manage costs of maintenance activities. Support integration of new solar portfolios into the operating fleet and asset operations processes and systems. Develop and implement new policies, processes and procedures to ensure efficient management of fleet and portfolio performance, and support homeowner troubleshooting. Train, manage, develop and lead a team of analysts/specialists to carry out day-to-day asset operations activities and serve as primary point of contact for system-specific and field related activities. Collaborate with Data Analytics Team and leaders across the organization to organize, develop, prioritize, and complete data projects and reports to provide visibility and actionable data. Qualifications
Create and design PowerBI visualizations of dashboards and scorecards (KPI) for multiple teams such as Asset Operations, Finance, Asset Recovery, and Customer Support. Act as Subject Matter Expert for Asset Operations Team on the redesign of reports by gathering and integrating data from complex SQL queries and Salesforce to support Power BI and SSRS reports. Prepare data for integration into Data Warehouse by data sourcing, cleansing/validating and consolidation/formatting. Create reports for stakeholders that capture portfolio health and performance, identify underperforming areas, actionable items, and logical resolutions. Lead integrations of portfolio acquisitions and collaborate with data providers to fill data gaps and design processes for future data integrations. Run SQL queries to interpret data and identify key performance metrics; transform raw data into actionable information for the Operations Team. Provide ad hoc reports to executive management as requested. Skills: SQL/MySQL, Power BI, advanced MS Excel, MS Office Suite. Education: Bachelor's degree required. Benefits and EEO
Solar experience required. Energy Service Experts offers competitive benefits and a collaborative, purpose-driven, high-energy culture. EQUAL OPPORTUNITY EMPLOYER We value a diverse work environment. Energy Service Experts is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
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Join to apply for the
Asset Operations Manager
role at
Spruce Power . THE POSITION: Asset Operations Manager. Responsible for managing residential solar asset performance, maintenance & repair activity, and partner engagement for a large residential solar portfolio throughout the country. Manage a team that carries out day-to-day asset operations activities and act as a primary point of contact for system specific and field related activities for the business. In addition, work closely with both internal stakeholders, serviced portfolio owners, internal field technicians and 3rd party partners to ensure safe, efficient, and cost-effective portfolio performance. Responsibilities
Ensure high fleet operational performance, efficient troubleshooting and maintenance activities, and an overall positive homeowner experience with field activities. Oversee work order dispatch activities with 3rd party maintenance service providers, ensuring quality responses and prompt resolutions of all field service requests. Generate regular reporting/tracking of key performance indicators for the serviced portfolios to inform management decisions and track performance of team members. Identify, qualify, and develop relationships with independent service providers across the United States and negotiate service agreements to support underlying work. Record and maintain logs of service requests, work or services performed, invoices, and other dispatch information in asset management systems (Salesforce/SiteTracker). Review, record and approve partner invoices and manage 50+ vendors to resolve invoice discrepancies. Develop and prioritize business requirements and project plans to progress on the company’s strategic goals. Support internal Field Operations Technicians by providing clear work direction, technical guidance, and escalation support to ensure efficient, safe, and high-quality field execution. Build necessary reports and dashboards via Excel and SiteTracker; interpret data and reports to provide feedback and suggested actions regarding business strategy and data integrity. Lead equipment replacement activities including meter, module and inverter replacements, including equipment selection, vendor negotiations and replacement logistics management with partners, focusing on safety, cost, and efficiency. Enforce contractual obligations and service level agreements with install and maintenance partners and measure and manage costs of maintenance activities. Support integration of new solar portfolios into the operating fleet and asset operations processes and systems. Develop and implement new policies, processes and procedures to ensure efficient management of fleet and portfolio performance, and support homeowner troubleshooting. Train, manage, develop and lead a team of analysts/specialists to carry out day-to-day asset operations activities and serve as primary point of contact for system-specific and field related activities. Collaborate with Data Analytics Team and leaders across the organization to organize, develop, prioritize, and complete data projects and reports to provide visibility and actionable data. Qualifications
Create and design PowerBI visualizations of dashboards and scorecards (KPI) for multiple teams such as Asset Operations, Finance, Asset Recovery, and Customer Support. Act as Subject Matter Expert for Asset Operations Team on the redesign of reports by gathering and integrating data from complex SQL queries and Salesforce to support Power BI and SSRS reports. Prepare data for integration into Data Warehouse by data sourcing, cleansing/validating and consolidation/formatting. Create reports for stakeholders that capture portfolio health and performance, identify underperforming areas, actionable items, and logical resolutions. Lead integrations of portfolio acquisitions and collaborate with data providers to fill data gaps and design processes for future data integrations. Run SQL queries to interpret data and identify key performance metrics; transform raw data into actionable information for the Operations Team. Provide ad hoc reports to executive management as requested. Skills: SQL/MySQL, Power BI, advanced MS Excel, MS Office Suite. Education: Bachelor's degree required. Benefits and EEO
Solar experience required. Energy Service Experts offers competitive benefits and a collaborative, purpose-driven, high-energy culture. EQUAL OPPORTUNITY EMPLOYER We value a diverse work environment. Energy Service Experts is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
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