Oak Street Health, part of CVS Health
Center Operations Supervisor
Oak Street Health, part of CVS Health, Raleigh, North Carolina, United States, 27601
Center Operations Supervisor
Company: Oak Street Health
The Center Operations Supervisor (COS) is an essential part of the Oak Street Health center leadership team. COS directs daily staff activities and partners with the Practice Manager to manage operational initiatives, ensuring the clinic meets performance objectives and delivers safe, high‑quality patient care.
Core Responsibilities
Support front desk coverage and contribute to service teamwork
Monitor staff attendance and absences, and develop coverage plans for expected and unexpected absences
Monitor provider schedules daily to ensure smooth flow of patient visits
Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
Complete daily operational rounds to confirm foundational activities have been completed
Monitor outstanding work queues, checklists and other performance indicators
Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work when needed
Maintain the welcome space and community room to promote a positive patient experience and support growth
Own facilities management to keep the center safe, clean, and functional
Manage hourly center staff ranging from front desk to medical assistants and phlebotomists as needed
Support recruitment, hiring, onboarding, retention and performance management of staff as invited by the practice manager
Leverage practice dashboards and reports to identify areas for operational improvement
Structure and facilitate service and clinical team huddles
Engage in service recovery efforts and facilitate resolution as needed
Champion new initiatives, workflows and organizational operating procedures
De‑escalate conflict and seek resolution
Partner with other center leaders, including the Practice Manager and Medical Director, to address staff performance and workflows
Perform other duties as assigned
Qualifications
Exceptional problem‑solving and critical thinking ability
Strong collaboration skills and a proven record of working within a team
Flexible, positive attitude
Ability to thrive in a fast‑paced, often ambiguous environment
Proactive and adaptable, owning tasks and driving results
2+ years professional experience in a customer service setting
1+ year experience leading a team preferred
Proficient PC skills
Associate's degree required; Bachelor's preferred
US work authorization
Anticipated Weekly Hours 40 hours
Time Type Full time
Pay Range The Typical Pay Range For This Role Is
$43,888.00 – $85,068.00. This range represents the base hourly rate or base annual salary for all positions in the job grade. The actual base salary offer will depend on experience, education, geography and other factors.
Benefits We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families. In addition to competitive wages, benefits include:
Affordable medical plan options, a 401(k) plan (including company matching) and an employee stock purchase plan
No‑cost wellness programs (screenings, tobacco cessation, weight management, counseling, financial coaching)
Benefit solutions such as paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and other eligible benefits
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Application window closes on: 02/08/2026
#J-18808-Ljbffr
The Center Operations Supervisor (COS) is an essential part of the Oak Street Health center leadership team. COS directs daily staff activities and partners with the Practice Manager to manage operational initiatives, ensuring the clinic meets performance objectives and delivers safe, high‑quality patient care.
Core Responsibilities
Support front desk coverage and contribute to service teamwork
Monitor staff attendance and absences, and develop coverage plans for expected and unexpected absences
Monitor provider schedules daily to ensure smooth flow of patient visits
Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
Complete daily operational rounds to confirm foundational activities have been completed
Monitor outstanding work queues, checklists and other performance indicators
Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work when needed
Maintain the welcome space and community room to promote a positive patient experience and support growth
Own facilities management to keep the center safe, clean, and functional
Manage hourly center staff ranging from front desk to medical assistants and phlebotomists as needed
Support recruitment, hiring, onboarding, retention and performance management of staff as invited by the practice manager
Leverage practice dashboards and reports to identify areas for operational improvement
Structure and facilitate service and clinical team huddles
Engage in service recovery efforts and facilitate resolution as needed
Champion new initiatives, workflows and organizational operating procedures
De‑escalate conflict and seek resolution
Partner with other center leaders, including the Practice Manager and Medical Director, to address staff performance and workflows
Perform other duties as assigned
Qualifications
Exceptional problem‑solving and critical thinking ability
Strong collaboration skills and a proven record of working within a team
Flexible, positive attitude
Ability to thrive in a fast‑paced, often ambiguous environment
Proactive and adaptable, owning tasks and driving results
2+ years professional experience in a customer service setting
1+ year experience leading a team preferred
Proficient PC skills
Associate's degree required; Bachelor's preferred
US work authorization
Anticipated Weekly Hours 40 hours
Time Type Full time
Pay Range The Typical Pay Range For This Role Is
$43,888.00 – $85,068.00. This range represents the base hourly rate or base annual salary for all positions in the job grade. The actual base salary offer will depend on experience, education, geography and other factors.
Benefits We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families. In addition to competitive wages, benefits include:
Affordable medical plan options, a 401(k) plan (including company matching) and an employee stock purchase plan
No‑cost wellness programs (screenings, tobacco cessation, weight management, counseling, financial coaching)
Benefit solutions such as paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and other eligible benefits
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Application window closes on: 02/08/2026
#J-18808-Ljbffr