MANCOMM
Customer Operations Specialist - Austin Area
Mancomm is seeking a
Customer Operations Specialist
who is both customer-focused and tech-savvy. In this role, you'll serve as the primary point of contact for customer inquiries, leveraging AI-powered tools, chat systems, and automation to deliver fast, accurate, and helpful responses. You'll ensure that every customer interaction ends with confidence — and that our processes continually improve through smart use of technology.
Base pay range $40,000.00/yr - $55,000.00/yr
Key Responsibilities
Respond to customer inquiries via phone, email, and chat, with a focus on using AI and automation to improve speed and accuracy
Troubleshoot and resolve customer issues with empathy while identifying opportunities to apply AI-driven solutions
Manage customer orders and requests through internal systems, ensuring smooth digital workflows
Handle inbound leads from marketing outreach and chatbots, qualifying opportunities and guiding prospects toward the next step
Collaborate with internal teams to refine how AI agents and tools support customer operations
Maintain accurate customer records, notes, and documentation in our platforms
Identify and report trends in customer questions, complaints, or delays, recommending AI/chat enhancements where appropriate
Balance multiple tasks and prioritize effectively in a fast-paced, technology-driven environment
Requirements
2+ years of experience in customer service, order processing, or operations
Strong familiarity with chat platforms, AI assistants, or digital support tools
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Comfortable using customer management systems, AI agents, and communication platforms
Calm under pressure and committed to delivering an exceptional customer experience
Bonus: experience in SaaS, compliance-related industries, or working alongside AI in customer-facing roles
Why Join Us At Mancomm, we believe delivering great service means combining a human touch with the latest technology. You'll be a critical part of the customer journey, helping us adopt and improve AI-powered tools that make regulatory knowledge more accessible. If you're passionate about helping people and excited to explore how AI can enhance customer operations — we'd love to meet you.
Benefits
Health, dental, and vision insurance
Health savings account
401(K) retirement plan with company match
Paid time off (PTO)
Holiday Pay
Seniority level: Associate
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
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Customer Operations Specialist
who is both customer-focused and tech-savvy. In this role, you'll serve as the primary point of contact for customer inquiries, leveraging AI-powered tools, chat systems, and automation to deliver fast, accurate, and helpful responses. You'll ensure that every customer interaction ends with confidence — and that our processes continually improve through smart use of technology.
Base pay range $40,000.00/yr - $55,000.00/yr
Key Responsibilities
Respond to customer inquiries via phone, email, and chat, with a focus on using AI and automation to improve speed and accuracy
Troubleshoot and resolve customer issues with empathy while identifying opportunities to apply AI-driven solutions
Manage customer orders and requests through internal systems, ensuring smooth digital workflows
Handle inbound leads from marketing outreach and chatbots, qualifying opportunities and guiding prospects toward the next step
Collaborate with internal teams to refine how AI agents and tools support customer operations
Maintain accurate customer records, notes, and documentation in our platforms
Identify and report trends in customer questions, complaints, or delays, recommending AI/chat enhancements where appropriate
Balance multiple tasks and prioritize effectively in a fast-paced, technology-driven environment
Requirements
2+ years of experience in customer service, order processing, or operations
Strong familiarity with chat platforms, AI assistants, or digital support tools
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Comfortable using customer management systems, AI agents, and communication platforms
Calm under pressure and committed to delivering an exceptional customer experience
Bonus: experience in SaaS, compliance-related industries, or working alongside AI in customer-facing roles
Why Join Us At Mancomm, we believe delivering great service means combining a human touch with the latest technology. You'll be a critical part of the customer journey, helping us adopt and improve AI-powered tools that make regulatory knowledge more accessible. If you're passionate about helping people and excited to explore how AI can enhance customer operations — we'd love to meet you.
Benefits
Health, dental, and vision insurance
Health savings account
401(K) retirement plan with company match
Paid time off (PTO)
Holiday Pay
Seniority level: Associate
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
#J-18808-Ljbffr