Macy's
Retail Brand Ambassador - Michael Kors, Mall Of America - Full Time
Macy's, Bloomington, Minnesota, United States
Retail Brand Ambassador – Michael Kors, Mall Of America – Full Time
Join the exciting world of Macy’s and help drive sales as a Retail Brand Ambassador for Michael Kors.
Base Pay Range $15.00/hr – $19.50/hr
Job Overview As an Ambassador you are an exceptional colleague who drives sales through connecting with customers, sharing vendor product knowledge, and upselling. You will cultivate a repeat clientele, serve as the expert for the vendor/brand area you represent, and regularly communicate customer needs and shopping patterns to leadership. Execute strategic merchandising initiatives for the vendor/brand/area.
What You Will Do
Provide an exceptional customer experience by ensuring the customer is always the priority
Greet customers, make product recommendations, and upsell
Serve as a liaison between designated vendors, personal stylists, and the store leadership team
Ensure sales floor is neat, clean, and properly signed for sales and markdowns
Create and implement best practices to drive sales, turnover, and gross margin above company average
Build brand‑specific clientele to support local marketing
Execute vendor and non‑vendor events to increase sales
Actively plan, organize, and lead customer‑facing vendor‑sponsored events in partnership with the vendor community, ensuring sales and participation goals are met
Be proficient with Macy’s point‑of‑sale systems and company devices to wrap sales in a warm celebratory fashion
Foster an environment of acceptance and respect that strengthens relationships, ensuring authentic connections with colleagues, customers, and communities
Who You Are
Demonstrate ability to build relationships and convert customers into clients
Energetic and positive attitude
Possess vision and creativity
Self‑starter, able to work independently and as part of a team; excellent time‑management skills
Effective communicator and presenter to customers, peers, and all levels of management
Excellent verbal and written communication and interpersonal skills; ability to work collaboratively across departments
Comfortable with computers, mobile devices, and frequent use of radio‑frequency equipment
Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality
Minimum 1 year previous selling or retail experience required
Essential Physical Requirements
Lifting, constant moving, standing, and reaching with arms and hands; standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders
Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions
Benefits We offer a dynamic, inclusive environment with competitive pay, comprehensive health and wellness coverage, 401(k) match, paid time off, eight paid holidays, continuous learning, and leadership development. Additional benefits include merchandise discounts, performance‑based incentives, annual merit review, and Employee Assistance Program.
Join Us Apply today and help write the next chapter in our story. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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Base Pay Range $15.00/hr – $19.50/hr
Job Overview As an Ambassador you are an exceptional colleague who drives sales through connecting with customers, sharing vendor product knowledge, and upselling. You will cultivate a repeat clientele, serve as the expert for the vendor/brand area you represent, and regularly communicate customer needs and shopping patterns to leadership. Execute strategic merchandising initiatives for the vendor/brand/area.
What You Will Do
Provide an exceptional customer experience by ensuring the customer is always the priority
Greet customers, make product recommendations, and upsell
Serve as a liaison between designated vendors, personal stylists, and the store leadership team
Ensure sales floor is neat, clean, and properly signed for sales and markdowns
Create and implement best practices to drive sales, turnover, and gross margin above company average
Build brand‑specific clientele to support local marketing
Execute vendor and non‑vendor events to increase sales
Actively plan, organize, and lead customer‑facing vendor‑sponsored events in partnership with the vendor community, ensuring sales and participation goals are met
Be proficient with Macy’s point‑of‑sale systems and company devices to wrap sales in a warm celebratory fashion
Foster an environment of acceptance and respect that strengthens relationships, ensuring authentic connections with colleagues, customers, and communities
Who You Are
Demonstrate ability to build relationships and convert customers into clients
Energetic and positive attitude
Possess vision and creativity
Self‑starter, able to work independently and as part of a team; excellent time‑management skills
Effective communicator and presenter to customers, peers, and all levels of management
Excellent verbal and written communication and interpersonal skills; ability to work collaboratively across departments
Comfortable with computers, mobile devices, and frequent use of radio‑frequency equipment
Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality
Minimum 1 year previous selling or retail experience required
Essential Physical Requirements
Lifting, constant moving, standing, and reaching with arms and hands; standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders
Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions
Benefits We offer a dynamic, inclusive environment with competitive pay, comprehensive health and wellness coverage, 401(k) match, paid time off, eight paid holidays, continuous learning, and leadership development. Additional benefits include merchandise discounts, performance‑based incentives, annual merit review, and Employee Assistance Program.
Join Us Apply today and help write the next chapter in our story. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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