Virginia Property Management Group
Customer Service Representative
Virginia Property Management Group, Alexandria, Virginia, us, 22350
We are seeking a professional, organized, and customer-focused Customer Service Representative to serve as the first point of contact for multiple affiliated property management companies. This role is critical in delivering a positive experience for property owners, landlords, tenants, and vendors by providing accurate information, resolving inquiries efficiently, and routing communications to the appropriate team members.
Work Location & Schedule
In-office position
based in
Alexandria, Virginia
Monday–Thursday:
9:00 AM – 4:30 PM (in office)
Friday:
Work from home,
based on the needs of the company
Schedule may be adjusted as required to meet business demands
Compensation & Time Off
Annual salary of $60,000- $65,000 based on experience
After 6 months of employment: Earn
1 week of paid vacation
After 1 year of employment: Earn an additional 1 week of paid vacation (2 weeks total annually)
4 observed federal holidays
7 floating federal holidays , scheduled based on company needs
Responsibilities
Answer and manage incoming phone calls across multiple property management companies in a professional and timely manner
Respond to general inquiries from property owners, landlords, tenants, vendors, and prospective clients
Direct calls, emails, and requests to the appropriate property manager or internal department
Provide accurate information regarding available property management services, fee structures, and general company policies
Assist prospective clients by gathering initial information and referring them to the appropriate property manager
Log, document, and track inquiries, messages, and follow-ups in company systemsMaintain professionalism and confidentiality when handling sensitive owner, tenant, and company information
Support administrative tasks as needed, including data entry, document preparation, and internal coordination
Assist with overflow communications during peak periods
Follow company procedures, scripts, and service standards consistently
Qualifications
High school diploma or equivalent (college coursework or degree preferred)
Minimum of 2 years of customer service experience (property management, real estate, or office administration experience strongly preferred)
Excellent verbal and written communication skills
Strong organizational, multitasking, and time-management abilities
Professional phone presence with a customer-first mindset
Ability to remain calm and effective in a fast-paced environment
Proficiency with basic office technology, including email, phone systems, and CRM or property management software
Reliable attendance and punctuality
Preferred Skills & Attributes
Prior experience in property management or real estate
Ability to manage high call volume while maintaining accuracy and professionalism
Strong problem-solving and conflict-resolution skills
Detail-oriented with a high degree of accuracy
Ability to work independently and collaboratively within a team
Employment Requirements & Conditions
Must be legally authorized to work in the United States (Virginia is a right-to-work state)
Employment is
at-will , in accordance with state law
Strict adherence to confidentiality requirements regarding company, owner, tenant, and vendor information
Compliance with all company policies, procedures, and ethical standards
Background check may be required, as permitted by law
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Work Location & Schedule
In-office position
based in
Alexandria, Virginia
Monday–Thursday:
9:00 AM – 4:30 PM (in office)
Friday:
Work from home,
based on the needs of the company
Schedule may be adjusted as required to meet business demands
Compensation & Time Off
Annual salary of $60,000- $65,000 based on experience
After 6 months of employment: Earn
1 week of paid vacation
After 1 year of employment: Earn an additional 1 week of paid vacation (2 weeks total annually)
4 observed federal holidays
7 floating federal holidays , scheduled based on company needs
Responsibilities
Answer and manage incoming phone calls across multiple property management companies in a professional and timely manner
Respond to general inquiries from property owners, landlords, tenants, vendors, and prospective clients
Direct calls, emails, and requests to the appropriate property manager or internal department
Provide accurate information regarding available property management services, fee structures, and general company policies
Assist prospective clients by gathering initial information and referring them to the appropriate property manager
Log, document, and track inquiries, messages, and follow-ups in company systemsMaintain professionalism and confidentiality when handling sensitive owner, tenant, and company information
Support administrative tasks as needed, including data entry, document preparation, and internal coordination
Assist with overflow communications during peak periods
Follow company procedures, scripts, and service standards consistently
Qualifications
High school diploma or equivalent (college coursework or degree preferred)
Minimum of 2 years of customer service experience (property management, real estate, or office administration experience strongly preferred)
Excellent verbal and written communication skills
Strong organizational, multitasking, and time-management abilities
Professional phone presence with a customer-first mindset
Ability to remain calm and effective in a fast-paced environment
Proficiency with basic office technology, including email, phone systems, and CRM or property management software
Reliable attendance and punctuality
Preferred Skills & Attributes
Prior experience in property management or real estate
Ability to manage high call volume while maintaining accuracy and professionalism
Strong problem-solving and conflict-resolution skills
Detail-oriented with a high degree of accuracy
Ability to work independently and collaboratively within a team
Employment Requirements & Conditions
Must be legally authorized to work in the United States (Virginia is a right-to-work state)
Employment is
at-will , in accordance with state law
Strict adherence to confidentiality requirements regarding company, owner, tenant, and vendor information
Compliance with all company policies, procedures, and ethical standards
Background check may be required, as permitted by law
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