The Faust Hotel
Responsibilities
Front Office Leadership
Lead daily front desk operations: arrivals, departures, reservations support, guest communication, and lobby flow.
Set the service tone: consistent, elevated hospitality with real personality (not scripted, not stiff).
Own guest recovery: handle issues quickly, professionally, and in a way that earns loyalty.
Maintain tight coordination with the GM on forecasting, pacing, and operational readiness (busy weekends, events, seasonality).
Housekeeping Excellence
Own room and public space standards—every day, every shift, no excuses.
Run the board: room status, readiness, early arrivals, late checkouts, and communication between FOH/HK.
Conduct inspections consistently and coach to standard (details matter at the Faust).
Build schedules that match occupancy and protect quality—smart labor, no chaos.
Manage linen, amenities, chemicals, and inventories like it’s your money.
Maintenance + Preventative Care
Direct daily maintenance priorities and manage the preventative maintenance program in partnership with the GM.
Keep rooms guest‑ready: fix what’s broken, prevent repeat problems, reduce out‑of‑order time.
Coordinate with housekeeping leaders on defect tracking and room‑by‑room condition.
Vendor management: know who’s on site, what they’re doing, and whether they’re meeting Faust standards.
Team Development + Culture
Hire, train, coach, and evaluate staff across Front Desk and Housekeeping (and maintenance coordination where applicable).
Lead with presence—this is not a "from the office" job.
Create a culture that’s tight, respectful, and proud of the product: clean, polished, and guest‑ready—always.
Operational Discipline
Watch labor, productivity, and operational spend—protect the guest experience and the P&L.
Track guest feedback trends, recurring issues, and performance metrics (cleanliness, readiness, response time).
Ensure compliance with safety standards, health requirements, and employment guidelines.
What Support Looks Like (GM Partnership)
Forecasting + budget guardrails
Big‑picture priorities, vendor contracts, and capital planning
Cross‑department alignment and ownership communication
Coaching and decision support when you need backup
Qualifications
2–4+ years of hotel operations experience (boutique or upscale strongly preferred).
Prior leadership experience in Front Desk and/or Housekeeping; maintenance coordination experience is a big plus.
Strong communication, organization, and follow‑through—no dropped balls.
Guest‑first mindset with confident problem‑solving and calm decision‑making.
Comfortable with PMS systems and basic reporting.
Flexible schedule: early mornings, evenings, weekends, holidays as needed.
Preferred Skills
Luxury/lifestyle or historic hotel experience
Strong budgeting/labor instincts
Bilingual/multilingual
Work Style & Physical Requirements This is an active, on‑property role—standing, walking, inspecting rooms, lifting supplies occasionally, and being visible to guests and staff. A hands‑on presence is essential.
Why The Faust Because not every hotel gets a second act like this. The Faust is a New Braunfels icon—and we’re building something that locals are proud of, and guests talk about after they leave. If you want a role where you can actually shape the operation, build a team, and own the standard—this is it.
Compensation $70,000 - $80,000 yearly
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Front Office Leadership
Lead daily front desk operations: arrivals, departures, reservations support, guest communication, and lobby flow.
Set the service tone: consistent, elevated hospitality with real personality (not scripted, not stiff).
Own guest recovery: handle issues quickly, professionally, and in a way that earns loyalty.
Maintain tight coordination with the GM on forecasting, pacing, and operational readiness (busy weekends, events, seasonality).
Housekeeping Excellence
Own room and public space standards—every day, every shift, no excuses.
Run the board: room status, readiness, early arrivals, late checkouts, and communication between FOH/HK.
Conduct inspections consistently and coach to standard (details matter at the Faust).
Build schedules that match occupancy and protect quality—smart labor, no chaos.
Manage linen, amenities, chemicals, and inventories like it’s your money.
Maintenance + Preventative Care
Direct daily maintenance priorities and manage the preventative maintenance program in partnership with the GM.
Keep rooms guest‑ready: fix what’s broken, prevent repeat problems, reduce out‑of‑order time.
Coordinate with housekeeping leaders on defect tracking and room‑by‑room condition.
Vendor management: know who’s on site, what they’re doing, and whether they’re meeting Faust standards.
Team Development + Culture
Hire, train, coach, and evaluate staff across Front Desk and Housekeeping (and maintenance coordination where applicable).
Lead with presence—this is not a "from the office" job.
Create a culture that’s tight, respectful, and proud of the product: clean, polished, and guest‑ready—always.
Operational Discipline
Watch labor, productivity, and operational spend—protect the guest experience and the P&L.
Track guest feedback trends, recurring issues, and performance metrics (cleanliness, readiness, response time).
Ensure compliance with safety standards, health requirements, and employment guidelines.
What Support Looks Like (GM Partnership)
Forecasting + budget guardrails
Big‑picture priorities, vendor contracts, and capital planning
Cross‑department alignment and ownership communication
Coaching and decision support when you need backup
Qualifications
2–4+ years of hotel operations experience (boutique or upscale strongly preferred).
Prior leadership experience in Front Desk and/or Housekeeping; maintenance coordination experience is a big plus.
Strong communication, organization, and follow‑through—no dropped balls.
Guest‑first mindset with confident problem‑solving and calm decision‑making.
Comfortable with PMS systems and basic reporting.
Flexible schedule: early mornings, evenings, weekends, holidays as needed.
Preferred Skills
Luxury/lifestyle or historic hotel experience
Strong budgeting/labor instincts
Bilingual/multilingual
Work Style & Physical Requirements This is an active, on‑property role—standing, walking, inspecting rooms, lifting supplies occasionally, and being visible to guests and staff. A hands‑on presence is essential.
Why The Faust Because not every hotel gets a second act like this. The Faust is a New Braunfels icon—and we’re building something that locals are proud of, and guests talk about after they leave. If you want a role where you can actually shape the operation, build a team, and own the standard—this is it.
Compensation $70,000 - $80,000 yearly
#J-18808-Ljbffr