VersiTech
Risk & Compliance Inquiry Specialist
Bold Integrated Payments (VersiTech) is seeking a Risk & Compliance Inquiry Specialist to lead the request for information and documentation for risk inquiries arising from our processors. This entry‑level role offers growth, continual education, and career advancement.
Company Overview VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, provide a complete customer experience for restaurants, bars, nightclubs and other hospitality businesses. We combine innovation with user‑friendly solutions, building lasting relationships with our partners.
Impact Serve as the main point of contact for funding holds, bank account money transfer rejections, and transaction parameter exceptions that generate risk reviews for all merchants. Work closely with partners, merchants, and internal support teams to acquire accurate documentation, close out reviews, remove funding holds, and release funds.
Day‑to‑Day Responsibilities
Communicate with partners to collect banking verification documentation to remove funding holds for bank account rejections
Utilize proprietary systems to identify, monitor progress to resolution, and work with clients and vendors directly to resolve interruptions to funding
Mitigate financial loss during fraudulent events that compromise merchant accounts
Confirm transaction parameter exceptions and follow internal processes to resolve rejected batches
Assist with reconciliations after funding holds to provide clarity to our clients
Ensure compliance with and enforcement of company, processor, and card brand policies and procedures
Educate our partners about the reasoning behind risk reviews and funding holds
Advocate for our partners and represent their interests to third‑party vendors by presenting the business or transactional information associated with risk reviews in the best possible light
Assist with large departmental projects that come through from our partnering processors
Success Criteria
Responsible for all ACH rejections, transaction exceptions, and funding hold case types with minimal supervision or manager involvement
Consistently demonstrate comprehensive understanding of all processes and aspects of your job duties
Top Candidates
Excellent verbal and written communication
Proficient or excellent attention to detail
Ability to maintain composure in high‑pressure situations
Tenacity to carry out situations to the end, especially when multiple levels of completion are required
Dedication to educating partners during times of high tension
Effective time management
Refined sense of urgency when dealing with time‑sensitive situations
Understanding of the merchant processing industry
Understanding of risk & compliance situations
Proficiency in Excel workbooks
Experience using Salesforce (preferred but not required)
Hours & Location 8:00 am – 6:00 pm EST. Hybrid/in‑person role with expectation of in‑office presence 3 days per week; no travel required.
Salary Varying with experience & industry knowledge; average starting at $50,000.
Benefits
Competitive base salaries
Unlimited vacation policy (subject to manager approval), plus 7 major holidays
Fully covered employee‑only medical, dental, and vision insurance
401(k) program with optional company match
Robust supplemental insurance offerings (life, disability, pet insurance discounts)
Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
Marketplace Care Teams providing emotional and spiritual support
Employee Assistance Program, caregiver support program, and adoption assistance program
Career development and training opportunities
EEO Statement VersiTech, LLC is an equal‑opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.
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Company Overview VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, provide a complete customer experience for restaurants, bars, nightclubs and other hospitality businesses. We combine innovation with user‑friendly solutions, building lasting relationships with our partners.
Impact Serve as the main point of contact for funding holds, bank account money transfer rejections, and transaction parameter exceptions that generate risk reviews for all merchants. Work closely with partners, merchants, and internal support teams to acquire accurate documentation, close out reviews, remove funding holds, and release funds.
Day‑to‑Day Responsibilities
Communicate with partners to collect banking verification documentation to remove funding holds for bank account rejections
Utilize proprietary systems to identify, monitor progress to resolution, and work with clients and vendors directly to resolve interruptions to funding
Mitigate financial loss during fraudulent events that compromise merchant accounts
Confirm transaction parameter exceptions and follow internal processes to resolve rejected batches
Assist with reconciliations after funding holds to provide clarity to our clients
Ensure compliance with and enforcement of company, processor, and card brand policies and procedures
Educate our partners about the reasoning behind risk reviews and funding holds
Advocate for our partners and represent their interests to third‑party vendors by presenting the business or transactional information associated with risk reviews in the best possible light
Assist with large departmental projects that come through from our partnering processors
Success Criteria
Responsible for all ACH rejections, transaction exceptions, and funding hold case types with minimal supervision or manager involvement
Consistently demonstrate comprehensive understanding of all processes and aspects of your job duties
Top Candidates
Excellent verbal and written communication
Proficient or excellent attention to detail
Ability to maintain composure in high‑pressure situations
Tenacity to carry out situations to the end, especially when multiple levels of completion are required
Dedication to educating partners during times of high tension
Effective time management
Refined sense of urgency when dealing with time‑sensitive situations
Understanding of the merchant processing industry
Understanding of risk & compliance situations
Proficiency in Excel workbooks
Experience using Salesforce (preferred but not required)
Hours & Location 8:00 am – 6:00 pm EST. Hybrid/in‑person role with expectation of in‑office presence 3 days per week; no travel required.
Salary Varying with experience & industry knowledge; average starting at $50,000.
Benefits
Competitive base salaries
Unlimited vacation policy (subject to manager approval), plus 7 major holidays
Fully covered employee‑only medical, dental, and vision insurance
401(k) program with optional company match
Robust supplemental insurance offerings (life, disability, pet insurance discounts)
Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
Marketplace Care Teams providing emotional and spiritual support
Employee Assistance Program, caregiver support program, and adoption assistance program
Career development and training opportunities
EEO Statement VersiTech, LLC is an equal‑opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.
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