LRS
Supervisor Collections
LRS is the industry leader in providing innovative and environmentally responsible waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods and communities that we serve. We are excited to hire candidates that align with our Vision and Values: To become the safest, most innovative waste recycler in the world by redefining the way the world views waste.
Live Safety
Responsibilities
Lead a large team of collections professionals to ensure efficient collection of outstanding receivables, reduce bad debt, and improve cash flow.
Develop strategy, manage team, and drive process improvements to enhance overall operational performance.
Supervise, guide, and motivate the Collections team to achieve performance goals and ensure timely payment collections.
Manage high‑volume collections operations, providing mentorship, performance feedback, and tailored development plans in collaboration with the Collections Team Lead.
Design and oversee training programs to enhance team skills and support professional growth.
Develop and execute strategies to improve collections processes, reduce aging receivables, and ensure compliance with policies, regulations, and lien enforcement.
Collaborate with Billing, Sales, Legal, and other teams to resolve disputes and facilitate timely payment resolutions.
Monitor team workflows, address portfolio coverage issues, and expedite disputes or challenges as needed.
Act as the escalation point for complex accounts, including stop‑service accounts and payment plans, identifying root causes and implementing corrective actions.
Conduct credit analysis, manage credit limit adjustments, and provide data‑driven insights to leadership on trends, risks, and opportunities.
Track and report on key metrics such as DSO and collection effectiveness, preparing detailed performance reports with strategic recommendations.
Identify and implement process improvements, including automation, to streamline operations and enhance customer satisfaction.
Partner with management to align collections strategies and minimize bad debt.
Lead initiatives to drive operational efficiency and ensure exceptional service quality.
Stay informed of industry trends and legal requirements for collections.
Perform other duties as required or assigned.
Reporting Reports To: Director Collections and Cash Applications
Qualifications
High school diploma or equivalent required; associate or bachelor’s degree in finance, accounting, or related field preferred.
Minimum of 5 years supervising large collections teams and at least 7 years of collections experience.
Proven record of reducing bad debt and improving cash collections.
Waste management and/or construction collections experience preferred.
Knowledge of mechanic’s lien laws across multiple states.
High proficiency in Microsoft Office Suite, specifically Excel and PowerPoint.
Licenses/Certificates/Designations – National Association Credit Management (NACM) or similar is preferred.
Strong communication, analytical, problem‑resolution, and customer experience skills required.
Excellent time‑management skills and ability to thrive in a fast‑paced environment and meet tight deadlines.
Ability to work under pressure and present strategies and progress to leadership.
Familiarity with Enterprise Resource Planning (ERP) systems, order‑to‑cash tools, and reporting tools (e.g., Power BI).
Demonstrated ability to work cross‑functionally.
Willingness to learn and educate team on new developments.
Fluent in Spanish is a plus.
Some regional travel may be required.
Physical Demands / Environmental Factors
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Occasionally required to stand and walk.
Must frequently lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Sporadic local travel required.
Compensation Approximately $70,000–$80,000.
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Live Safety
Responsibilities
Lead a large team of collections professionals to ensure efficient collection of outstanding receivables, reduce bad debt, and improve cash flow.
Develop strategy, manage team, and drive process improvements to enhance overall operational performance.
Supervise, guide, and motivate the Collections team to achieve performance goals and ensure timely payment collections.
Manage high‑volume collections operations, providing mentorship, performance feedback, and tailored development plans in collaboration with the Collections Team Lead.
Design and oversee training programs to enhance team skills and support professional growth.
Develop and execute strategies to improve collections processes, reduce aging receivables, and ensure compliance with policies, regulations, and lien enforcement.
Collaborate with Billing, Sales, Legal, and other teams to resolve disputes and facilitate timely payment resolutions.
Monitor team workflows, address portfolio coverage issues, and expedite disputes or challenges as needed.
Act as the escalation point for complex accounts, including stop‑service accounts and payment plans, identifying root causes and implementing corrective actions.
Conduct credit analysis, manage credit limit adjustments, and provide data‑driven insights to leadership on trends, risks, and opportunities.
Track and report on key metrics such as DSO and collection effectiveness, preparing detailed performance reports with strategic recommendations.
Identify and implement process improvements, including automation, to streamline operations and enhance customer satisfaction.
Partner with management to align collections strategies and minimize bad debt.
Lead initiatives to drive operational efficiency and ensure exceptional service quality.
Stay informed of industry trends and legal requirements for collections.
Perform other duties as required or assigned.
Reporting Reports To: Director Collections and Cash Applications
Qualifications
High school diploma or equivalent required; associate or bachelor’s degree in finance, accounting, or related field preferred.
Minimum of 5 years supervising large collections teams and at least 7 years of collections experience.
Proven record of reducing bad debt and improving cash collections.
Waste management and/or construction collections experience preferred.
Knowledge of mechanic’s lien laws across multiple states.
High proficiency in Microsoft Office Suite, specifically Excel and PowerPoint.
Licenses/Certificates/Designations – National Association Credit Management (NACM) or similar is preferred.
Strong communication, analytical, problem‑resolution, and customer experience skills required.
Excellent time‑management skills and ability to thrive in a fast‑paced environment and meet tight deadlines.
Ability to work under pressure and present strategies and progress to leadership.
Familiarity with Enterprise Resource Planning (ERP) systems, order‑to‑cash tools, and reporting tools (e.g., Power BI).
Demonstrated ability to work cross‑functionally.
Willingness to learn and educate team on new developments.
Fluent in Spanish is a plus.
Some regional travel may be required.
Physical Demands / Environmental Factors
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Occasionally required to stand and walk.
Must frequently lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Sporadic local travel required.
Compensation Approximately $70,000–$80,000.
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