South Shore Health
Ambulatory Practice Coordinator I
Internal employee note:
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-21622
Facility:
LOC0003 – 5 Tarkiln Road, 5 Tarklin Rd, Kingston, MA 02364
Department Name:
SMC Internal Medicine PB
Status:
Full time |
Budgeted Hours:
40 |
Shift:
Day (United States of America)
Compensation Pay Range:
$19.09 – $25.69
Essential Functions
Customer Service/Check – In: Greets and acknowledges all patients and visitors and directs them to appropriate services.
Acts as a positive role model to other staff, encouraging engagement with customers.
Proactively greets customers by name and with individualized interest.
Follows through on messages to inform the entire team of issues as needed.
Monitors patient flow and attendance throughout the day, keeping patients informed of delays.
Acknowledges customer arrival at the desk promptly and courteously.
Fosters a pleasant and professional office environment in keeping with Culture of Service Excellence standards.
Answers telephones within the third ring, using an accepted greeting and professional tone.
Checks phone messages each hour and responds to calls within the same business day.
Prioritizes Epic inbox actionable items, completing high‑priority items within the same business day.
Demonstrates independence, proficiency, and accuracy with processes, ensuring regulation compliance.
Orients new patients to essential guidelines and expectations (Cancellation and no‑show policy, MMR policy, DOT payment, waitlist expectations, etc.).
Consistently and independently detects and corrects errors in patient charts according to department standards.
Actively seeks opportunities to mentor other staff.
Scheduling Appointments
Accurately and efficiently link to other locations in Epic EMR.
Complete a full set of appointments independently, including single and multiple disciplines, according to scheduling standards.
Accurately cancel and reschedule all cancelled appointments at the time the message is received.
Communicate promptly with appropriate staff regarding conflicts or difficulty scheduling visits.
Consistently cooperate team‑wide to meet scheduling needs.
Use creative approaches to solve scheduling difficulties and maximize resource utilization and timely access to services.
Actively seek opportunities to mentor other staff about the scheduling process.
Daily Assignments and Long‑Term Projects
Efficiently manage work schedule to accomplish tasks before deadlines.
Work independently with infrequent need for supervision.
Inform supervisor when unable to meet a deadline.
Technology
Respond to Tiger messages, email, and Epic messages according to department standards.
Accept a changing environment as technology advances and be willing to learn new techniques and equipment.
Remain receptive to changes in department work processes and practices.
Seek appropriate guidance for new techniques.
Offer suggestions for departmental improvement.
Participate in continued learning and be willing and able to use new technology and procedures as they develop.
Embrace technological advances that enable effective and efficient communication (Outlook, Epic, Tiger).
Patient Interactions
Demonstrate professional courtesy in all interactions with patients, family, and coworkers.
Answer all questions politely and professionally or find someone who can answer.
Handle complex or challenging patients or situations calmly and professionally.
Report issues or concerns using the chain of command.
Acknowledge patients when immediate assistance is not possible.
Department Workflow and Operations
Print, review, and inquire about all department‑specific reports as needed.
Complete hand‑off communication with each shift change or time away from the front office.
Complete weekly or monthly assignments according to rotating schedule.
Assist with ordering supplies.
Work collaboratively as a team, helping each other and interjecting when helpful.
Obtain records from outside facilities when requested.
Anticipate issues ahead of time by reviewing schedules and identifying potential problems.
Respond to messages promptly.
Maintain a positive attitude.
Daily Office Functions
Perform multiple work tasks efficiently and effectively.
Maintain a high level of concentration at all times.
Recognize when time away from the front desk is needed and secure appropriate coverage.
Participate in professional and appropriate conversations at the front desk or around patients and families.
Work under pressure and maintain composure during stressful situations.
Provide a high level of service for all front‑desk interactions.
Complete tasks according to assigned deadlines.
Utilize critical thinking and problem‑solving in day‑to‑day operations and emergent situations.
Communicate appropriately and effectively following the chain of command.
Demonstrate dependability and flexibility in meeting scheduling needs.
Perform various provider support tasks.
Carry out other tasks and functions as needed.
Job Requirements Minimum Education (Preferred):
High School Diploma
Minimum Work Experience:
One to three years of healthcare office experience (required/preferred)
Required Additional Knowledge and Abilities:
Strong customer service skills in person and by telephone; prior Epic EMR experience strongly preferred.
Schedule:
Monday through Friday 7:30 a.m. – 4:00 p.m. and one holiday every two years.
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industries Hospitals and Health Care
#J-18808-Ljbffr
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-21622
Facility:
LOC0003 – 5 Tarkiln Road, 5 Tarklin Rd, Kingston, MA 02364
Department Name:
SMC Internal Medicine PB
Status:
Full time |
Budgeted Hours:
40 |
Shift:
Day (United States of America)
Compensation Pay Range:
$19.09 – $25.69
Essential Functions
Customer Service/Check – In: Greets and acknowledges all patients and visitors and directs them to appropriate services.
Acts as a positive role model to other staff, encouraging engagement with customers.
Proactively greets customers by name and with individualized interest.
Follows through on messages to inform the entire team of issues as needed.
Monitors patient flow and attendance throughout the day, keeping patients informed of delays.
Acknowledges customer arrival at the desk promptly and courteously.
Fosters a pleasant and professional office environment in keeping with Culture of Service Excellence standards.
Answers telephones within the third ring, using an accepted greeting and professional tone.
Checks phone messages each hour and responds to calls within the same business day.
Prioritizes Epic inbox actionable items, completing high‑priority items within the same business day.
Demonstrates independence, proficiency, and accuracy with processes, ensuring regulation compliance.
Orients new patients to essential guidelines and expectations (Cancellation and no‑show policy, MMR policy, DOT payment, waitlist expectations, etc.).
Consistently and independently detects and corrects errors in patient charts according to department standards.
Actively seeks opportunities to mentor other staff.
Scheduling Appointments
Accurately and efficiently link to other locations in Epic EMR.
Complete a full set of appointments independently, including single and multiple disciplines, according to scheduling standards.
Accurately cancel and reschedule all cancelled appointments at the time the message is received.
Communicate promptly with appropriate staff regarding conflicts or difficulty scheduling visits.
Consistently cooperate team‑wide to meet scheduling needs.
Use creative approaches to solve scheduling difficulties and maximize resource utilization and timely access to services.
Actively seek opportunities to mentor other staff about the scheduling process.
Daily Assignments and Long‑Term Projects
Efficiently manage work schedule to accomplish tasks before deadlines.
Work independently with infrequent need for supervision.
Inform supervisor when unable to meet a deadline.
Technology
Respond to Tiger messages, email, and Epic messages according to department standards.
Accept a changing environment as technology advances and be willing to learn new techniques and equipment.
Remain receptive to changes in department work processes and practices.
Seek appropriate guidance for new techniques.
Offer suggestions for departmental improvement.
Participate in continued learning and be willing and able to use new technology and procedures as they develop.
Embrace technological advances that enable effective and efficient communication (Outlook, Epic, Tiger).
Patient Interactions
Demonstrate professional courtesy in all interactions with patients, family, and coworkers.
Answer all questions politely and professionally or find someone who can answer.
Handle complex or challenging patients or situations calmly and professionally.
Report issues or concerns using the chain of command.
Acknowledge patients when immediate assistance is not possible.
Department Workflow and Operations
Print, review, and inquire about all department‑specific reports as needed.
Complete hand‑off communication with each shift change or time away from the front office.
Complete weekly or monthly assignments according to rotating schedule.
Assist with ordering supplies.
Work collaboratively as a team, helping each other and interjecting when helpful.
Obtain records from outside facilities when requested.
Anticipate issues ahead of time by reviewing schedules and identifying potential problems.
Respond to messages promptly.
Maintain a positive attitude.
Daily Office Functions
Perform multiple work tasks efficiently and effectively.
Maintain a high level of concentration at all times.
Recognize when time away from the front desk is needed and secure appropriate coverage.
Participate in professional and appropriate conversations at the front desk or around patients and families.
Work under pressure and maintain composure during stressful situations.
Provide a high level of service for all front‑desk interactions.
Complete tasks according to assigned deadlines.
Utilize critical thinking and problem‑solving in day‑to‑day operations and emergent situations.
Communicate appropriately and effectively following the chain of command.
Demonstrate dependability and flexibility in meeting scheduling needs.
Perform various provider support tasks.
Carry out other tasks and functions as needed.
Job Requirements Minimum Education (Preferred):
High School Diploma
Minimum Work Experience:
One to three years of healthcare office experience (required/preferred)
Required Additional Knowledge and Abilities:
Strong customer service skills in person and by telephone; prior Epic EMR experience strongly preferred.
Schedule:
Monday through Friday 7:30 a.m. – 4:00 p.m. and one holiday every two years.
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industries Hospitals and Health Care
#J-18808-Ljbffr