Ashley Global Retail
Ashley is America's largest furniture manufacturer and a global retail leader. We’ve been committed to delivering beautiful, quality home furnishings at an accessible price point for over 75 years. Now, we're evolving our brand to meet the changing lifestyles of today's consumers. This is an exciting time to join the team and make a real impact. You'll be part of a transformation, working with passionate professionals who are reshaping an industry and creating meaningful connections between our products and the lives they enhance.
Acts as frontline execution support for Ashley Global Retail strategic initiatives, delivering high-impact coaching, onboarding, and Ashley Global Retail transformation support. Supports stores and teams during product launches, system conversions, and major rollouts. Up to 75% travel required.
Summary Acts as frontline execution support for Ashley Global Retail strategic initiatives, delivering high-impact coaching, onboarding, and Ashley Global Retail transformation support. Supports stores and teams during product launches, system conversions, and major rollouts. Up to 75% travel required.
Job Duties
Delivers in-person, on-the-floor support and coaching
Implements training materials and playbooks developed by L&D, Product Knowledge, and Marketing Teams
Assists stores with real-time adoption of new tools, systems, or sales programs
Provides reinforcement of sales skills, guest experience, and retail execution
Escalates field feedback to Managers for continuous improvement
Supports activations such as new store openings, product launches, and system conversions
Builds confidence and capability of frontline associates through coaching
*Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which may change over time, and which can be changed at any time consistent with the purpose of the position, with or without notice
Metrics
Implementation Success Rate: Achieve a minimum of 90% successful implementation of transformational initiatives across Ashley enterprise.
Employee Engagement: Increase employee engagement scores by 15% through robust training, clear communication, and consistent support linked to transformational initiatives.
Training Completion Rates: Ensure at least 95% completion of required training programs by employees within designated timeframes.
Adoption of New Processes: Attain at least 85% adoption rate of new operational processes introduced through transformational initiatives.
Stakeholder Satisfaction: Achieve a satisfaction score of 90% among key stakeholders involved in transformational initiatives.
Effective Implementation: Achieve at least a 90% success rate in supporting the rollout and in-store integration of new tools, systems, and sales programs across assigned locations.
Employee Engagement: Drive a minimum 15% increase in frontline associate engagement scores through hands-on coaching, timely feedback, and personalized support.
Experience
1+ years in training delivery and facilitation. An asset.
1+ years leading large-scale L&D change and project management initiatives.
Education
Bachelor’s degree in Business, HR, or other related experience. (Preferred)
Instructional Design certification (Preferred)
Proficiency with Learning Management System technology.
Proficiency with Microsoft suite tools including Word, PPT, and Excel. (Required)
*A combination of education and experience will be considered.
Core Competencies
Leadership and Coaching
Facilitation and Engagement
Business Analysis/Research/Trend Analysis
Accountability/Analytical Thinking/Problem Solving
Business Enterprise Knowledge (Retail preferred)
Verbal and Written Communication, Active Listening.
Prioritization, Planning, and Organizational
In Store/DC Training and Virtual Training as Needed
Valid Driver’s License Required
Passport/Real ID and ability to travel in North America 75% of time. Single and multiple days with overnights.
Hybrid In Office/Store/Work from Home.
Will travel to onsite locations frequently.
Our Core Values
Honesty & Integrity
Continuous Improvement/Operational Excellence
Dirty Fingernail
Growth Focused
Corporate Social Responsibility To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
We are an equal opportunity employer and provide a drug‑free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Training
Retail and Retail Furniture and Home Furnishings
Benefits
Medical insurance
Vision insurance
401(k)
Location:
Tampa, FL
Referrals increase your chances of interviewing at Ashley Global Retail by 2x
#J-18808-Ljbffr
Acts as frontline execution support for Ashley Global Retail strategic initiatives, delivering high-impact coaching, onboarding, and Ashley Global Retail transformation support. Supports stores and teams during product launches, system conversions, and major rollouts. Up to 75% travel required.
Summary Acts as frontline execution support for Ashley Global Retail strategic initiatives, delivering high-impact coaching, onboarding, and Ashley Global Retail transformation support. Supports stores and teams during product launches, system conversions, and major rollouts. Up to 75% travel required.
Job Duties
Delivers in-person, on-the-floor support and coaching
Implements training materials and playbooks developed by L&D, Product Knowledge, and Marketing Teams
Assists stores with real-time adoption of new tools, systems, or sales programs
Provides reinforcement of sales skills, guest experience, and retail execution
Escalates field feedback to Managers for continuous improvement
Supports activations such as new store openings, product launches, and system conversions
Builds confidence and capability of frontline associates through coaching
*Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which may change over time, and which can be changed at any time consistent with the purpose of the position, with or without notice
Metrics
Implementation Success Rate: Achieve a minimum of 90% successful implementation of transformational initiatives across Ashley enterprise.
Employee Engagement: Increase employee engagement scores by 15% through robust training, clear communication, and consistent support linked to transformational initiatives.
Training Completion Rates: Ensure at least 95% completion of required training programs by employees within designated timeframes.
Adoption of New Processes: Attain at least 85% adoption rate of new operational processes introduced through transformational initiatives.
Stakeholder Satisfaction: Achieve a satisfaction score of 90% among key stakeholders involved in transformational initiatives.
Effective Implementation: Achieve at least a 90% success rate in supporting the rollout and in-store integration of new tools, systems, and sales programs across assigned locations.
Employee Engagement: Drive a minimum 15% increase in frontline associate engagement scores through hands-on coaching, timely feedback, and personalized support.
Experience
1+ years in training delivery and facilitation. An asset.
1+ years leading large-scale L&D change and project management initiatives.
Education
Bachelor’s degree in Business, HR, or other related experience. (Preferred)
Instructional Design certification (Preferred)
Proficiency with Learning Management System technology.
Proficiency with Microsoft suite tools including Word, PPT, and Excel. (Required)
*A combination of education and experience will be considered.
Core Competencies
Leadership and Coaching
Facilitation and Engagement
Business Analysis/Research/Trend Analysis
Accountability/Analytical Thinking/Problem Solving
Business Enterprise Knowledge (Retail preferred)
Verbal and Written Communication, Active Listening.
Prioritization, Planning, and Organizational
In Store/DC Training and Virtual Training as Needed
Valid Driver’s License Required
Passport/Real ID and ability to travel in North America 75% of time. Single and multiple days with overnights.
Hybrid In Office/Store/Work from Home.
Will travel to onsite locations frequently.
Our Core Values
Honesty & Integrity
Continuous Improvement/Operational Excellence
Dirty Fingernail
Growth Focused
Corporate Social Responsibility To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
We are an equal opportunity employer and provide a drug‑free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Training
Retail and Retail Furniture and Home Furnishings
Benefits
Medical insurance
Vision insurance
401(k)
Location:
Tampa, FL
Referrals increase your chances of interviewing at Ashley Global Retail by 2x
#J-18808-Ljbffr