Cyient
Customer Engagement Manager – Avionics (SW & HW Development)
Cyient, Rockford, Illinois, United States, 61103
Customer Engagement Manager – Avionics (SW & HW Development)
Base pay range
$150,000.00/yr - $150,000.00/yr
Lead | HR & Talent Acquisition | Cyient Limited About the Role We are seeking an experienced Customer Engagement Manager – Avionics to lead customer interactions and program execution for avionics software and hardware development projects. This role acts as the bridge between customers and internal engineering teams, ensuring clear communication, accurate requirement alignment, and successful on‑time delivery of aerospace‑grade solutions.
The ideal candidate brings strong avionics domain expertise, hands‑on experience with DO-178B/C, DO-254, and robust program management capabilities.
Key Responsibilities
Customer Relationship & Communication: Serve as the primary customer contact throughout the project lifecycle, understand customer needs, expectations, and constraints, and convert them into actionable engineering requirements. Lead regular customer touchpoints—technical reviews, schedule discussions, risk assessments, milestone updates. Address escalations with structured communication and root‑cause clarity.
Program & Delivery Management: Own end‑to‑end delivery of avionics software and hardware development programs. Ensure alignment between internal teams (SW, HW, Systems, QA, Certification) and customer requirements. Develop, track, and optimize program schedules, milestones, and delivery roadmaps. Ensure deliveries comply with DO-178B/C, DO-254, ARP4754A, and customer‑defined standards.
Requirements & Scope Management: Collaborate with engineering teams for requirement clarification, prioritization, and change control. Manage baselines, CRs, impact analysis, and approval workflows. Maintain traceability from requirements to design, implementation, verification, and certification artifacts.
Technical Understanding & Support: Demonstrate strong knowledge of avionics systems, LRUs, embedded software, and hardware components. Support technical discussions on architecture, integration constraints, certification impacts, and performance. Coordinate internal technical reviews and prepare teams for customer‑facing sessions.
Technical Skills
Strong understanding of avionics SW/HW development processes.
Deep experience with DO-178B/C (Software Certification), DO-254 (Hardware Certification), ARP4754A / ARP4761.
Knowledge of embedded systems, RTOS, microcontrollers, FPGA/ASIC fundamentals.
Exposure to integration labs, HIL/SIL environments, and verification processes.
Project & Customer Management Skills
Proven experience in customer‑facing roles within aerospace/avionics.
Strong stakeholder management, negotiation, and expectation‑setting skills.
Proficiency with project management and ALM tools (MS Project, Jira, Confluence, etc.).
Ability to lead technically complex discussions with cross‑functional teams.
Soft Skills
Excellent written, verbal, and presentation communication skills.
Ability to work under pressure with certification‑driven timelines.
Strong analytical, problem‑solving, and conflict‑resolution capabilities.
Qualifications
Bachelor’s or Master’s degree in Electronics, Electrical, Computer Science, Aerospace Engineering, or related discipline.
8–15 years of experience, including 3–5 years in customer engagement or project/program management.
Benefits & Other Information
Medical insurance
Vision insurance
401(k)
Disability insurance
Get notified about new Customer Engagement Manager jobs in Rockford, IL. #J-18808-Ljbffr
Lead | HR & Talent Acquisition | Cyient Limited About the Role We are seeking an experienced Customer Engagement Manager – Avionics to lead customer interactions and program execution for avionics software and hardware development projects. This role acts as the bridge between customers and internal engineering teams, ensuring clear communication, accurate requirement alignment, and successful on‑time delivery of aerospace‑grade solutions.
The ideal candidate brings strong avionics domain expertise, hands‑on experience with DO-178B/C, DO-254, and robust program management capabilities.
Key Responsibilities
Customer Relationship & Communication: Serve as the primary customer contact throughout the project lifecycle, understand customer needs, expectations, and constraints, and convert them into actionable engineering requirements. Lead regular customer touchpoints—technical reviews, schedule discussions, risk assessments, milestone updates. Address escalations with structured communication and root‑cause clarity.
Program & Delivery Management: Own end‑to‑end delivery of avionics software and hardware development programs. Ensure alignment between internal teams (SW, HW, Systems, QA, Certification) and customer requirements. Develop, track, and optimize program schedules, milestones, and delivery roadmaps. Ensure deliveries comply with DO-178B/C, DO-254, ARP4754A, and customer‑defined standards.
Requirements & Scope Management: Collaborate with engineering teams for requirement clarification, prioritization, and change control. Manage baselines, CRs, impact analysis, and approval workflows. Maintain traceability from requirements to design, implementation, verification, and certification artifacts.
Technical Understanding & Support: Demonstrate strong knowledge of avionics systems, LRUs, embedded software, and hardware components. Support technical discussions on architecture, integration constraints, certification impacts, and performance. Coordinate internal technical reviews and prepare teams for customer‑facing sessions.
Technical Skills
Strong understanding of avionics SW/HW development processes.
Deep experience with DO-178B/C (Software Certification), DO-254 (Hardware Certification), ARP4754A / ARP4761.
Knowledge of embedded systems, RTOS, microcontrollers, FPGA/ASIC fundamentals.
Exposure to integration labs, HIL/SIL environments, and verification processes.
Project & Customer Management Skills
Proven experience in customer‑facing roles within aerospace/avionics.
Strong stakeholder management, negotiation, and expectation‑setting skills.
Proficiency with project management and ALM tools (MS Project, Jira, Confluence, etc.).
Ability to lead technically complex discussions with cross‑functional teams.
Soft Skills
Excellent written, verbal, and presentation communication skills.
Ability to work under pressure with certification‑driven timelines.
Strong analytical, problem‑solving, and conflict‑resolution capabilities.
Qualifications
Bachelor’s or Master’s degree in Electronics, Electrical, Computer Science, Aerospace Engineering, or related discipline.
8–15 years of experience, including 3–5 years in customer engagement or project/program management.
Benefits & Other Information
Medical insurance
Vision insurance
401(k)
Disability insurance
Get notified about new Customer Engagement Manager jobs in Rockford, IL. #J-18808-Ljbffr